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Blank screen after Windows 7 start-up

    Question

  • I get a blank screen with mouse after initial start-up and log-in. I can do CTRL-ALT-DEL, and the mouse moves. Then after a couple seconds, the login sound plays and my desktop loads. 
    Wednesday, August 03, 2011 2:12 AM

Answers

  • Hello,

    please use Safe mode to start your computer. Once done, run msconfig and disable all startup items except Microsoft ones.

    If this does not help, perform a full scan on your disks to delete possible existence of viruses / spywares / malware programs. Once detected and deleted, run a repair install of your OS.

    Also, please update all possible drivers that you have. Start by your graphic card one.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Wednesday, August 03, 2011 6:13 PM