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Game Explorer Error : Windows is unable to connect to the game updates server

    Question

  • Currently I'm using win7 SP1 and when trying to see if there is an update for a game from the Game Explorer I get: Windows is unable to connect to the game updates server.  Check your network connection or try again later.   I have no idea why this is happening.  It worked before so I'm not sure why it's not working now.  Can anyone be of any help in resolving this?

     

     

    Sidenote:

    I read that using "Automatically detect setting" from Lan Settings of Internet Options helps others but that doesn't work for me because it's already reading that.  Also, I'm using Marketplace v3.4 if that's any help.

     

    Monday, February 28, 2011 6:16 PM

Answers

All replies

  • Ok, I take it if you try it it tells you the same thing?
    Monday, February 28, 2011 8:25 PM
  • Is anyone else getting this messenge when checking for game updates?  Can you check? 
    Tuesday, March 01, 2011 7:10 PM
  • Hi ECH1,

     

    Temporarily disable the firewall or antivirus programs to check if the game works.

     

    If it doesn’t work, uninstall the game and reinstall it.

     

    In addition, try to flush the DNS, click Start, input cmd, run it as administrator, input ipconfig /flushdns

     

    Best Regards,

    Miya Yao

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 02, 2011 3:35 AM
  • Hey what do you know?  It works now without having done anything or made any changes.  It appears that Vegan Fantic was correct in saying that the servers were down.  It took a couple of days but it's working now.  Miya Yao, I also want to thank you for taking the time to reply to my question as well.

     

     

    Wednesday, March 02, 2011 7:39 PM
  • I just add some information in case some other causes. Glad to hear your issue is solved and have fun with the game.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, March 03, 2011 9:13 AM