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Windows 7 explorer constantly crashing

    Question

  • I got the retail version of Windows 7 Professional x64 from ELMS, and so far I love it. However, I'm having a pretty annoying problem that I can't seem to get rid of. My explorer.exe is always crashing! I'm liking how it automatically restarts, instead of having to reboot the entire PC, but it's getting really old really fast :(

    There is nothing specific that I do when it happens, it just kind of happens at random (Right clicking the recycle bin, opening the start menu, ect).  I've done spyware checks, ran virus scans, and nothing turned up. I hear this has been an issue with other Win7 users, but I haven't found a solid solution yet. Is there anything I can do, or should I just wait for Microsoft to find and patch this problem?

    I checked reliability history and got the specs of the crash, which are as follows:

    Description
    Faulting Application Path:    C:\Windows\explorer.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    Explorer.EXE
    Application Version:    6.1.7600.16385
    Application Timestamp:    4a5bc9bb
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.1.7600.16385
    Fault Module Timestamp:    4a5be02b
    Exception Code:    c0000005
    Exception Offset:    0000000000051da0
    OS Version:    6.1.7600.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    e147
    Additional Information 2:    e1475feb4550eb2e2e57a2009d7d42ba
    Additional Information 3:    cc20
    Additional Information 4:    cc208619280af07eae0461a5bea7b96a

    Extra information about the problem
    Bucket ID:    6759323
    Saturday, September 26, 2009 6:20 AM

Answers

All replies

  • The problem could be from a bad context menu handler.

    The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:

    http://windowsxp.mvps.org/slowrightclick.htm

    • Marked as answer by Novak Wu Friday, October 02, 2009 7:34 AM
    Saturday, September 26, 2009 12:43 PM
  • Thanks, I downloaded it and am trying this solution. I found two non micosoft context menu items, 7zip, and AVG. On a hunch I decided to disable AVG, so I will let you know how it works out
    Sunday, September 27, 2009 8:57 PM
  • Well, the problem hasn't shown itself since I have tried this so it looks like your solution worked! Thanks a ton auggy!
    Friday, October 02, 2009 3:32 PM
  • You're welcome. Thanks for the feedback.
    Friday, October 02, 2009 10:31 PM
  • Well it's been happening again lately, and this time the only active context menu handlers are Microsoft ones...I supposed I'll just wait and hope microsoft comes up with a fix :(
    Wednesday, October 28, 2009 3:30 PM
  • The issue need not be caused by a context menu handler, but can be caused by any code running in the address space of explorer.exe. This type of problem is often times related to third-party code.  That the faulting module is ntdll suggests that the crash is a result of memory corruption.  Can you use e.g. Process Explorer to determine the modules loaded into explorer.exe's address space?  Run Process Explorer, select explorer.exe, choose View->Select columns, and check all boxes on the DLL tab.  Click OK, and then press CTRL+D.  The DLLs display in the lower pane.  Sort the list by Company Name, and note that ones that aren't from Microsoft - start with those.
    Wednesday, October 28, 2009 11:23 PM
  • Also, can you post information on the crashes from the reliability history to see if they are the same as the one from your original post.
    Thursday, October 29, 2009 2:10 AM
  • The issue need not be caused by a context menu handler, but can be caused by any code running in the address space of explorer.exe. This type of problem is often times related to third-party code.  That the faulting module is ntdll suggests that the crash is a result of memory corruption.  Can you use e.g. Process Explorer to determine the modules loaded into explorer.exe's address space?  Run Process Explorer , select explorer.exe, choose View->Select columns, and check all boxes on the DLL tab.  Click OK, and then press CTRL+D.  The DLLs display in the lower pane.  Sort the list by Company Name, and note that ones that aren't from Microsoft - start with those.
    Ok, did that. The ones that aren't Microsoft are apple (for itunes i assume) and AVG for the "Resident Shield Starter". Everything else that isn't Microsoft has no company name, the field is blank. I'll start off with AVG first though, since I've heard of some compatibility problems with it.

    EDIT: Not sure how to stop the AVG process from there, it just wants to kill explorer if i try.
    • Edited by carlcal8 Thursday, October 29, 2009 2:39 AM
    Thursday, October 29, 2009 2:22 AM
  • Also, can you post information on the crashes from the reliability history to see if they are the same as the one from your original post.
    Two are listed, here is the first.


