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Getting "splwow64.exe - bad image"

    Question

  • I recently upgraded to Windows 7 from XP and seem to now have an ongoing problem when I try to print sometimes but not always.  The error message above also refers to "z:\ricdeb.dll is either not designed to run on Windows or it contains an error...."  I tried checking for this error on the open forum and found a number of users had the same issue but I didn't see where they found a resolution.  Thanks
    Tuesday, December 27, 2011 6:13 PM

All replies

  • Try reinstall the printer driver to the latest one.

    Also go to the Event Viewer, check the detailed error information.

    In addition, what did you want to print? A word file? Or print from some third-party software? If you print from some other program, reinstall it and see the result.

    Regards,

    Miya


    Miya Yao

    TechNet Community Support

    Thursday, December 29, 2011 5:40 AM