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Windows 7 Internet Issue...

    Question

  • Hi all,

    I'm having some serious issues and I'm really struggling to fix this.

    I have Windows 7 (64bit version) installed.

    On this PC in question is my dial up broadband connection which I use to access the internet.

    I have a wireless DSL setup in the lounge which I use as a 'hub' for my apartment, so the users can connect to it and watch movies etc etc etc.

    The problem being now;

    The other PC's can't get internet access... they can see the shares on my windows 7 PC but no internet access.

    I've set both networks (internet) and wireless (no internet) to "work networks" and the internet (dialup) is shared.

    What else am I missing?
    I'm new to 7 (never used Vista)

    HELP PLEASE...
    Wednesday, October 14, 2009 6:26 PM

Answers

  • Hi,

     

    First, I would like to confirm whether the client machines connect to hub via wired cable or wireless network.

     

    Please bypass the hub and connect one of client machine to the host directly for a test. Can it access Internet successfully? If not, please proceed to the following steps.

     

    Please temporarily turn off firewall on each machine and refer to the following articles to re-configure ICS.

     

    Using ICS (Internet Connection Sharing)

     

    Wireless Network ICS Problem

     

    If the connection still fails to be shared, please proceed to the following steps.

     

    Ping IP address

    -------------------------------------

    1. Click the Start Button on the client machine and type "cmd" (without quotation marks) in the open box and press Enter Key.

    2. In the open command window, input "ipconfig" (without quotation marks) and press Enter.

    3. The current IP address will be displayed. Please record the serial of number of IPv4 it for later use.

     

    Now, let's go to the host machine and perform the following steps to check if we can ping the client with the IP address recorded.

     

    4. Click the Start Button and type "cmd" (without quotation marks) in the open box

    5. Right click CMD and select "Run as administrator" option and click Yes.

    6. In the open command window, input the following command and press Enter Key after it.

     

    Ping "IP" >C:\pingresult.txt

     

    Note: "IP" is the IP address we just recorded from the client machine.

     

    7. Please open Computer and navigate to C:\ folder to find the "pingresult.txt" file and post the result here.

     

    Thanks,

    Novak

     

     

    • Marked as answer by Novak Wu Friday, October 23, 2009 1:46 AM
    Thursday, October 15, 2009 7:49 AM

All replies

  • Hi,

     

    First, I would like to confirm whether the client machines connect to hub via wired cable or wireless network.

     

    Please bypass the hub and connect one of client machine to the host directly for a test. Can it access Internet successfully? If not, please proceed to the following steps.

     

    Please temporarily turn off firewall on each machine and refer to the following articles to re-configure ICS.

     

    Using ICS (Internet Connection Sharing)

     

    Wireless Network ICS Problem

     

    If the connection still fails to be shared, please proceed to the following steps.

     

    Ping IP address

    -------------------------------------

    1. Click the Start Button on the client machine and type "cmd" (without quotation marks) in the open box and press Enter Key.

    2. In the open command window, input "ipconfig" (without quotation marks) and press Enter.

    3. The current IP address will be displayed. Please record the serial of number of IPv4 it for later use.

     

    Now, let's go to the host machine and perform the following steps to check if we can ping the client with the IP address recorded.

     

    4. Click the Start Button and type "cmd" (without quotation marks) in the open box

    5. Right click CMD and select "Run as administrator" option and click Yes.

    6. In the open command window, input the following command and press Enter Key after it.

     

    Ping "IP" >C:\pingresult.txt

     

    Note: "IP" is the IP address we just recorded from the client machine.

     

    7. Please open Computer and navigate to C:\ folder to find the "pingresult.txt" file and post the result here.

     

    Thanks,

    Novak

     

     

    • Marked as answer by Novak Wu Friday, October 23, 2009 1:46 AM
    Thursday, October 15, 2009 7:49 AM
  • Thanks for the reply NOVAK.

