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Extremely slow file transfer to/from usb external hard drive and pen drives to HDD

    Question

  • Hi,

    I've seen a couple of similar questions have been asked but as yet I don't have an answer.

    I have got EXTREMELY slow/non existent file transfer speeds between my USB external hard drive/pen drives and my HDD.

    I have no problem at all copying, moving files from/to my Android phone. That works a charm.

    Initially when connecting the external hard drive, it takes an age to even load up and slows the whole system down.

    Both the pen drives and the hard drive work fine on other computers (not tried on another Windows 7 computer).

    I've done numerous checks for updates and I'm as certain as I can be that the USB drivers are the most up to date (the computer was only built around 5 months ago and has always had this problem)

    I have tried using 3rd party software for file transfer but this runs into the same errors.

    I am running:Windows 7 Ultimate 64-bit Service Pack 1
    I'm not sure what technical specifications are needed to help with this so just shout and i'll get them to you.

    Thanks!
    Thursday, December 08, 2011 6:45 PM

All replies

  • Hi,

    Please refer to the steps below to reinstall USB controller.

    Reinstall USB controllers

    ===========================
    Use the Mouse
    =============
    First, please disconnect all USB devices and then perform the following steps:

    1. Click "Start", type in Device Manager the Search bar and press "Enter". Click Continue if necessary.
    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

    Then, restart your computer and Windows Vista will reinstall all USB controllers automatically.

    Use the Keyboard
    =============
    First, please disconnect all USB devices. Then, go through the following steps:

    1. Press "Ctrl + Esc" to open the Start Menu.
    2. Type Device Manager in the Search bar and press "Enter". Click Continue if necessary.
    3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".
    4. Press "Right" and expand it.
    5. Press "Down" to move to the first item and press "Delete" to remove it.
    6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".

    Then, restart your computer and Windows will reinstall all controllers automatically.


    Juke Chou

    TechNet Community Support

    Monday, December 12, 2011 8:24 AM
  • my keyboard and mouse are wireless so I need the usb ports to be working at all times other wise all i have is a box of electricity!
    Wednesday, December 21, 2011 8:22 AM
  • Hi,

    Does this issue still happen in Safe Mode?


    Juke Chou

    TechNet Community Support

    Monday, December 26, 2011 2:50 AM