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Microsoft Bluetooth Notebook Mouse 5000

    Question

  • Hello everyone,

    I purchased this new mouse called "Microsoft Bluetooth Notebook Mouse 5000".

    When it tries to download and install the driver from the internet it gets an error

    "The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor"

    I followed all the instructions given in the manual and this KB

    http://support.microsoft.com/kb/952818

    I also downloaded Microsoft Intellipoint 6.2 and chose "Intellimouse explorer for bluetooth"

    but still this device is not working. The box had a large "Windows Vista Certified" logo on it.

    Can anyone help me on why this device doesn't work?

    I am using Windows Vista Enterprise32 bit.

    regards,
    Abhishek.
    Friday, July 25, 2008 8:04 PM

Answers

  • Hi,

     

    Please try to take the following steps to troubleshoot this issue.

     

    1.Open Control Panel - System - Device Manager.

    2.Double-click on the missing mouse device.

    3.Driver tab, and click "Update Driver", click “ Browse My Computer for driver software “

    4.Click “Let me pick from a list of device drivers on my computer.”

    5.Choose HID-Compliant Mouse or others.

    6.Then, test this issue again.

     

    hope it helps.

     

    Monday, July 28, 2008 6:55 AM
    Moderator

All replies

  • Hi,

     

    Please try to take the following steps to troubleshoot this issue.

     

    1.Open Control Panel - System - Device Manager.

    2.Double-click on the missing mouse device.

    3.Driver tab, and click "Update Driver", click “ Browse My Computer for driver software “

    4.Click “Let me pick from a list of device drivers on my computer.”

    5.Choose HID-Compliant Mouse or others.

    6.Then, test this issue again.

     

    hope it helps.

     

    Monday, July 28, 2008 6:55 AM
    Moderator
  • I tried your suggestions. I got the following error

     

    Windows encountered a problem while installing a driver for your device

     

    Windows found the driver software for your device but encountered an error while attempting to install it.

     

    HID-compliant mouse

     

    Not enough storage is available to process this command.

     

    This is strange because my C drive has 18 GB free!!

     

    Kindly let me know how to resolve this one.
    Thursday, July 31, 2008 2:09 AM
  • Hi,

     

    According the original issue and the latest error message, it may be a USB driver issue or related INF files missing issue.

     

    Given the situation, I suggest you take the following steps to troubleshoot this issue.

     

    1.Download and install the latest chipset driver and USB root hub drivers for the computer.

    2.Check if usbstor.inf and other USB files exist under c:\windows\inf and if some files are missing, copy them from another working Vista machine.

     

    If the issue still persists, you can try to take a In-Place Upgrade to fix this issue.

     

    In-place Upgrade Installation

    ===============================

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem. I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

     

    If Windows automatically detects the DVD, the Install now screen appears.

     

    Click Install now.

     

    If Windows does not automatically detect the DVD, follow these steps:

    a. Click Start, click Run, type Drive:\setup.exe, and then click OK.

     

    Note Drive is the drive letter of the computer's DVD drive.

     

    b. Click Install now.

     

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Hope it helps.

     

    Friday, August 01, 2008 9:57 AM
    Moderator
  • As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     

    Thanks!

     

    Monday, August 04, 2008 10:12 AM
    Moderator
  • Sorry I was traveling for past few days so could not reply to this thread.

     

    I went to my device manager and found many entries for "USB Root Hub" under "Universal Serial Bus Controllers". I right clicked on each one of them, and clicked on "update driver". Each gave me the message that most current driver has been installed.

     

    I also updated my chipset driver by going under Computer in device manager and found the entry ACPI x86-based PC. But here also, I was informed that the most current driver is already installed.

     

    I checked the c:\windows\inf folder and I found the usbstor.inf and pnf file. The size and date of these file are 28,908 (10/07/2007) and 56,728 (10/07/2007) respectively.

     

    So there are no drivers to update, everything is most recent and current on my machine. Yet I cannot use my latest mouse Sad

     

     

    Saturday, August 09, 2008 5:33 PM
  • Hi,

     

    Please confirm the following points first.

     

    1.Can you copy usbstor.inf and pnf file from another known computer?

    2.Did you try to take an In-place Upgrade Installation?

     

    In addition, you can use System File Checker (SFC) to scan system files. If there are corrupt system files, System File Checker will try to fix it.

     

    Use the System File Checker (SFC) to scan system files

    =====================================================

    The System File Checker tool enable an administrator to scan all protected files to verify their versions. To do so, follow these steps:

     

    1. Click "Start", type "CMD" (without quotation marks) in the "Start Search" box. Right click on the "CMD.exe" file, choose "Run as Administrator"

    2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK".

     

    Note: There is a SPACE between "SFC" and "/Scannow", this command will take several minutes to complete and may require access to the Windows installation source files. If you are prompted to insert the CD, click "Continue" each time it prompts.

     

    Hope it helps.

     

     

     

    Monday, August 11, 2008 8:06 AM
    Moderator
  •  

    Hello Robinson,

     

    I was able to resolve the issue. Your suggestion for Installing a HID compliant mouse was absolutely correct.

     

    I downloaded the latest bluetooth driver from Toshiba and Vista from

     

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlViewDL.jsp?soid=1603878&moid=1209152&rpn=PPM40U&ct=DL&all_docs=false

     

    After the reboot, the new software automatically detected my mouse and it works beautifully now.

     

    All this while I was searching the net for "Microsoft Bluetooth Notebook mouse 5000 Vista driver". whereas what I should have searched for is "Toshiba Vista Bluetooth".

     

    After the right Bluetooth driver was installed, the laptop automatically detected the mouse as a HID compliant device.

     

    Thanks a TON for your support. I really appreciate it.

     

    Monday, August 11, 2008 8:55 PM
  • Hi,

    I have the same problems with same system, hp 6510b vista enterprise-32bit.

    Follow the steps but couldnt find any solutions, as I see the student find a solution from his notebook producer. I tried this way from hp support website but still same warning "This may be because the INF was written for Windows 95 or later"

    What sould I do now ? Need your suggestion as a microsoft..

    Thanks..
    Friday, April 10, 2009 6:47 AM