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Spoolsv.exe Application error - exception code 0xc00000fd

    Question

  • I did a clean re-install of Win8 from Recovery Partition on my Samsung NP355 laptop.  No errors reported until I got machine into my home environment and Win8 "automatically" started installing drivers for any printer that was ever installed on my home Win 7 machine.  Spoolsv.exe started reporting errors until the print spooler would no longer stay up.  Could not uninstall the printers because the spooler needs to be running so that Windows can see the printers!  Found an article to manually clean the printers out of the registry http://support.microsoft.com/kb/312052/en-us I then disabled printer sharing from my Win7 system and manually installed Win8 drivers for my HP6500.  All good, printing, no spooler errors.  Opened laptop this morning and got the spool error below.  Now happens once after each re-start.   What is cause and how do I prevent it?


    Log Name:      Application
    Source:        Application Error
    Date:          2013-09-09 10:30:30 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      RobWin8
    Description:
    Faulting application name: spoolsv.exe, version: 6.2.9200.16384, time stamp: 0x501080ef
    Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
    Exception code: 0xc00000fd
    Fault offset: 0x0000000000006753
    Faulting process id: 0x490
    Faulting application start time: 0x01cead67d176cb4b
    Faulting application path: C:\windows\System32\spoolsv.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: 603b001e-195c-11e3-be96-50b7c3248c84
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-09T14:30:30.000000000Z" />
        <EventRecordID>6206</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RobWin8</Computer>
        <Security />
      </System>
      <EventData>
        <Data>spoolsv.exe</Data>
        <Data>6.2.9200.16384</Data>
        <Data>501080ef</Data>
        <Data>ntdll.dll</Data>
        <Data>6.2.9200.16579</Data>
        <Data>51637f77</Data>
        <Data>c00000fd</Data>
        <Data>0000000000006753</Data>
        <Data>490</Data>
        <Data>01cead67d176cb4b</Data>
        <Data>C:\windows\System32\spoolsv.exe</Data>
        <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
        <Data>603b001e-195c-11e3-be96-50b7c3248c84</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Monday, September 09, 2013 3:25 PM

Answers

  • the Hewlett-Packard driver causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for hpfui02t.dll - 
    GetPageUrlData2 failed, server returned HTTP status 503
    URL requested: http://watson.microsoft.com/StageOne/spoolsv_exe/6_2_9200_16384/501080ef/ntdll_dll/6_2_9200_16579/51637f77/c00000fd/0003dc9f.htm?Retriage=1
    GetUrlPageData2 (WinHttp) failed: 31.
    
    FAULTING_IP: 
    hpfui02t!CreateExternalInterfaceInstance+cd2d
    00000000`72e0f751 483bfb          cmp     rdi,rbx
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 000007f868a8dc9f (ntdll!RtlpWalkFrameChain+0x000000000000002f)
       ExceptionCode: c00000fd (Stack overflow)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: 0000000010523ed0
    
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=000000000b1b0000 rbx=0000000000000000 rcx=000000000b1b0000
    rdx=0000000000000000 rsi=0000000000000000 rdi=000000000b1a0000
    rip=000007f868a52c2a rsp=0000000010522cf8 rbp=0000000010523740
     r8=0000000000000000  r9=0000000000000040 r10=0000000000000000
    r11=0000000000000286 r12=0000000000000003 r13=0000000000000000
    r14=000000000b1a0000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
    ntdll!NtWaitForSingleObject+0xa:
    000007f8`68a52c2a c3              ret
    
    DEFAULT_BUCKET_ID:  STACK_OVERFLOW
    
    PROCESS_NAME:  spoolsv.exe
    
    OVERLAPPED_MODULE: Address regions for 'UNIDRVUI' and 'unidrvui.dll' overlap
    
    ERROR_CODE: (NTSTATUS) 0xc00000fd - Eine neue Schutzseite f r den Stapel kann nicht erstellt werden.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc00000fd - Eine neue Schutzseite f r den Stapel kann nicht erstellt werden.
    