    Description
    Faulting Application Path:    C:\Windows\explorer.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    Explorer.EXE
    Application Version:    6.1.7600.16404
    Application Timestamp:    4a765771
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.1.7600.16385
    Fault Module Timestamp:    4a5be02b
    Exception Code:    c000041d
    Exception Offset:    0000000000051da0
    OS Version:    6.1.7600.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    402b
    Additional Information 2:    402b53ce4896612cd972bb6abeaef03e
    Additional Information 3:    57f3
    Additional Information 4:    57f348a9c638ac7a818c85295bb7a0c7

    Extra information about the problem
    Bucket ID:    7092337

    And here is the second:


    Description
    Faulting Application Path:    C:\Windows\explorer.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    Explorer.EXE
    Application Version:    6.1.7600.16404
    Application Timestamp:    4a765771
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.1.7600.16385
    Fault Module Timestamp:    4a5be02b
    Exception Code:    c0000005
    Exception Offset:    0000000000051da0
    OS Version:    6.1.7600.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    e147
    Additional Information 2:    e1475feb4550eb2e2e57a2009d7d42ba
    Additional Information 3:    cc20
    Additional Information 4:    cc208619280af07eae0461a5bea7b96a

    Extra information about the problem
    Bucket ID:    7092471

    Thursday, October 29, 2009 2:23 AM
  • What modules have no company name?
    Thursday, October 29, 2009 2:33 AM
  • Do you know the nature of explorer.exe v6.1.7600.16404?  That has changed (from 16385) from the initial post...
    Thursday, October 29, 2009 2:35 AM
  • What modules have no company name?
    Hmm, I see 3 entries that just look like registry keys
    4 entries titled "cversions.2.db
    1 entry titled "fzshellext_64.dll This is the only one with a description, which is "fzshellext Dynamic Link Library"
    3 entries titled "index.dat"
    1 entry titled "locale.nls"
    1 entry titled "SortDefault.nls"
    1 entry titled "StaticCache.dat"
    1 entry titled "C_1255.NLS"

    Thursday, October 29, 2009 2:45 AM
  • Do you know the nature of explorer.exe v6.1.7600.16404 ?  That has changed (from 16385) from the initial post...
    I haven't the slightest, I've never made any sort of modification, so I'm assuming Windows Update might have done something there.
    Thursday, October 29, 2009 2:46 AM
  • 1 entry titled "fzshellext_64.dll This is the only one with a description, which is "fzshellext Dynamic Link Library"
    That item would seem to be the most suspicious. Seems to be a part of FileZilla...?
    Thursday, October 29, 2009 9:36 AM
  • I've got Win7 x64, with the latest updates, and the version on my system is v6.1.7600.16385.  Curious... but not necessarily related to what you are experiencing.

    If you run sigcheck on explorer.exe, does the output indicate the file is signed?
    Thursday, October 29, 2009 9:41 AM
  • Explorer.exe would have been updated to version  6.1.7600.16404 after installing the following update:

    http://support.microsoft.com/kb/974431

    Did you notice the problem started again after installing that update?
    Thursday, October 29, 2009 1:28 PM
  • Explorer.exe would have been updated to version  6.1.7600.16404 after installing the following update:

    http://support.microsoft.com/kb/974431

    Did you notice the problem started again after installing that update?
    I'd say it started back again about a week after you first helped me Auggy. I didn't come back to the forums then though because it wasn't happening as frequently.
    Thursday, October 29, 2009 7:00 PM
  • 1 entry titled "fzshellext_64.dll This is the only one with a description, which is "fzshellext Dynamic Link Library"
    That item would seem to be the most suspicious. Seems to be a part of FileZilla...?
    Yea, I have it installed, barely use it though so if you think I should uninstall it I will. I had to get it last month for a server that I was working on setting up.
    Thursday, October 29, 2009 7:01 PM
  • I've got Win7 x64, with the latest updates, and the version on my system is v6.1.7600.16385.  Curious... but not necessarily related to what you are experiencing.

    If you run sigcheck on explorer.exe, does the output indicate the file is signed?
    sigcheck c:\windows\explorer.exe

    sigcheck v1.60 - sigcheck
    Copyright (C) 2004-2009 Mark Russinovich
    Sysinternals - www.sysinternals.com

    No matching files were found.

