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Software for Authentec fingerprint reader

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  • Why haven't you contacted Authentec Support and asked them about updated drivers?  I would guess you would also gain access to the download link if you created a user account at Authentec to be able to logon for more site access.  http://www.authentec.com/support.cfm

    Support

     

    To support our valued current and potential customers and solution providers, AuthenTec has established a global team of experts who can provide you with the assistance you need. At AuthenTec, we are committed to delivering superior support services.

    P.S.

    HP Support may be the best place to contact.  From what is stated on AuthenTec's website thay may provide the updated drivers to the vendor, HP in this case.

    Wednesday, September 30, 2009 4:56 PM
  • I was expecting Authentec to do as UPEK (http://www.upek.com/support/downloads/windows7/learnmorew7.asp) and just make it easy for all of us to get the drivers and the software.
    Rolando Ramirez
    Saturday, October 03, 2009 1:52 AM
  • I was expecting Authentec to do as UPEK (http://www.upek.com/support/downloads/windows7/learnmorew7.asp) and just make it easy for all of us to get the drivers and the software.
    Rolando Ramirez

    Then contact AuthenTec and tell them you need a Win 7 driver.  You might also mention the UPEK has already done this.  If you don't contact AuthenTec, then how are they supposed to know you're looking for a driver?  They won't know until you tell them!
    Tuesday, October 06, 2009 2:53 PM
  • Well, Thursday I sent an email to Authentec asking for help...

    In the meantime new hp laptops with Windows 7 and Authentec Fingerprint reader were available. I checked the downloads for tx2-1370 (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4041813&lc=en&cc=us&dlc=en&lang=en&cc=us), there was an updated driver (sp45355.exe for 32bits) wich included a verson of TrueSuite that only works for Windows Logon. No updates for the password managment software.
    Rolando Ramirez
    Sunday, October 25, 2009 5:13 PM
  • Still no reply from Authentec but after a lot of web research I found I solution:

    1) Uninstall *all* previous fingerprint reader drivers

    2) Download updated drivers from http://www.asustreiber.de/downloads/windows-7/treiber/1033-fingerprint

    3) Download DigitalPersona v4.0.1.3749A from hp.com and install it (32-bits: ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43882.exe, 64-bits: ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43883.exe)

    4) Update DigitalPersona to v4.11 using the autoupdate feature of the software

    5) Reboot & Enjoy


    Rolando Ramirez
    • Marked as answer by RolandoRamirez Tuesday, October 27, 2009 2:51 AM
    Tuesday, October 27, 2009 2:51 AM
  • Sadly, it seems DigitalPersona is not as good as Bioscrypt VeriSoft Access Manager, It doesn't work with Cisco VPN Client v5 and MS Office Communicator 2007R2.

    Still waiting for an updated version of Bioscrypt VeriSoft Access Manager or Authentec's TrueSuite.
    Rolando Ramirez
    Wednesday, October 28, 2009 4:23 AM
  • Hi Rolando

    I have a similar problem as you. I have done a clean install of Win 7 home premium on my HP Pavilion DV6606TX, which was previously running Vista. The VeriSoft Access Manager by Bioscrypt fingerprint software I used before is apparently not compatible with Win7. In any case, I see the company, now L-1 Identity Solutions, has discontinued the VeriSoft Access Manager. My backed up Verisoft profile is thus useless, losing all my passwords.

    Now I have AuthenTec AES2501A Fingerprint Driver installed, which installed automatically by Win7. In the driver window, it says it works fine and when I go to Biometric devices and try to register my fingerprint, it launches TrueSuite 2.0 by AuthenTec. But when I swipe my finger there is no reaction. On the company's website they say that: The newest version of TrueSuite is designed to be compatible with AuthenTec sensors only. So is this the problem and what to do now?

    Seems you have found 'a' solution not 'the' solution and this is really a poor show by HP, the so-called Nr. 1 computer company in the world. Don't know about you but my laptop is just 2 years old and for them not to provide support for Win 7 is just beyond belief.
    Monday, November 23, 2009 4:08 AM
  • Hi Rolando

    I have a similar problem as you. I have done a clean install of Win 7 home premium on my HP Pavilion DV6606TX, which was previously running Vista. The VeriSoft Access Manager by Bioscrypt fingerprint software I used before is apparently not compatible with Win7. In any case, I see the company, now L-1 Identity Solutions, has discontinued the VeriSoft Access Manager. My backed up Verisoft profile is thus useless, losing all my passwords.

    Now I have AuthenTec AES2501A Fingerprint Driver installed, which installed automatically by Win7. In the driver window, it says it works fine and when I go to Biometric devices and try to register my fingerprint, it launches TrueSuite 2.0 by AuthenTec. But when I swipe my finger there is no reaction. On the company's website they say that: The newest version of TrueSuite is designed to be compatible with AuthenTec sensors only. So is this the problem and what to do now?

    Seems you have found 'a' solution not 'the' solution and this is really a poor show by HP, the so-called Nr. 1 computer company in the world. Don't know about you but my laptop is just 2 years old and for them not to provide support for Win 7 is just beyond belief.

    Then tell HP exactly how you feel since they are responsivle for the hardware they sell!  Microsoft is not responsible for HP hardware!
    Monday, November 23, 2009 12:41 PM
  • Rick, believe me I have, as have many many others who have similar or worse problems. But they just don't give a ____ about their customers and at the end of the day I need a solution, which is why I'm trying everywhere possible.
    Monday, November 23, 2009 12:51 PM
  • Rick, believe me I have, as have many many others who have similar or worse problems. But they just don't give a ____ about their customers and at the end of the day I need a solution, which is why I'm trying everywhere possible.