    The other PC's are actually laptops and not connected to the wireless router via a cable, they all connect wirelessly.
    My PC in question, which has the dial up connection on it, is connected to the wireless router via wireless as well.

    I had this setup working great on XP, just the move over to 7 isn't working.
    Thursday, October 15, 2009 4:33 PM
  • Oh, it might be helpful that the device I am connecting through is connected to my PC via USB and then I've setup a manual connection.

    It's a Neotel modem which you dial up via (Neotel is a ISP in South Africa, www.neotel.co.za)
    Thursday, October 15, 2009 4:42 PM
  • print route results

    ===========================================================================
    Interface List
     18...........................Neotel
     12...00 1b 11 b0 3c 87 ......D-Link AirPlus DWL-G520 Wireless PCI Adapter(
    )
      1...........................Software Loopback Interface 1
     14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
     13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
     19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
     15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
     16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
     17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination        Netmask          Gateway       Interface  Metric
              0.0.0.0          0.0.0.0         10.0.0.2         10.0.0.3   4250
              0.0.0.0          0.0.0.0         On-link       41.174.6.26     41
             10.0.0.0    255.255.255.0         On-link          10.0.0.3   4506
             10.0.0.3  255.255.255.255         On-link          10.0.0.3   4506
           10.0.0.255  255.255.255.255         On-link          10.0.0.3   4506
          41.174.6.26  255.255.255.255         On-link       41.174.6.26    296
            127.0.0.0        255.0.0.0         On-link         127.0.0.1   4531
            127.0.0.1  255.255.255.255         On-link         127.0.0.1   4531
      127.255.255.255  255.255.255.255         On-link         127.0.0.1   4531
            224.0.0.0        240.0.0.0         On-link         127.0.0.1   4531
            224.0.0.0        240.0.0.0         On-link          10.0.0.3   4507
            224.0.0.0        240.0.0.0         On-link       41.174.6.26     41
      255.255.255.255  255.255.255.255         On-link         127.0.0.1   4531
      255.255.255.255  255.255.255.255         On-link          10.0.0.3   4506
      255.255.255.255  255.255.255.255         On-link       41.174.6.26    296
    ===========================================================================
    Persistent Routes:
      None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
     If Metric Network Destination      Gateway
     17   1140 ::/0                     2002:c058:6301::c058:6301
      1    306 ::1/128                  On-link
     15     58 2001::/32                On-link
     15    306 2001:0:4137:9e50:3400:2df4:d651:f9e5/128
                                        On-link
     17   1040 2002::/16                On-link
     17    296 2002:29ae:61a::29ae:61a/128
                                        On-link
     12    281 fe80::/64                On-link
     15    306 fe80::/64                On-link
     15    306 fe80::3400:2df4:d651:f9e5/128
                                        On-link
     12    281 fe80::e572:4566:deef:826/128
                                        On-link
      1    306 ff00::/8                 On-link
     15    306 ff00::/8                 On-link
     12    281 ff00::/8                 On-link
    ===========================================================================
    Persistent Routes:
      None
    Thursday, October 15, 2009 4:45 PM
  • Based on your reply, I found that there was a wireless router in the network. Why don't you plug the DSL modem to Wireless router directly? You can connect the DSL modem to Wireless router directly and then each Wireless machine can get the signal.

    Friday, October 16, 2009 9:33 AM
  • Based on your reply, I found that there was a wireless router in the network. Why don't you plug the DSL modem to Wireless router directly? You can connect the DSL modem to Wireless router directly and then each Wireless machine can get the signal.


    Hi Novak,

    Can't do that :(

    The dial up device connects to the HOST PC in question via USB.

    Friday, October 16, 2009 4:53 PM
  • For diagnostic purposes:

    If you unplug the ethernet cable from the PC and plug it into one of the notebooks, can it access the internet?