    EXCEPTION_PARAMETER1:  0000000000000001
    
    EXCEPTION_PARAMETER2:  0000000010523ed0
    
    RECURRING_STACK: From frames 0x15 to 0x1e
    
    NTGLOBALFLAG:  2000000
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  spoolsv.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    FAULTING_THREAD:  0000000000000dc4
    
    PRIMARY_PROBLEM_CLASS:  STACK_OVERFLOW
    
    BUGCHECK_STR:  APPLICATION_FAULT_STACK_OVERFLOW
    
    LAST_CONTROL_TRANSFER:  from 000007f868a8e915 to 000007f868a8dc9f
    
    STACK_TEXT:  
    00 ntdll!NtWaitForSingleObject
    01 ntdll!RtlReportExceptionEx
    02 ntdll!RtlReportException
    03 ntdll!TppExceptionFilter
    04 ntdll!TppWorkerpInnerExceptionFilter
    05 ntdll!TppWorkerThread$filt$5
    06 ntdll!_C_specific_handler
    07 ntdll!_GSHandlerCheck_SEH
    08 ntdll!RtlpExecuteHandlerForException
    09 ntdll!RtlDispatchException
    0a ntdll!KiUserExceptionDispatch
    0b ntdll!RtlpWalkFrameChain
    0c ntdll!RtlWalkFrameChain
    0d ntdll!RtlCaptureStackBackTrace
    0e ntdll!RtlStdLogStackTrace
    0f verifier!AVrfpDphPlaceOnBusyList
    10 verifier!AVrfDebugPageHeapAllocate
    11 ntdll!RtlDebugAllocateHeap
    12 ntdll!RtlpAllocateHeap
    13 ntdll!RtlAllocateHeap
    14 spoolsv!DllAllocSplMem
    15 localspl!CopyIniPrinterToPrinter
    16 localspl!SplGetPrinter
    17 spoolsv!GetPrinterW
    18 spoolsv!YGetPrinter
    19 winspool!GetPrinterW
    1a hpfui02t!CreateExternalInterfaceInstance
    1b hpfui02t!CreateExternalInterfaceInstance
    1c hpfui02t!CreateExternalInterfaceInstance
    1d hpfui02t!CreateExternalInterfaceInstance
    1e hpfui02t!CreateExternalInterfaceInstance
    1f hpfui02t!CreateExternalInterfaceInstance
    20 hpfui02t!CreateExternalInterfaceInstance
    21 hpfui02t!CreateExternalInterfaceInstance
    22 hpfui02t!CreateExternalInterfaceInstance
    
    
    FOLLOWUP_IP: 
    hpfui02t!CreateExternalInterfaceInstance+cd2d
    00000000`72e0f751 483bfb          cmp     rdi,rbx
    
    SYMBOL_STACK_INDEX:  15
    
    SYMBOL_NAME:  hpfui02t!CreateExternalInterfaceInstance+cd2d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hpfui02t
    
    IMAGE_NAME:  hpfui02t.dll
    
    FAILURE_BUCKET_ID:  STACK_OVERFLOW_c00000fd_hpfui02t.dll!CreateExternalInterfaceInstance
    
    BUCKET_ID:  APPLICATION_FAULT_STACK_OVERFLOW_hpfui02t!CreateExternalInterfaceInstance+cd2d
    
    
    
    
        Loaded symbol image file: hpfui02t.dll
        Image path: C:\Windows\System32\spool\drivers\x64\3\hpfui02t.dll
        Image name: hpfui02t.dll
        Browse all global symbols  functions  data
        Timestamp:        Fri May 14 11:33:30 2010 (4BED18EA)
        CheckSum:         00197A0D
        ImageSize:        00196000
        File version:     0.3.331.134
        Product version:  70.101.308.0
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.C Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Hewlett-Packard Corporation
        ProductName:      HP UI
        ProductVersion:   70.101.308.00
        FileVersion:      70.101.308.00
        LegalCopyright:   Copyright © 2009
        Comments:         This is the DLL which handles the Unidrv calls
    

    update the printer driver.

    Also delete the aded registry entries to stop dump creation and AppVerifier.


