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APPCRASH internet explorer

    Question

  • Hello there,
    Can someone help me with APPCRASH problem, please? I am using Windows Vista Home Premium but am unable to get Internet Explorer to work. Got this error:

    I have basic computer skills and any help / instruction how to fix this problem would be greatly appreciate. Thanks a trillion.

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    iexplore.exe
      Application Version:    7.0.6000.16830
      Application Timestamp:    49ac913e
      Fault Module Name:    StackHash_b8fe
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Code:    c0000005
      Exception Offset:    00000000
      OS Version:    6.0.6000.2.0.0.768.3
      Locale ID:    3081
      Additional Information 1:    b8fe
      Additional Information 2:    be38189522335fb69c988863a95ade77
      Additional Information 3:    f821
      Additional Information 4:    f1b0d88b05373e6086dc7fea982a8b51

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    Monday, May 11, 2009 5:07 AM

All replies

  • Hi Not_a_Geek2,

    I think this could be a problem with a add-on in your internet explorer.
    to verify this you can start internet explorer in the "no add on's" mode.

    You can do this by executing the following command line.
    "C:\Program Files\Internet Explorer\iexplore.exe"  -extoff

    Or you can find the shortcut in the following location
    START > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)

    If your internet explorer doesn't crash in this mode then you can be sure that there is a bad Add-on in your internet explorer.
    So the next step then will be is seek the bad add-on.

    The IEblog as an excellent article on trouble shooting this.
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    I suggest you take step nr 2. To find the bad add-on.

    Does this solves your problem?

    Kind Regards
    DFT.
    • Proposed as answer by daft Monday, May 11, 2009 8:04 AM
    Monday, May 11, 2009 8:04 AM
  • Had same problem. I opened system restore and followed directive. The problem was a download from Avast free antivirus 2014. My  PC reset back prior to the download. All now OK.
    Wednesday, February 12, 2014 10:47 PM