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bug_code_usb_driver error Windows 7

    Question

  • Computer: HP Pavillion dv Laptop (Core i3)
    OS: Windows 7 x64 Home Premium
    Windows Update:  All Express Windows 7 Updates have been installed.

    I have been "googeling" the problem, but most information I find is concerned with XP and Vista. 

    I have updated the Windows 7 to the latest updates besides custom updates.  I can potentially update the BIOS, but I am not sure this will fix it, but we may have to go this route.

    User is receiving bug_code_usb_driver error intermittently even when she is not using a USB drive.  I have seen hotfixes for this in Windows XP and Vista, but not in Windows 7. 


    Thanks
    Aaron

    Friday, February 19, 2010 2:29 AM

Answers

  • Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    • Marked as answer by Linda Yan Friday, February 26, 2010 1:43 AM
    Friday, February 19, 2010 4:50 AM
  • Update the BIOS, it can cure a lot of problems.

    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe RaidMax Smilodon, 680W, Asus M2NBP-VM CSM, AMD X2 4200+, 2GB DDR2-800, HD2400 Pro, more details on my site, need a new boot disk, existing one is 5 years old
    • Proposed as answer by Vegan FanaticMVP Friday, February 19, 2010 5:02 AM
    • Marked as answer by Linda Yan Friday, February 26, 2010 1:43 AM
    Friday, February 19, 2010 5:02 AM
  • Hi Aaron,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, please unplug all unnecessary devices from the computer and then perform the steps below to reinstall the USB controllers:

     

    Use the Mouse

    ================

    First, please disconnect all USB devices and then perform the following steps:

     

    1. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.

    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

     

    Use the Keyboard

    ================

    First, please disconnect all USB devices. Then, go through the following steps:

     

    1. Press "Ctrl + Esc" to open the “Start” menu.

    2. Type “devmgmt.msc” in the Search bar and press "Enter". Click “Continue” if necessary.

    3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".

    4. Press "Right" and expand it.

    5. Press "Down" to move to the first item and press "Delete" to remove it.

    6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".

     

    Then, restart your computer and Windows 7 will reinstall all controllers automatically.


    If the issue persists, update the BIOS and the chipset driver to check the result.
     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, February 26, 2010 1:43 AM
    Monday, February 22, 2010 2:35 AM

All replies

  • Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    • Marked as answer by Linda Yan Friday, February 26, 2010 1:43 AM
    Friday, February 19, 2010 4:50 AM
  • Update the BIOS, it can cure a lot of problems.

    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe RaidMax Smilodon, 680W, Asus M2NBP-VM CSM, AMD X2 4200+, 2GB DDR2-800, HD2400 Pro, more details on my site, need a new boot disk, existing one is 5 years old
    • Proposed as answer by Vegan FanaticMVP Friday, February 19, 2010 5:02 AM
    • Marked as answer by Linda Yan Friday, February 26, 2010 1:43 AM
    Friday, February 19, 2010 5:02 AM
  • Hi Aaron,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, please unplug all unnecessary devices from the computer and then perform the steps below to reinstall the USB controllers:

     

    Use the Mouse

    ================

    First, please disconnect all USB devices and then perform the following steps:

     

    1. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.

    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

     

    Use the Keyboard

    ================

    First, please disconnect all USB devices. Then, go through the following steps:

     

    1. Press "Ctrl + Esc" to open the “Start” menu.

    2. Type “devmgmt.msc” in the Search bar and press "Enter". Click “Continue” if necessary.

    3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".

    4. Press "Right" and expand it.

    5. Press "Down" to move to the first item and press "Delete" to remove it.

    6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".

     

    Then, restart your computer and Windows 7 will reinstall all controllers automatically.


    If the issue persists, update the BIOS and the chipset driver to check the result.
     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, February 26, 2010 1:43 AM
    Monday, February 22, 2010 2:35 AM
  • All,

    Thank you everyone, it is greatly appreciated!  I am working on tracking the issue with the user.
    Tuesday, March 09, 2010 8:34 PM