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, September 10, 2013 6:14 PM
    Answerer

All replies


  • Faulting application name: spoolsv.exe, version: 6.2.9200.16384, time stamp: 0x501080ef
    Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
    Exception code: 0xc00000fd

    this means stackoverflow:

    D:\>err 0xc00000fd
    # for hex 0xc00000fd / decimal -1073741571
      STATUS_STACK_OVERFLOW                                          ntstatus.h
    # A new guard page for the stack cannot be created.
    # 1 matches found for "0xc00000fd"

    I need a dump file to see what is happening.

    Import this .reg file

    https://www.dropbox.com/s/2r0y7ay14puyhcb/WER_spoolsv_full.reg

    When the printer service crashes again, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code"

    Monday, September 09, 2013 6:04 PM
    Answerer
  • I did a clean re-install of Win8 from Recovery Partition on my Samsung NP355 laptop.  No errors reported until I got machine into my home environment and Win8 "automatically" started installing drivers for any printer that was ever installed on my home Win 7 machine.  Spoolsv.exe started reporting errors until the print spooler would no longer stay up.  Could not uninstall the printers because the spooler needs to be running so that Windows can see the printers!  Found an article to manually clean the printers out of the registry http://support.microsoft.com/kb/312052/en-us I then disabled printer sharing from my Win7 system and manually installed Win8 drivers for my HP6500.  All good, printing, no spooler errors.  Opened laptop this morning and got the spool error below.  Now happens once after each re-start.   What is cause and how do I prevent it?


    Log Name:      Application
    Source:        Application Error
    Date:          2013-09-09 10:30:30 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      RobWin8
    Description:
    Faulting application name: spoolsv.exe, version: 6.2.9200.16384, time stamp: 0x501080ef
    Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
    Exception code: 0xc00000fd
    Fault offset: 0x0000000000006753
    Faulting process id: 0x490
    Faulting application start time: 0x01cead67d176cb4b
    Faulting application path: C:\windows\System32\spoolsv.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: 603b001e-195c-11e3-be96-50b7c3248c84
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-09T14:30:30.000000000Z" />
        <EventRecordID>6206</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RobWin8</Computer>
        <Security />
      </System>
      <EventData>
        <Data>spoolsv.exe</Data>
        <Data>6.2.9200.16384</Data>
        <Data>501080ef</Data>
        <Data>ntdll.dll</Data>
        <Data>6.2.9200.16579</Data>
        <Data>51637f77</Data>
        <Data>c00000fd</Data>
        <Data>0000000000006753</Data>
        <Data>490</Data>
        <Data>01cead67d176cb4b</Data>
        <Data>C:\windows\System32\spoolsv.exe</Data>
        <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
        <Data>603b001e-195c-11e3-be96-50b7c3248c84</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Dear all,

    Our printer server started also to have the same problem.

    It started yesterday evening. Win standard 2012 w printer server role added.

    Tuesday, September 10, 2013 6:22 AM
  • Dump file available on my public SkyDrive at  https://skydrive.live.com/embed?cid=72A04FA5A6DA9EB1&resid=72A04FA5A6DA9EB1%21140&authkey=AIGrW80l7bFjwb4

    I was able to print an excel doc to my laserjet.  Then tried again a minute later I got an error indicating that there are no printers installed.  Print Spooler service is dead.  Had to manually restart it but it has failed again!  Windows is doing something automatically to make things worse.  In the morning I would get one spooler failure and then it would restart and keep running, now it just keeps failing.

    Tuesday, September 10, 2013 2:15 PM
  • Hi, 

    Have you tried the steps Andre provided?

    If not, please take time to perform above steps to check the issue.

    Any update, get back here.


    Kate Li

    TechNet Community Support

    Tuesday, September 10, 2013 2:34 PM
    Moderator
  • If I look at Control Panel->Printers I see an HP Deskjet 3510 listed, which is a printer I have never owned nor installed a driver for!!  My HP 6500 and HP1606 are listed as expected in addition to Microsoft XPS Writer.  Why did the 3510 show up?  How do I keep Win8 from installing drivers without my permission?  Is this rogue printer driver the problem?  I can't un-install the 3510 because the spooler is not running!
    Tuesday, September 10, 2013 2:41 PM
  • Kate, I put my dump file on skydrive as requested with link.

    I have been unable to print anything so I followed the guidelines at http://support.microsoft.com/kb/312052/en-us to remove printers from the registry.  I then went into Control Panel->Network and Sharing->Advanced Settings to disable any automatic printer configuration.  I then did a re-start and added my laserjet.

