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Unidentified network, No internet access

    Question

  • Ok, so my laptop has been working fine, no issues as I keep it well maintained.

    Info:

    HP Model G60 Notebook PC

    Windows 7 Home Premium

    64-bit OS

    Avast antivirus

    Today, all of a sudden it would not connect to the internet on my wireless network. It says:

    Currently Connected to: Unidentified network No internet access

    I restarted the pc, and noticed two pop ups that displayed errors of services that stopped working. The pop ups came and went fast though, so it was hard to see which services it was that it was displaying.

    I tried to start HP wireless assistant, and the same thing happened, the pop up came up saying it stopped working and then it closed on it's own fast.

    I opened Reliability Monitor, and sure enough it displayed the errors in "critical events"

    It says:

    GFXUI stopped working

    HP Wireless Assistant Main Program stopped working

    HP Health Check Service stopped working

    I guess the last thing I did was update windows, but I did a system restore just in case that was the issue, and the same problem persists. I tried updating the wifi driver, same issue. BIOS, same issue.

    What would cause these services to stop working? If I can figure that out, maybe I can fix the network issue.

    Wednesday, July 04, 2012 8:14 AM

Answers

All replies

  • Hi,


    I suggest you checking the following services.


    1. Click Start, type in “services.msc” and press Enter.

    2. Locate to “Network Location Awareness” and set it as Automatic Startup type.

    3. If it cannot be started, you may check the dependencies services “Network Store Interface Service” and “Remote Procedure Call(RPC)”.


    If the issue persists, you may reset Internet Protocol(TCP/IP).


    In addition, you can contact HP Support team also.

    http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&destPage=siteHome&lc=en&tmp_docname=


    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Kim Zhou

    TechNet Community Support

    Thursday, July 05, 2012 9:52 AM
  • Hi,


    I suggest you checking the following services.


    1. Click Start, type in “services.msc” and press Enter.

    2. Locate to “Network Location Awareness” and set it as Automatic Startup type.

    3. If it cannot be started, you may check the dependencies services “Network Store Interface Service” and “Remote Procedure Call(RPC)”.


    If the issue persists, you may reset Internet Protocol(TCP/IP).


    In addition, you can contact HP Support team also.

    http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&destPage=siteHome&lc=en&tmp_docname=


    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Kim Zhou

    TechNet Community Support

    Thanks for responding.

    I tried what you suggested and it did NOT work.

    The services you informed me to start were already started and set to automatic.

    Here ipconfig /all info that may be useful...

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : JenJen-Laptop
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
       Physical Address. . . . . . . . . : 0C-EE-E6-96-6A-17
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5c54:9788:e16e:13ff%11(Preferred)
       Autoconfiguration IPv4 Address. . : 169.254.19.255(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.0.0
       Default Gateway . . . . . . . . . :
       DHCPv6 IAID . . . . . . . . . . . : 319614694
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6E-6A-76-00-1F-16-EE-15-20

       DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address. . . . . . . . . : 00-1F-16-EE-15-20
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{9B50ABED-35EB-4BA4-AC6B-E1D8EF59549C}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{5B736AA8-E368-4837-90EC-13B3C277B0F8}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes


    Jen

    Thursday, July 05, 2012 6:34 PM
  • Can you check your Event Viewer logs?

    Also have you tried by ensuring the HP Assistant is disabled and using the built in Windows Wireless Assistant to test?


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Thursday, July 05, 2012 8:39 PM
  • I've tried event viewer and it gives me an error:

    MMC could not create the snap-in.

    MMC could not create the snap-in. The snap-in might not have been installed correctly.

    Name: Event Viewer

    CLSID: FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}

    **********************************

    I thought maybe it could be a system file that was corrupted so I used the system file checker tool as per http://support.microsoft.com/kb/929833

    I tried posting the log, but it was too large, but it did find some corrupted files it couldn't fix which I'm not sure if it has anything to do with.


    Jen

    Thursday, July 05, 2012 10:14 PM
  • Hi,


    Have you tried to reset Internet Protocol(TCP/IP)? If not, please test it first.


    Kim Zhou

    TechNet Community Support

    Monday, July 09, 2012 4:39 AM