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a problem occurred when windows tried to activate. Error Code 0xC004E003

    Question

  • a problem occurred when windows tried to activate. Error Code 0xC004E003.

    A few days ago my Windows 7 Ultimate x64 RC told me I am not genuine despite my getting the download and key from MS.

    Entering a key now brings up the error message stated.

    Any ideas?

    I enclose the WGA Dump below:-
    **********

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-
    Windows Product Key Hash:
    Windows Product ID: 00447-321-7001067-70081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7100.2.00010100.0.0.001
    ID: {9668C401-CD36-498F-80E3-6CDA76F205DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7100.winmain_win7rc.090421-1700
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\The BORG\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9668C401-CD36-498F-80E3-6CDA76F205DD}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7100.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KGMM7</PKey><PID>00447-321-7001067-70081</PID><PIDType>5</PIDType><SID>S-1-5-21-2152136496-1664533313-3281826444</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090625000000.000000+000</Date></BIOS><HWID>AEB93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55218</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7100.0

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID:
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00447-00140-321-700106-00-2057-7100.0000-2212009
    Installation ID: 018441288775980420997375051901961760119443265545538935
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key:
    License Status: Unlicensed
    Remaining Windows rearm count: 3
    Trusted time: 26/12/2010 06:58:17

    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAIAAAACAAAAAQABAAEAeqiEJpxoPi8IhcKP+Kjs2O5wLvcQUJJCHP9MNlfQmtYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist


    Saturday, August 08, 2009 11:39 PM

Answers

  • Fixed it!! If you go to Elevated Command Prompt and type: slmgr /rearm This will rearm windows - I was then able to change the key back to my original key from system properties and Windows Activated!! I will enjoy until July 2010 after all!!
    Monday, August 10, 2009 12:30 AM

All replies

  • You may have a corrupted OS file - can happen during initial download, burning the .iso file to DVD, or loading it from the DVD to the HDD.  I would try repeating the download and burn a new image to try.  Also, if you have a TechNet subscription, you can download the RTM, which is even better!  Good hunting! 
    Sunday, August 09, 2009 12:01 AM
  • Hi CJS23

    I edited your post to remove the product key information. Posting even partial product keys is not allowed on these forums.

    The error code  0xC004E003 simply means that the Software Licensing Service reported that license evaluation failed.

    Here is what you need to do.

    1. Press the WINKEY+R to bring up the Run dialog box.

    2. Type  SLUI 4  in the box and press OK. This will start the Telephone Activation Wizard.

    3. Select your country in the drop down menu and click the Next Button. Follow the instructions on the screen.

    If the telephone activation fails, stay on the line and an Activation Representative will answer and avtivate the system for you.

    Hope this helps.

    Thank You for testing Windows 7


    Ronnie Vernon MVP


    Sunday, August 09, 2009 12:28 AM
    Moderator
  • I too have the same problem and when I run the slui 4 command I get one that pops up and says the pre release has expired back up data and install full version.  But I downloaded the file from https://www.microsoft.com/betaexperience/productkeys/win7-rc-64/enus/ and it says it is RC1 build 7100 in the saved file, but when I burned it and installed it on my pc core2 6550 4gb ram 320hdd ati radeon 4650HD card it shows as build 7000 and says its not genuine.  I have tried several different keys that were given to me but no success.  Any ideas would be great.  I have downloaded it twice now.
    Sunday, August 09, 2009 3:14 AM
  • I too have the same problem and when I run the slui 4 command I get one that pops up and says the pre release has expired back up data and install full version.  But I downloaded the file from https://www.microsoft.com/betaexperience/productkeys/win7-rc-64/enus/ and it says it is RC1 build 7100 in the saved file, but when I burned it and installed it on my pc core2 6550 4gb ram 320hdd ati radeon 4650HD card it shows as build 7000 and says its not genuine.  I have tried several different keys that were given to me but no success.  Any ideas would be great.  I have downloaded it twice now.
    Same here. Checking Command Shell VER and dxdiag.exe confirms that I have 7100 Can I get a free Tech Net Subscription?
    Sunday, August 09, 2009 1:15 PM
  • I run the DX diag and it actually says that I have build 7000.  I just don't know why it is saying that that when the saved file that has been downloaded says RC1 7100.  and its not like I got a torrent or something I got it directly off microsoft.com/windows/windows7 and I clicked on the link that says try the Windows 7 RC.  I have a dual booted machine with Vista.  I have Win7 on the first partition which is about 100gb, and I let Windows 7 format it.  I was told to do it that way from a friend that had some issues getting it to work at first.  He told me to let Win7 format it and to make it the first partition on the drive.  I still have not had any success.  And the Tech Net Subscription is free unless you go to the Tech Net Plus Subscription which not just anybody can get.
    Sunday, August 09, 2009 2:17 PM
  • When I run slui 4 it says the pre-release version of windows has expired.  Now I do you think that I got 7100 but for some reason it is seeing it as 7000 or what.  I have downloaded it twice and both files say in the download manager grc1 7100.  This is starting to get tiresome.
    Sunday, August 09, 2009 2:35 PM
  • Fixed it!! If you go to Elevated Command Prompt and type: slmgr /rearm This will rearm windows - I was then able to change the key back to my original key from system properties and Windows Activated!! I will enjoy until July 2010 after all!!
    Monday, August 10, 2009 12:30 AM
  • Your method doesn't seem to work for me. I keep getting the same error code.

    Monday, August 08, 2011 5:33 AM
  • just wanted to say welcome to Windows Activation Hell everyone, pull up a chair
    Friday, January 06, 2012 5:38 PM
  • Thank you this worked :)
    Thursday, April 26, 2012 8:19 AM