    Success, printer now prints and I see no spooler errors int he log files and no "extra" printers are installed.  The only problem now is an error dialog briefly pops up saying it can't print but then prints anyway.

    Tuesday, September 10, 2013 5:08 PM
  • the Hewlett-Packard driver causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for hpfui02t.dll - 
    GetPageUrlData2 failed, server returned HTTP status 503
    URL requested: http://watson.microsoft.com/StageOne/spoolsv_exe/6_2_9200_16384/501080ef/ntdll_dll/6_2_9200_16579/51637f77/c00000fd/0003dc9f.htm?Retriage=1
    GetUrlPageData2 (WinHttp) failed: 31.
    
    FAULTING_IP: 
    hpfui02t!CreateExternalInterfaceInstance+cd2d
    00000000`72e0f751 483bfb          cmp     rdi,rbx
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 000007f868a8dc9f (ntdll!RtlpWalkFrameChain+0x000000000000002f)
       ExceptionCode: c00000fd (Stack overflow)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: 0000000010523ed0
    
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=000000000b1b0000 rbx=0000000000000000 rcx=000000000b1b0000
    rdx=0000000000000000 rsi=0000000000000000 rdi=000000000b1a0000
    rip=000007f868a52c2a rsp=0000000010522cf8 rbp=0000000010523740
     r8=0000000000000000  r9=0000000000000040 r10=0000000000000000
    r11=0000000000000286 r12=0000000000000003 r13=0000000000000000
    r14=000000000b1a0000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
    ntdll!NtWaitForSingleObject+0xa:
    000007f8`68a52c2a c3              ret
    
    DEFAULT_BUCKET_ID:  STACK_OVERFLOW
    
    PROCESS_NAME:  spoolsv.exe
    
    OVERLAPPED_MODULE: Address regions for 'UNIDRVUI' and 'unidrvui.dll' overlap
    
    ERROR_CODE: (NTSTATUS) 0xc00000fd - Eine neue Schutzseite f r den Stapel kann nicht erstellt werden.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc00000fd - Eine neue Schutzseite f r den Stapel kann nicht erstellt werden.
    
    EXCEPTION_PARAMETER1:  0000000000000001
    
    EXCEPTION_PARAMETER2:  0000000010523ed0
    
    RECURRING_STACK: From frames 0x15 to 0x1e
    
    NTGLOBALFLAG:  2000000
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  spoolsv.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    FAULTING_THREAD:  0000000000000dc4
    
    PRIMARY_PROBLEM_CLASS:  STACK_OVERFLOW
    
    BUGCHECK_STR:  APPLICATION_FAULT_STACK_OVERFLOW
    
    LAST_CONTROL_TRANSFER:  from 000007f868a8e915 to 000007f868a8dc9f
    
    STACK_TEXT:  
    00 ntdll!NtWaitForSingleObject
    01 ntdll!RtlReportExceptionEx
    02 ntdll!RtlReportException
    03 ntdll!TppExceptionFilter
    04 ntdll!TppWorkerpInnerExceptionFilter
    05 ntdll!TppWorkerThread$filt$5
    06 ntdll!_C_specific_handler
    07 ntdll!_GSHandlerCheck_SEH
    08 ntdll!RtlpExecuteHandlerForException
    09 ntdll!RtlDispatchException
    0a ntdll!KiUserExceptionDispatch
    0b ntdll!RtlpWalkFrameChain
    0c ntdll!RtlWalkFrameChain
    0d ntdll!RtlCaptureStackBackTrace
    0e ntdll!RtlStdLogStackTrace
    0f verifier!AVrfpDphPlaceOnBusyList
    10 verifier!AVrfDebugPageHeapAllocate
    11 ntdll!RtlDebugAllocateHeap
    12 ntdll!RtlpAllocateHeap
    13 ntdll!RtlAllocateHeap
    14 spoolsv!DllAllocSplMem
    15 localspl!CopyIniPrinterToPrinter
    16 localspl!SplGetPrinter
    17 spoolsv!GetPrinterW
    18 spoolsv!YGetPrinter
    19 winspool!GetPrinterW
    1a hpfui02t!CreateExternalInterfaceInstance
    1b hpfui02t!CreateExternalInterfaceInstance
    1c hpfui02t!CreateExternalInterfaceInstance
    1d hpfui02t!CreateExternalInterfaceInstance
    1e hpfui02t!CreateExternalInterfaceInstance
    1f hpfui02t!CreateExternalInterfaceInstance
    20 hpfui02t!CreateExternalInterfaceInstance
    21 hpfui02t!CreateExternalInterfaceInstance
    22 hpfui02t!CreateExternalInterfaceInstance
    
