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Windows has encountered a problem communicating with a device connected to your computer?

    Question

  • Whenever starting up my Asus Laptop running Windows 7 Home Premium 64 bit I get the error: Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer. This happened after i shutted my laptop down by holding the button down. I got no usb,disc etc. I pressed every option in F8 non of them work. it just takes me back to "Windows has encountered a problem communicating with a device connected to your computer". I putted a windows 7 disc in my laptop and i clicked "repair you computer". and i clicked start up repair, and it is searching my system for problems. It found a problem on my laptop it saids "repairing disc errors this may take over and our to complete". its been scanning for 12 hours now, and still is could the disc errors be causing the windows coummunication with divice problem? If not, is there any more options of how i can fix this problem... I unplugged everything except my keyboard and still get the error. I tried running windows in safe mode and got the same error. I tried running system recovery but when loading it, it gave me the same error. I tried loading the Installation disc but after the loading windows screen, it just goes to a black screen and stays there.
    Sunday, September 18, 2011 7:08 AM

Answers

  • Hi,

     

    According to your description, this is mostly a hardware issue; I notice that this issue persists in Safe Mode, so it would not be fixed on software level. It is recommended to contact the computer manufacturer for more help:

     

    ASUSTeK Computer Inc. -Support-

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Alex Zhao


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    Tuesday, September 20, 2011 7:23 AM