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Windows 7 Printer Spooler does not start after the latest windows update

    Question

  • My Printer Spooler does not work any more after the latest update installed automatically last night. Tried rebooting, manual start. Does anyone have the same issue. Any suggestions how to fix it?
    Wednesday, February 27, 2013 10:54 PM

Answers

  • Test whether it is KB2670838. This update is generally causing many problems but you are the first mentioning it with regard to the print spooler.

    The correct way to remove an installed update:
    http://windows.microsoft.com/en-US/windows7/Remove-an-update

    To hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide.


    Hope this helps, Gerry


    Thursday, February 28, 2013 1:06 PM
  • Hi,


    First, you can perform a system restore and see whether Windows 7 Printer Spooler could work.

    If so, please install the update to see whether this affect this.


    Also, for printer spooler issue, you can try the following:


    Clear Printer Spooler Files and Enable the Spooler Service

    =================================

    1. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.

    5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

     

    For further troubleshooting information, please also refer to the following Microsoft article:

     

    Forum FAQ:A printer spooler error message was received when trying to use printer

    Printer problems in Windows

    Print Spooler


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Friday, March 01, 2013 2:57 AM

All replies

  • Some more info. 

    Logs Show 

    A timeout was reached (30000 milliseconds) while waiting for the Print Spooler service to connect.

    The Print Spooler service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion.

    Latest WIndows Update was: 

    Platform Update for Windows 7 x64-Edition (KB2670838)
    Installation date: ‎28/‎02/‎2013 3:01 AM
    Installation status: Successful
    Update type: Recommended
    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    system32/spool/printers directoryIs empty


    Wednesday, February 27, 2013 11:16 PM
  • Test whether it is KB2670838. This update is generally causing many problems but you are the first mentioning it with regard to the print spooler.

    The correct way to remove an installed update:
    http://windows.microsoft.com/en-US/windows7/Remove-an-update

    To hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide.


    Hope this helps, Gerry


    Thursday, February 28, 2013 1:06 PM
  • Hi,


    First, you can perform a system restore and see whether Windows 7 Printer Spooler could work.

    If so, please install the update to see whether this affect this.


    Also, for printer spooler issue, you can try the following:


    Clear Printer Spooler Files and Enable the Spooler Service

    =================================

    1. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.

    5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

     

    For further troubleshooting information, please also refer to the following Microsoft article:

     

    Forum FAQ:A printer spooler error message was received when trying to use printer

    Printer problems in Windows

    Print Spooler


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Friday, March 01, 2013 2:57 AM