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Remote desktop and Skype crash at or after connecting.

    Question

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    Hello,

    I’m having major issues with windows XP remote desktop, Skype and some other programs that I think connect remotely. For example when I connect with remote desktop connection to a distant server or PC I get the error “the application has encountered an error and will need to close. Send or don’t send to MS are the options.” Sometime immediately and sometimes a few seconds after connecting. Same thing with Skype

    I have 3 PCs on the network that has this type of behaviour. I have tried Windows Updates, Registry cleaners, eliminating boot up applications with no solutions. Anybody have ideas?

    Regrads,

    Tuesday, February 14, 2012 7:02 PM

All replies

  • if you see anything eg in the Event Viewer, you will need more specialised tools to 'check under the hood'. I would reccoment ProcMon to start off with: http://technet.microsoft.com/en-us/sysinternals/bb896645

    Procdump might also help: http://technet.microsoft.com/en-us/sysinternals/dd996900. You can configure it to generate a dump file when a given application hangs or crashes.

    hope this helps,


    David :: Please remember to vote if the info helped you :: Please post back so everyone can benefit from the solution

    Tuesday, February 14, 2012 10:35 PM
  • I created a log for mstsc.exe with PrcMon but I have no clue what to look for!
    Thursday, February 16, 2012 2:29 PM
  • hi,

    Sorry for the late reply, I was away for some days.

    It's hard to say exactly what you should look for, ie there's no clear answer, but assuming you have created the log with the events related to mstsc.exe, you need to go line by line and try to stop anything suspicious such such long response times, access denied messages, etc. Of course, look at those around the time of the crash.

    Have a look at Mark Russinovich's posts such as http://blogs.technet.com/b/markrussinovich/archive/2010/06/01/3335060.aspx, it's a good way to familiarise yourself with the tools

    You can also put the log file on a public storage (if size allows) such as skydrive so members can download it and have a look.

    cheers,


    David :: Please remember to vote if the info helped you :: Please post back so everyone can benefit from the solution

    Wednesday, February 22, 2012 2:58 PM