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Errors in my event viewer - 1 major problem

    Question

  • Hey

    My notebook wich I use during school has some problems.
    The event viewer is "full" of errors and i have 1 critical error wich result in a sudden restart.

    A friend of mine told me to ask help on this forum.

    Event viewer (6/08/2012):

    Kernel-Power details (in xml):

    Logboeknaam:   System
    Bron:          Microsoft-Windows-Kernel-Power
    Datum:         6/08/2012 17:19:39
    Gebeurtenis-id:41
    Taakcategorie: (63)
    Niveau:        Kritiek
    Trefwoorden:   (2)
    Gebruiker:     SYSTEM
    Computer:      Jeroen-PC

    Beschrijving:
    Het systeem is opnieuw opgestart zonder eerst correct te worden afgesloten. Deze fout is mogelijk veroorzaakt doordat het systeem niet meer reageert of is vastgelopen of doordat de stroom is uitgevallen.

    Sorry for dutch: system just sudden restarts, caused by: the system not reacting or no power.

    Gebeurtenis-XML:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2012-08-06T15:19:39.928427100Z" />
        <EventRecordID>207003</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Jeroen-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Device manager:

    Ok some my question, what can I do to fix the major problem (kernel....), are the other errors a real problem?

    Thanks in advance and sorry for spelling mistakes ^^



    • Edited by Jdruwe Monday, August 06, 2012 6:33 PM
    Monday, August 06, 2012 6:32 PM

All replies

  • Is the notebook your notebook or one the school provides for you to use?


    Hope this helps, Gerry

    Monday, August 06, 2012 7:45 PM
  • Is the notebook your notebook or one the school provides for you to use?


    Hope this helps, Gerry

    No, i bought this notebook myself (http://nl.hardware.info/productinfo/127473/asus-x5qsf-s1095v#tab:overzicht , dutch website, specs under "specificaties")
    • Edited by Jdruwe Monday, August 06, 2012 8:47 PM
    Monday, August 06, 2012 8:43 PM
  • Please provide a copy of Event ID 37.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, right click and select Filter Current Log. Check the box before Error and click on OK and you see only Error reports. Click on the Date and Time Column Header to sort. You may need to click a second time to see the latest Report at the top. 

    A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. Click on the Copy button on the General tab to place a copy on your Clipboard and close Event Viewer. Now start your message and paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer.

    A guess but check for overheating. Clear vents of dust bunnies and check fans are working. Improve ventilation under base of notebook. You can buy special stands for notebooks / notebooks to reduce overheating problems.


    Hope this helps, Gerry

    Tuesday, August 07, 2012 6:48 AM
  • Please provide a copy of Event ID 37.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, right click and select Filter Current Log. Check the box before Error and click on OK and you see only Error reports. Click on the Date and Time Column Header to sort. You may need to click a second time to see the latest Report at the top. 

    A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. Click on the Copy button on the General tab to place a copy on your Clipboard and close Event Viewer. Now start your message and paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer.

    A guess but check for overheating. Clear vents of dust bunnies and check fans are working. Improve ventilation under base of notebook. You can buy special stands for notebooks / notebooks to reduce overheating problems.


    Hope this helps, Gerry

    Logboeknaam:   System
    Bron:          Microsoft-Windows-Kernel-Processor-Power
    Datum:         6/08/2012 17:13:08
    Gebeurtenis-id:37
    Taakcategorie: (7)
    Niveau:        Waarschuwing
    Trefwoorden:   
    Gebruiker:     SYSTEM
    Computer:      Jeroen-PC
    Beschrijving:
    De snelheid van processor 1 in groep 0 wordt beperkt door de firmware van de computer. De processor heeft deze lage prestatiestatus gedurende 71 seconden sinds het laatste rapport.
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
        <EventID>37</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>7</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2012-08-06T15:13:08.683654400Z" />
        <EventRecordID>206966</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="44" />
        <Channel>System</Channel>
        <Computer>Jeroen-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="Group">0</Data>
        <Data Name="Number">1</Data>
        <Data Name="CapDurationInSeconds">71</Data>
        <Data Name="PpcChanges">1</Data>
        <Data Name="TpcChanges">0</Data>
        <Data Name="PccChanges">0</Data>
      </EventData>
    </Event>

    Overheating would be really weird, haven't noticed any bad heating problems at all.