    I'm pretty sure I'm putting the wrong string into command prompt.....
    Thursday, October 29, 2009 7:03 PM
  • EDIT: Not sure how to stop the AVG process from there, it just wants to kill explorer if i try.
    Probably, to eliminate AVG from consideration, it should be uninstalled (due to the nature of the program).
    Friday, October 30, 2009 1:02 AM
  • That looks like an OK command.  Perhaps, try:
      sigcheck %systemroot%\explorer.exe
    Friday, October 30, 2009 1:05 AM
  • Hmm... Thanks for that.  I have that update installed, and I was using sigcheck to check the version, but it was reporting .16385.  Process Explorer reports the .16404 version, as does Windows Explorer, so I'm not sure what's up with sigcheck...  The version resource also reflects .16404.  May be a problem with sigcheck on x64 systems, then...
    Friday, October 30, 2009 1:15 AM
  • Yes, I think that would be a good first move, to uninstall FileZilla and reboot...
    Friday, October 30, 2009 1:17 AM
  • EDIT: Not sure how to stop the AVG process from there, it just wants to kill explorer if i try.
    Probably, to eliminate AVG from consideration, it should be uninstalled (due to the nature of the program).
    Is there an alternative you have in mind? If it means helping my system return to normal I'd uninstall it ASAP.
    Friday, October 30, 2009 5:19 PM
  • Does the crash still occur with FileZilla uninstalled?  Probably best to make one change at a time.  If uninstalling FileZilla (and verifying the shell extension is truly gone) does not have any impact, then yes - consider uninstalling AVG; if the behavior persists after even that, try uninstalling the Apple software.  Hopefully, by then, the behavior will have ceased...
    Saturday, October 31, 2009 2:09 PM
  • Well, I replaced AVG and had good results, unfortunately the problem still persists. Now it seems to happen more often when I right click things on the desktop
    Sunday, November 01, 2009 6:58 PM
  • For third-party modules, that leaves the Apple modules that were referenced.  Can you somehow get those out of the picture?  What modules are they?
    Monday, November 02, 2009 10:28 AM
  • let me guess you are running firefox 3.5? cause for me  3.5 caused my 64 bit os to crash randomly, as soon as i uninstalled it or changed back to 3.0 it stopped crashing
    Saturday, November 07, 2009 12:41 PM
  • Firefox should only affect itself - it doesn't cause any shell extensions, etc. to be loaded by Explorer or the like, so it can't cause explorer.exe to crash.  Perhaps, some add-on for Firefox has some interesting or atypical implementation that incorporates an architecture that could accomplish such a task, but I can't imagine what it would be for...
    Monday, November 09, 2009 11:58 AM
  • I read my story so I would like to suffer with you. ;-)
    I updated Firefox from 3.0.7 to 3.5.5. I had the "right-klick-problem" before and after update.
    First four times my error log shows  explorer.exe, Version: 6.1.7600.16385 (Install Win7 09. Dez. 2009 19:33:44 first data set entry up to the fourth entry at 10. Dez. 2009 12:18:50)
    Up to now my error logs shows:  Explorer.EXE, Version: 6.1.7600.16404
    God know why.... ;-)
    All time declared defectived module:  ntdll.dll, Version: 6.1.7600.16385
    The loaded Windows Updates are itemized only for 10. Dez. 2009 without a time of day. I guess after 12:18:50 and 16_35_44 because the explorer Version changed.
    Update für Windows 7 für x64-basierte Systeme (KB974431) was also involved.

    Cause I updated my PC from XP to Windows 7 Home Professiona two days before, I havn`t installed FileZilla and Itunes up to now.

    Hopefulle there will be a solution `case I really often use the right mouse tab, win e or something like that.
    Friday, December 11, 2009 6:19 PM
  • Some hours later in front of my enemy..... ;-)

    I was really pissed off, so I re-installed Windows7. After that I have a look at my explorer. Everything works well. No problem. No "right-klick-defect. After all, I install all motherboard driver I load from the manufaktorer side on Wednesday and I had located the problem. After installing Win7 third times I identify the Sounddriver as waste producer.
    I use the system rearrangement and my explorer was all right.

    My system:
    Gigabyte Motherboard P35-DS4 Rev. 2.0
    Sound on Board from Realtek

    No Sound driver for Windows 7 at Gigabyte homepage at my motherboard page. All the other sound driver doesn´t match. I test a Win7 realtek driver offered from a third party with the same result that the explorer was damaged.

    So as thinks are now I can decide to use my PC without sound or with a damaged explorer. Maybe here we will find a solution.

    Sunday, December 13, 2009 7:23 PM
  • Now, a little bit later, I have some news.

    My soundmodul (ALC889A) works after install the driver from
    http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

    However, I had a superposed problem. My antivirus programm I installed first, was (a little bit ;-) ) old. I used F-Secure. When it finished updating the problem with the "right-klick" occured. So I deleted F-Secure and installed Free AntiVir.