    
    FOLLOWUP_IP: 
    hpfui02t!CreateExternalInterfaceInstance+cd2d
    00000000`72e0f751 483bfb          cmp     rdi,rbx
    
    SYMBOL_STACK_INDEX:  15
    
    SYMBOL_NAME:  hpfui02t!CreateExternalInterfaceInstance+cd2d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hpfui02t
    
    IMAGE_NAME:  hpfui02t.dll
    
    FAILURE_BUCKET_ID:  STACK_OVERFLOW_c00000fd_hpfui02t.dll!CreateExternalInterfaceInstance
    
    BUCKET_ID:  APPLICATION_FAULT_STACK_OVERFLOW_hpfui02t!CreateExternalInterfaceInstance+cd2d
    
    
    
    
        Loaded symbol image file: hpfui02t.dll
        Image path: C:\Windows\System32\spool\drivers\x64\3\hpfui02t.dll
        Image name: hpfui02t.dll
        Browse all global symbols  functions  data
        Timestamp:        Fri May 14 11:33:30 2010 (4BED18EA)
        CheckSum:         00197A0D
        ImageSize:        00196000
        File version:     0.3.331.134
        Product version:  70.101.308.0
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.C Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Hewlett-Packard Corporation
        ProductName:      HP UI
        ProductVersion:   70.101.308.00
        FileVersion:      70.101.308.00
        LegalCopyright:   Copyright © 2009
        Comments:         This is the DLL which handles the Unidrv calls
    

    update the printer driver.

    Also delete the aded registry entries to stop dump creation and AppVerifier.


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, September 10, 2013 6:14 PM
    Answerer
  • Thank you for finding the root cause & quick response, too bad the original windows log file did not indicate the problematic driver.  I believe the problem driver is for a printer that I does not even exist on the network!!  Key thing is to turn off the Windows automatic scan and install of printers which were ever installed on any computer on the network.  This should keep the problem from re-occurring.  Win8 must have automagically pulled the driver from the Win7 or XP system that had installed the printer at some point in the past. Clearly it is a very old driver based on date stamps.

    Thanks also for reminding me to clean up added registry keys.

    Wednesday, September 11, 2013 12:46 AM
  • Having had this problem myself and having spent 8hrs with 3 different Global Escalation Engineers after complaining to Steve Balmer & Bill Gates, I have found a temporary solution to the spoolersv.exe problem.

    Part of the problem is the multitude of environmental temp & tmp folders - any file left in one can cause this problem! The solution is to use regedit to change Environment in [HKEY_CURRENT_USER\Environment], [HKEY_USERS\.DEFAULT\Environment], [HKEY_USERS\S-1-5-18\Environment], [HKEY_USERS\S-1-5-19\Environment], [HKEY_USERS\S-1-5-20\Environment] and [HKEY_USERS\S-1-5-21-156684348-2512871704-1280440115-1001\Environment] to point to c:\temp. I then created a standard batch file, which has to be run in an Administrator Command Prompt, which stops Spooler service, removes the files from c:\temp, checks for the presence of spool.exe.org, removes the faulty spoolsv.exe, renames spool.exe.org spoolsv.exe and then restarts Spooler service.

    This works every time on my machine and takes as long as the file run time to cure the problem.

    I cannot upload the files to this forum,unless someone can help in this respect, but please contact me for copies of the files.

    Why the multitude of temp files are needed only the original builders back to Win 1 know! I have suggested that ALL Microsoft help staff are given copies of these files so that, at least temporarily, this problem can be sorted easily.

    Friday, December 20, 2013 2:39 PM