    Tuesday, August 07, 2012 6:26 PM
  • Some processors/CPU have what Intel calls "Enhanced Intel Speed Step Technology" and in your BIOS usually identified as EIST. EIST downclocks/lowers/reduces the speed of your processor when the CPU is lightly loaded or at idle (not in use).

    Enter your BIOS to see if this feature is enabled or diabled. Note: EIST is a power saving feature as usually does not cause any problems.

    Intel EIST documentation:  http://www.intel.com/cd/channel/reseller/asmo-na/eng/203838.htm

    Source: J.W. Stuart http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-7-ultimate-x86-black-screen-on-a-fresh/0326f8e8-4146-4961-8bf6-bab6a2661155

    For the benefit of others the Description in Event ID: 37 translates according to Google as "The speed of processor 1 in group 0 is limited by the firmware of the computer. The processor has low performance status for 71 seconds since the last report."


    Hope this helps, Gerry


    Tuesday, August 07, 2012 11:25 PM
  • Hi,

    Please check the issue referring to the methods in the following Knowledge Base article:

     

    Description of Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first"

    http://support.microsoft.com/kb/2028504/en-us

    Wednesday, August 08, 2012 11:44 AM
    Moderator
  • Spencer

    Your link does not work:
    http://support.microsoft.com/kb/2028504

    However, the Event ID 37 errors shortly before the Event ID 41 error and I do think you will find the point covered in KB 2028504.


    Hope this helps, Gerry

    Wednesday, August 08, 2012 12:58 PM
  • Spencer

    Your link does not work:
    http://support.microsoft.com/kb/2028504

    However, the Event ID 37 errors shortly before the Event ID 41 error and I do think you will find the point covered in KB 2028504.


    Hope this helps, Gerry

    "Scenario 3 The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)
    The Stop error code and the PowerButtonTimestamp are listed as zero. For example, consider the following scenarios:
    • The Stop error BugcheckCode value is listed as zero. Circumstances can prevent writing the Stop error BugcheckCode information before the computer restarts or shuts down. In this case, a BugcheckCode value of zero is logged. Also, perhaps no Stop error occurred, and the shutdown resulted from a power loss. For example, on a portable computer, this could mean that the battery is removed or completely drained. Or, on a desktop computer, this could mean that the computer was unplugged, or a power outage occurred.
    • The PowerButtonTimestamp is listed as zero. Circumstances can prevent writing the PowerButtonTimestamp information before the computer restarts or shuts down. In this case, a value of zero is logged. This can occur if the power button is pressed and held for at least four seconds when Windows has an operation running that prevents writing the event to disk. You could also see this scenario if the computer was “Hard-locked” and therefore unresponsive to any input, and the computer had to be powered off. To determine whether the computer is unresponsive, you might try to press the CAPS LOCK key to toggle the CAPS light on the keyboard.
    To check whether this scenario is occurring, press the CAPS LOCK key on the keyboard. When you do this, if the CAPS LOCK light on the keyboard does not change when you press the CAPS LOCK key, the computer may be completely unresponsive (hard hang). 

    This scenario usually indicates a problem with the hardware. Another possibility is that a driver may cause this problem. To help isolate the problem, check the following items:
    1. Overclocking: Disable overclocking and see whether the issue happens when the system is run at the correct speed.
    2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.
    3. Power Supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices may require more energy than the current power supply can provide consistently.
    4. Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.
    5. Defaults: Use system defaults, and run the system. "

    1. No overclocks on my notebook

    2. Did a memtest86+

    Other:


    Wednesday, August 08, 2012 7:10 PM
  • I also got a bunch of ID-37 errors:

    "Enter your BIOS to see if this feature is enabled or diabled. Note: EIST is a power saving feature as usually does not cause any problems.

    Intel EIST documentation:  http://www.intel.com/cd/channel/reseller/asmo-na/eng/203838.htm

    Source: J.W. Stuart http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-7-ultimate-x86-black-screen-on-a-fresh/0326f8e8-4146-4961-8bf6-bab6a2661155

    For the benefit of others the Description in Event ID: 37 translates according to Google as "The speed of processor 1 in group 0 is limited by the firmware of the computer. The processor has low performance status for 71 seconds since the last report."

    So error ID-37 is not a problem?

    I really want a solution for my errors , a sudden restarts during my finales/any other important stuff would be a horrible thing to happen

    Thanks for all the feedback btw!


    • Edited by Jdruwe Wednesday, August 08, 2012 7:11 PM
    Wednesday, August 08, 2012 7:10 PM