    Just now I have sound, a antivire programm an no problems with "the right-klick" on my mouse. A stabil system after the next automatic updates wouldn't go amiss.
    Sunday, December 13, 2009 10:33 PM
  • Copy this into a next textfile:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
      00,6d,00,70,00,73,00,00,00

    Now, name it to wer_explorer.reg and make a double click on the .reg file to import it. When Explorer crashes again, you'll find a Dump File (dmp) under C:\Localdumps. Open it with WinDbg or share it, so that we can see what is the cause of the crashes.

    On x64 Windows 7, the private mode from FireFox 3.5 can cause the crashes too.
    Tuesday, December 15, 2009 4:27 PM
  • Hi Andre,

    On x64 Windows 7, the private mode from FireFox 3.5 can cause the crashes too.
    Is there a link to bugzilla for more information about this?
    Wednesday, December 16, 2009 11:08 AM
  • Thanks for help, however, up to now I enjoy my Windows7 without any trouble. Also I use FireFox 3.5.5.
    So I think I managed the problem. Nevertheless I add this recording tool.

    At least I have had five days resources against boredom..... ;-)
    Wednesday, December 16, 2009 12:13 PM
  • Copy this into a next textfile:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
      00,6d,00,70,00,73,00,00,00

    Now, name it to wer_explorer.reg and make a double click on the .reg file to import it. When Explorer crashes again, you'll find a Dump File (dmp) under C:\Localdumps. Open it with WinDbg or share it, so that we can see what is the cause of the crashes.

    On x64 Windows 7, the private mode from FireFox 3.5 can cause the crashes too.

    Hmm, I tried that but got this error message. http://i45.tinypic.com/xckxtx.jpg
    Thursday, December 17, 2009 6:51 PM
  • How are you trying to import the .reg file?  If you right-click it and choose Merge do you get the same message?  Did you copy the header ("Windows Registry Editor Version 5.00") to paste into the .reg file as well?

    Ultimately, you're just trying to create the following registry key hierarchy in the registry:
    [HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe\]
    In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the data for the value to %systemdrive%\localdumps.  Ensure the %systemdrive%\localdumps folder exists, and then cause the crash to happen.  There should be a dump file in %systemdrive%\localdumps.
    Friday, December 18, 2009 2:50 AM
  • I had no problem to install.

    1. right klick on the screen and chose "New/Textdocument" and opened it.
    2. copied:



    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    3. changed name as described and had a look at my desktop sign of my document. It had to change. Otherwise I had masked the known data appendix and the name "wer_explorer.reg" would be indentified as a .txt data name. So my data file has done. I delete the check mark in the folder option second sheet. After that my dokument change in a Reg-Dataset and it works as Andre.Ziegler depict it.
    Friday, December 18, 2009 9:32 AM
  • Have to copied

    Windows Registry Editor Version 5.00

    too?

    Or create the key manually:

    open regedit and go to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

    create a new Key "explorer.exe" and create a new REG_EXPAND_SZ "LocalDump" and type in a path were you want to store the dumps.

    For more information check this cool MSFT-Blog:
    http://blogs.technet.com/askperf/archive/2008/02/05/ws2008-windows-error-reporting.aspx

    André
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, December 18, 2009 12:32 PM
  • Hi No.Comprimise
    Here is the bugzilla entry:

    https://bugzilla.mozilla.org/show_bug.cgi?id=518412

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, December 18, 2009 12:35 PM
  • , My name is chili i live in north miami beach, ya it's cold here, anywho i have the exact same prob as u i have windows 7 home premiem and im having explorer crashes at random and constantly have you heard anything regarding the fix for that email me at my trash account ill look for your commentary on that okoolee

    Wednesday, January 13, 2010 4:16 PM
  • Hi,

    please download this reg file from my SkyDrive:
    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, you can find a dmp file under C:\Localdumps. Please upload the file to your Skydrive and post the link here. I take at the dump, maybe I can see the cause.

    André
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 13, 2010 4:36 PM
  • http://cid-5b954a6666239c6d.skydrive.live.com/self.aspx/.Public/explorer.exe.3760.dmp

    Here is my dump log,

    Annoying problem, hope we can solve it, i've even reinstall my PC to try and correct it.
    Monday, January 25, 2010 6:55 PM
  • Hi,

    - please install Debugging Tools for Windows ( http://www.microsoft.com/whdc/devtools/debugging/default.mspx )
    - and run Gflags.exe /p /enable explorer.exe to enable PageHeap for Explorer.exe

    After the next explorer crash, upload the new dump.