    Tom
    Friday, October 16, 2009 7:59 PM
  • Hi,

    Please start the host PC and connect it to the wireless router via wired cable instead of wireless connection for a test. Can we enable ICS via wired cable?

    Thanks,
    Novak

    • Marked as answer by Novak Wu Friday, October 23, 2009 1:46 AM
    • Unmarked as answer by gdiza Wednesday, November 04, 2009 7:20 PM
    Tuesday, October 20, 2009 7:50 AM
  • Sorry I took so long to reply, work has been crazy!

    Okay, I eventually got a cable, connected it to the router, still not working.

    I'm testing by using my cellphone to connect to the router and then checking e-mail or browsing internet, still not working.
    I even took OFF wireless security and didn't work.

    Any other suggestions?

    This worked in XP! Why not 7!

    Oh, I've reset the router, and I've only changed the basics (like the routers wireless SSID)
    Wednesday, November 04, 2009 7:21 PM
  • Sorry. I do not understand much at all about your setup. It seems that your service is ADSL. And there are wired and wireless clients that connect to it somehow.

    Could you please trace, in detail, the path the data takes to get from the adsl connection on the wall to each PC.

    For example, does the Internet data pass through a gateway/modem to a router/switch to a PC either wired or wirelessly? Or does the Internet data pass through a gateway/modem/router/switch (all in one) to a PC either wired or wired? Or is there some other arreagement involving an additional router/switch or wirreless access point?

    Tom


    Thursday, November 05, 2009 4:57 AM
  • Let's try again.

    I have a wireless internet connection which connects to my PC via USB.
    It's like a dial up modem, I dial up, it connects, then bam, my PC has internet.

    In the lounge, I have a wireless router (Netgear Wireless-N 300 ADSL2+ Modem Router DGN2000) which I use as a wireless HUB.

    The people connect to the router via a wireless key and then can see my shared folders etc.
    I want to also give them internet access.

    This I did in Windows XP, I shared out my connection, they connected and bam, they had internet access.

    Since I installed Windows 7, I haven't been able to get the internet working on external devices.

    Please note: I thought my other router was the problem so the router I mentioned in this post I JUST BOUGHT.
    Friday, November 06, 2009 6:36 PM
  • Oh, I 'myself' am connecting to the wireless router via a cable.
    It's set as a "Home Network"

    When I go into my Network and Sharing Centre, I see 3 active networks.

    Neotel Connection
    Access Type: Internet
    Homegroup: Joined
    Connections: Neotel Connection

    Network (This is the wireless router but connected to it via cable)
    Access Type: No Internet Access
    HomeGroup: Joined
    Connections: Local Area Connection

    Unidentified Network
    Access Type: No network access
    Connections: VirtualBox Host-Only Network
    Friday, November 06, 2009 7:38 PM
  • This is the information I get when I run IPCONFIG:

    Windows IP Configuration


    PPP adapter Neotel Connection:

       Connection-specific DNS Suffix  . :
       IPv4 Address. . . . . . . . . . . : 41.174.4.190
       Subnet Mask . . . . . . . . . . . : 255.255.255.255
       Default Gateway . . . . . . . . . : 0.0.0.0

    Wireless LAN adapter Wireless Network Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Link-local IPv6 Address . . . . . : fe80::cd6:71a7:20c8:628%1
       IPv4 Address. . . . . . . . . . . : 192.168.0.3
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.0.1

    Ethernet adapter VirtualBox Host-Only Network:

       Connection-specific DNS Suffix  . :
       Link-local IPv6 Address . . . . . : fe80::853f:9dea:99fb:e3b2
       IPv4 Address. . . . . . . . . . . : 192.168.56.1
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . :

    Tunnel adapter isatap.{3B6EFCDC-DDA3-49AF-AD0C-9BD0FD9D1A96}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter 6TO4 Adapter:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 9:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 12:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 11:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 13:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 15:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter isatap.{664CF5CE-D90E-4A3A-B03D-1288BD9085DF}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 14:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter isatap.{9FCCFFB4-6675-4916-B775-4B1596F08790}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter isatap.{6094AF46-5FBF-4BD6-8CE9-9E7F65665EF5}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    Tunnel adapter Local Area Connection* 18:

       Connection-specific DNS Suffix  . :
       IPv6 Address. . . . . . . . . . . : 2002:29ae:4be::29ae:4be
       Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    Friday, November 06, 2009 7:39 PM
  • OK. Now it is starting to clarify.

