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Connect two HP printers via USB, not working

    Question

  • I have a HP DeskJet 932C and a LaserJet 1200. I need to connect both to my Windows 7 system and I would prefer to use USB for both, but that is not working.

    When I connect the first one (either first, doesn't matter) it gets port USB001 Virtual Printer Port.
    When I connect the second one, it uses the same USB001 port so no matter which printer I select to print to, it always prints to the last one installed.

    If I connect  the LaserJet via parallel, then both work, but the LaserJet takes a long time (several minutes some times) to start printing. If I could solve that issue then having both connect via USB would no longer be a concern, other than the fact that it annoys me not to make it work.

    Why, when I connect two printers to two different USB connectors, doesn't Windows 7 assign each to it's own USBnnn Virtual Printer Port?
    Rich
    Saturday, December 19, 2009 1:28 AM

Answers

  • Hi Ztruker,

     

    After searching from the HP website, I find that HP does not provide the Windows 7 compatible printer drivers for these two printer models. These printers will be installed with the basic drivers in Windows 7 and the advanced features of the printers will be unavailable. For more information, you may contact HP Support.

     

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    I would like to suggest you uninstall all the current installed printer drivers and follow the steps the following link mentioned to reinstall them.

     

    http://windows.microsoft.com/en-us/windows7/Install-a-printer

     

    Good luck!


    Arthur Li - MSFT
    Monday, December 21, 2009 6:36 AM