    André
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 25, 2010 10:43 PM
  • This has been done.

    http://cid-5b954a6666239c6d.skydrive.live.com/self.aspx/.Public/explorer.exe.5488.dmp
    Tuesday, January 26, 2010 10:19 PM
  • Hi,

    please start regedit.exe and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe . Now create a new DWORD (32Bit) wit hthe name DumpType and set the value to 2 .

    When explorer crashes again, the dump will be larger. Compress the new dmp and upload it again.

    André
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 27, 2010 3:42 PM
  • Dump Located here all 180mb of it.

    http://tinyurl.com/yafaw3a
    Wednesday, February 03, 2010 2:21 PM
  • Hi,

    do you use Firefox 3.5.x and the private browsing feature? If yes, disable it or update to Firefox 3.6.

    https://bugzilla.mozilla.org/show_bug.cgi?id=518412

    André
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 03, 2010 3:09 PM
  • I run Windows 7 64 bit on my recording studio PC and Explorer crashes constantly.  I have tried all the fixes listed above to no avail.  The PC is only connected to the internet when I check for updates.  It has very little 3rd party software on it and it started happening after one of the Windows updates.

    It is driving me nuts. I get none of this with XP running the same programs in 32 bit.  This would be a miserable mess in a corporate environment.  

    It is a MS problem - if a program is behaving badly the operating system should shut it down and give us an error message, rather than let it mess with Explorer for goodness sake.

    I am looking for a 3rd party file manager program so I can forget about Explorer?  Any suggestions?

    thanks ...... in2bronte

     

     

    *System Summary^

    Operating System: Windows 7 Home Premium Home Edition (64 bit)6.01.7600 

    Mainboard : Gigabyte GA-MA770T-UD3P

    Chipset : AMD RD770

    Processor : AMD Phenom II X4 955 @ 800 MHz

    Physical Memory : 6144 MB (3 x 2048 DDR3-SDRAM )

    Video Card : NVIDIA GeForce 9800 GTX+

    Hard Disk : ST31000528AS (1000 GB)

    Operating System : Windows 7 Home Premium Home Edition 6.01.7600  (x64)

    DirectX : Version 11.00

    Windows Performance Index : 5.9


    Thursday, June 17, 2010 5:40 PM
  •  Often, instabilities in Windows Explorer are attributable to faulty shell extensions and addons. 


    Consider using Sysinternals Autoruns or (as has already been suggested) ShellExView. Disable non-Microsoft shell extensions and add-ons, and check the behavior.  If it is gone, re-enable the disabled extensions/add-ons, one at a time, and see if you can identify which may be responsible.

    Try a clean boot, or boot into safe mode.  Does the behavior persist?

    If you continue to experience the behavior, consider creating the following registry key hierarchy in the registry:

    HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe\
    In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the data for the value to%systemdrive%\localdumps.  Ensure the %systemdrive%\localdumps folder exists, and then cause the crash to happen.  There should be a dump file in %systemdrive%\localdumps. Upload the dump file to your SkyDrive and provide a link.

    (%systemdrive% is an environment variable representing the system drive, usually C:.)

    Using shell extensions is often a trade off - trust/stability vs. functionality, unfortunately.  Microsoft can't include all possible features into the OS or into Explorer, so they provide extensibility mechanisms that can be used by third-parties to offer value-add functionality/features.  The downside to this is that often times the third-party software isn't tested as thoroughly / extensively as the Microsoft software and the problems caused by this manifest themselves in the manner in which you seem to be encountering them.

    If code corrupts memory, there's not a lot that can be done about it other than to crash...

    Thursday, June 17, 2010 10:16 PM
  •  

    Why doesn't Microsoft insulate the shell extensions from the shell?  Memory corruption could be averted by requiring shell extensions to be written in .NET   MS must protect the OS from unstable add-ons.

     


    -C.P.T.
    Saturday, October 30, 2010 7:08 PM
  • Please pardon me if I'm not following a forum protocol--I'm very new to this process. My problem is continuous "Windows Exp. has stopped working." I've tried (w/ out success) safebooting, disabling context items via shexview, changing icons so they won't show images, and changing Firefox version. I've also reformatted my drive and reloaded the OS. I've rolled back my sound drivers and made sure my video drivers were up-to-date. I believe I've followed almost every suggestion going--there are 15-20 possible suggestions for fixing this that I've read. Frankly, I don't know what else to try. My question at this point is: can I do some sort of error dump that someone (who knows this stuff) can use to advise me? Is there someone who would volunteer to do this? I've invested about two full days trying to resolve this and I think I'm just in over my head. Thanks, Jim
    Wednesday, December 21, 2011 10:37 PM