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Blank Screen : Dell Inspiron 1525 with Windows Vista HP Booting Problem

    Question

  • Hi All,

     

    I have bought a new Dell Inspiron 1525 with Windows Vista Home Premium just before two months (Sept 2008) and facing a problem of Black Screen only mouse is active since last three days I just asked Technical support guy to help me out the same but he asks for charge though I have three years warranty even for Physical damage (complete cover).

     

    Problem: when button is pressed to start the laptop it first shows the Dell logo and then goes to a screen that shows “Microsoft Corporation Resuming Windows” as usual and then goes to a blank screen where nothing can be done only mouse is active. Restarted many times but went all in vain. If started for diagnosing the error then it shows all pass except one fail. Failure Message is given below.

     

    I have tried to diagnose it and found the following error…

     

     

    Error Code 0F00:137B

    Msg: DVDW_4-Disk is missing/blank, insert data disk (Examle:RCD)

    The given Error code and message can be used by Dell Technology Support to help diagnose the problem.

     

     

    I don’t want to reinstall the OS as I have some important Data on C Drive.

     

    Speedy help will be appreciated.

     

    Saturday, November 01, 2008 1:04 PM

Answers

  • Hi,

      

    Since your Windows Vista is the OEM version, first contact Dell support to solve your problem in timely manner. Meanwhile, please following the instructions below to narrow down the issue.

     

    Method 1: Use the Windows Recovery Environment (WinRE) to run System Restore

    =========================================================

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next

    4. Click Repair your computer

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next 

    6. At the System Recovery Options Dialog Box, click on System Restore.

    7. Follow the System Restore Wizard instruction as usual and choose the appropriate restore point.

    8. Click Finish to restore the system.

     

    Method 2: Startup Repair from the Windows Recovery Environment (WinRE)

    ========================================================

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next

    4. Click Repair your computer

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. (Click the operating system that you want to repair), and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Hope it helps!

     

    Tuesday, November 04, 2008 8:06 AM

All replies

  • Hi,

      

    Since your Windows Vista is the OEM version, first contact Dell support to solve your problem in timely manner. Meanwhile, please following the instructions below to narrow down the issue.

     

    Method 1: Use the Windows Recovery Environment (WinRE) to run System Restore

    =========================================================

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next

    4. Click Repair your computer

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next 

    6. At the System Recovery Options Dialog Box, click on System Restore.

    7. Follow the System Restore Wizard instruction as usual and choose the appropriate restore point.

    8. Click Finish to restore the system.

     

    Method 2: Startup Repair from the Windows Recovery Environment (WinRE)

    ========================================================

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next

    4. Click Repair your computer

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. (Click the operating system that you want to repair), and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Hope it helps!

     

    Tuesday, November 04, 2008 8:06 AM
  • Thank you Andy :) It worked
    techpertz
    Friday, December 12, 2008 3:15 PM
  • well i have the same problem
    11 errors
    all disk errors
    Friday, September 18, 2009 8:26 PM