    I would suggest changing the setup somewhat to make the connection more stable and persistant. After setup, it should remain 'up' as long as the Netgear Gateway/modem/router/switch remains on and your provider's connection is available.

    To do this, the connectoid is set up on the Netgear DGN2000 and all computers &c connect to it either with wired Ethernet connections or wirelessly.

    First, shut everything off. Unplug evertthing. Now, Plug in the Netgear DGN2000 and reset it according to the instructions.
    ftp://downloads.netgear.com/files/DGN2000_SM_20May08.pdf

    Now, navigate to the setup page on the router.
    http://192.168.0.1

    See p 17 of the instructions. Follow the instructions to enter your user name and password for the connection. If you do not know these, contact your provider.

    Next, configure your other settings.

    Tom

    There is often a wizard on a CD or DVD provided with the router to simplify this process.

    After setup, you can disconnect the wired connection and connect wirelessly in the usual way. Also, you can connect computers, gaming devices, networked-attrached storage, &c.

    If you want to use the Netgear Wireless-N 300 as an additional switch and wireless access point, that can be arranged in various ways. How to do it depends on the intended use-whether or not you want to keep certain computes on separate sub-nets, isolated from each other. A typical scenarion is to provide a group of cpomputes in a different location with connection (perhaps wirelessly) to both the other computers in anothewr location and to also provide Internet connection. If you don't have a need for that use and that complexity, it need not be used at all.

    Let us know.

    Tom
    Friday, November 06, 2009 11:15 PM
  • Hi thomas,

    Thanks for the reply, the thing is, I can't put the username and password into the router, sadly, my dial up doesn't work like that.

    I have to dial up with a username and password AND to a 'certain' number and the router doesn't have a spot for that.

    The device is like a phone and modem in 1.
    Saturday, November 07, 2009 3:40 PM
  • Hi thomas,

    Thanks for the reply, the thing is, I can't put the username and password into the router, sadly, my dial up doesn't work like that.

    I have to dial up with a username and password AND to a 'certain' number and the router doesn't have a spot for that.

    The device is like a phone and modem in 1.
    Saturday, November 07, 2009 3:40 PM
  • Maybe someone can guide me from the get go on how to do this;

    Basically, from the start, step by step and I'll follow that exactly.
    I've reset the router from scratch.
    Saturday, November 07, 2009 6:18 PM
  • If you are dialing to a phone number, you do not have a broadband connection at all. Do you know your connection speed for downloads and uploads?

    Tom
    Saturday, November 07, 2009 7:33 PM
  • Well, okay, maybe to YOU it's not considered broadband, but I can get about ±100KB/s (download) on a good day, and about 20KB/s upload.

    www.neotel.co.za

    Check the Neotel Prime Unlimited, that's the package I have.

    Either way, I still can't get it to work :(
    Sunday, November 08, 2009 8:49 PM
  • Hi,

    I found and looked at the wep page you suggested and yes, you do have broadband. It appears to be an ADSL service. What confused me utterly was the "certain number". I jumped to the incorrect conclusion that you were referring to a phone number for a dial-up service. My error.

    I have never seen a device like that which you use to connect.

    First, I would connect the device as the pdf from the Internet provider directs. Then connect to just one computer. When that is working, move on to setting up the network.

    Let me know when you get that working -or not- and we shall go on from there to set up you network.

    There are alternatives to do that.

    Tom


    Monday, November 09, 2009 1:02 AM