Every time I try to run Smileycons I get the error message "Smileycons has stopped working", followed by Windows is checking for a solution to the problem but never finds one.
I am running Vista Home Premium, with no unusual programs. Just Avast anti-virus, Ad-Aware, Windows Defender.
I have contacted the Support people from Smileycons, they maintain it is a Security Suite or similar blocking the program.
Having tried everything I can think of, even cleaning out the registry manually after uninstalling the program and downloading and installing a new one. Installation is fine, it just stops when I go to use it.
This is the report:
Extra information about the problem
Bucket ID: 431105024
So I have to now assume something in Windows is blocking the program and I'm at my wits' end to find the solution. I have used the program in the past with no problems; it seems to be a relatively recent problem so I'm wondering if a recent security update is involved. I have also got the same problem on my second hard drive which is running Windows 7 Release Candidate, and the same problem on my new laptop running Vista Home Premium, all Operating Systems are legal and fully updated.
I have tried turning off Defender, uninstalling anti-virus, turning off UAC, nothing seems to make any difference.
Any help would be gratefully appreciated!
Problem Event Name: APPCRASH
Application Name: smileycons.exe
Application Version: 188.8.131.5260
Application Timestamp: 2a425e19
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00b1b530
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
- Moved by Carey FrischMVP, Moderator Sunday, July 14, 2013 4:07 AM Relocated
Thanks for the reply Ken, yes, everything is updated. Doesn't answer the question of why won't it work on my new laptop with a new Vista Premium OS, or why it won't work on Windows 7 as well as my main drive with Vista Home Premium. What is common to all theses systems? A MS update in their security system? Guess I'll have to try installing XP Home on a spare hdd and see if it works ahead of any other program installations.
OK, it's not the end of the world that I can't get Smileycons to work anymore, but it irritates the heck out of me that I can't find out why!