    Having dealt with PCs for more than 25 years I am fully aware that customers want solutions, but you're not going to get s solution if you don't address the problem to the entity responsible for the product.  Microsoft does not, and never has, provided solutions for third party products.  Yes, hardware support included is better than Vista, and Vista was better than XP, etc, but it's only because the drivers for third party products have been supplied TO Microsoft!

    If I need something fixed on my Volvo I'm not going to go to a BMW garage or a Chrysler garage, I'm going to go to a Volvo garage!  It's exactly the same with computer hardware - you make your problem known to the source of the hardware, otherwise the problem will NEVER be addressed and resolved!
    Monday, November 23, 2009 2:07 PM
  • As I said, I have approached HP, as have many others with similar and different issues, but they just say they don't support this and many other relatively recent models for Win7 and don't make drivers available. I called tech support and had a long argument with the guys about this. So what more you gonna do??? Like I said, I'm just trying everywhere I can to find a solution and while I take your point, you can see for yourself that many issues disussed in this forum are about 3rd party software by users who are frustrated by lack of support from their respective PC manufacturer. It's especially frustrating because Win7 didn't appear suddenly out of the blue and there have been betas and the RC, so time and chance enough for them to sort their ____ out!!!

    On this particular issue, you saw that Rolando contacted Authentec - without result! So unless and until all those firms get their tech support act together, these types of forums will be the lifeline for stranded users.
    Tuesday, November 24, 2009 4:26 AM
  • Hello Draco58!
    I have exactly the same promblem as you but with a Lenovo N200 (though the fingerprint sensor is the same). I figured out a very tricky solution:
    - I didn't delete TrueSuite, but installed UPEK 's Protector Suite as well. I could enroll my fingers in that software and that worked fine, but I didn't want to use UPEK, so I deleted Protector Suite, but kept the fingerprint settings. Then AuthenTec's login software worked correctly with my fingerprint data from UPEK.
    - I had been using this setup for over 3 months, but it suddenly stopped working. Now I've been looking for a proper solution. (If I can't find anything useful, I will try my own solution again, it's just a lot of time to restart the computer so many times :) )
    Friday, November 27, 2009 10:18 AM
  • I hope I am posting my question where it belongs.  If it is not under the appropriate header, I would appreciate being told and I would repost.

    I recently installed Vista on my laptop which included the True Suite Access Manager Fingerprint Software.  Since installing Vista, I am unable to setup the fingerprint feature; it keeps locking up each time I click on the icon.  (The Fingerprint feature worked perfectly when XP was installed.)  Could you please tell me what must I do to fix the problem. 

    Thanks in advance.  Btw, I have a Toshiba Satellite A305
    Friday, January 15, 2010 12:20 AM
  • Check the Toshiba download site and Toshiba support forums for updated drivers
    and software.

    Barb Bowman www.digitalmediaphile.com
    Friday, January 15, 2010 11:22 AM
  • I finally got my HP Pavilion Dv2700 finger print reader working after  two days working with HP and Microsoft.
    I upgraded from Vista 32bit  to Windows 7 (64bit) and tried the following  insructions (see earlier posts) multiple time to no avail.
     
    ++++++++++++++++++++++++++++++
    Download DigitalPersona v4.0.1.3749A from hp.com and install it (32-bits: ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43882.exe, 64-bits: ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43883.exe)

    4) Update DigitalPersona to v4.11 using the autoupdate feature of the software

    5) Reboot & Enjoy

    Rolando Ramirez

    ++++++++++++++++++++++++++++++++++
    Finally at the suggestion of Microsoft, I updated motherboard Intel chipset drivers.  Found on HP site.

    After updating motherboard drivers everything worked fine.  The fingerprint reader drivers installed with Windows 7.  Had to follow Ramirez suggetions to get management software.


    Hope this helps.

    P_Seattle
    Thursday, January 21, 2010 9:22 PM
  • Thanks a lot Rolando.. This worked out well for me.
    • Proposed as answer by Jim Var Thursday, January 13, 2011 2:42 PM
    Friday, March 12, 2010 5:58 AM
  • Thanks a lot Rolando.. This worked out well for me.


    Thanks a lot guys

    I have a LENOVO3000N100 type 0768-4BG Laptop and after updating my OS to WinXP pro I purchased the Omnipass Software to work with the embedded Authen Tec AES2501A fingerprint reader. Recently a newer OS update to Windows 7 32bit professional made this device unusable again (!). Before purchasing the omnipass software once again I found your forum and finally Rolando's method answered my problem.

    My advice to all LENOVO 3000 users is to install manually the Authentec Driver 7.7.0.19 / 01-11-06 over Device manager manual driver choice after installing a driver package as shown above. Afterwards install the Digital Persona and evrything will work!!!

    Thursday, January 13, 2011 3:02 PM
  • thank you for everything RolandoRamirez you are truly a god!! if it wasnt for you id still be searching and searching!!!!!!!!!!  If you could see me you would see me bowing to you in complete submission right now!! i followed ur steps for vista 64 bit operating systems and it has been amazing for me I cant believe it!!! I worked so hard an looked so much an all because of this little page i found it all!!!! LOL!! My fingerprint scanner AES2810l for studio 1727 laptop finally works!!!!
    Friday, February 04, 2011 8:50 AM