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Windows 7 64 Bit - Missing Drivers

    Question

  • I just got a Dell Latitude E6400 and Installed 64 Bit Windows 7. Everything installed great except 3 devices are showing as missing drivers. I cant find them anywhere on Dells site.

    These are the devices that won't install.
    1. Broadcon USH
    2. PCI Serial Port
    3. PCI Simple Communication Controller

    I have read other forums and tried to use the drivers they recommended, but to no avail.
    So far I can't find anything specific on here either. Can someone please help?
    Thursday, December 17, 2009 8:34 PM

Answers

  • Hello RSIG,

     

    First you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

     

    Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Friday, December 25, 2009 5:43 AM
    Friday, December 18, 2009 7:41 AM

All replies

  • Have you tried to perform a windows update? There is a chance Microsoft has got a driver for those devices.
    • Proposed as answer by mikego1 Wednesday, December 25, 2013 6:46 PM
    Thursday, December 17, 2009 9:23 PM
  • Thursday, December 17, 2009 9:23 PM
  • Yes I have, No solutions. Even in the action center it gives me solutions, but is says not supported in this operating system.
    Thursday, December 17, 2009 9:25 PM
  • I will try those, but that is what the "Action Center" told me to install, but it says "Not Supported in This Operating System. It's driving me crazy.
    Thursday, December 17, 2009 9:26 PM
  • OK, tried the chipset Drivers. That installed, and got rid of the two chipset issues in the Action Center. The 3 devices in hardware manager are still showing as not installed. Thank you Ryan and Eugene. Got anymore ideas?
    Thursday, December 17, 2009 10:09 PM
  • What's the hardware IDs on those devices?
    Thursday, December 17, 2009 11:07 PM
  • Just the name of the 3 Items I posted. 1 2 & 3. No additional info. I looked in another forum and someone said the Controll Piont Security Manager would clear up the Broadcom issue. I am downloading it now. Hopefully it works. Don't know if it will clear up the other 2 though. I am also downloading the CP System, and Connection Managers as well.
    Thursday, December 17, 2009 11:22 PM
  • Hello RSIG,

     

    First you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

     

    Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Friday, December 25, 2009 5:43 AM
    Friday, December 18, 2009 7:41 AM
  • Thanks Andy, I was able to correct the Broadcom USH issue by installing Control Point Security Manager, and Control Vault. But the other two are still there. PCI Serial Port , and PCI Simple Communication Controller are still showing up as not installed. The communication Controller is related to my DialUp Modem, so I dont really care about that. Do you have any idea what the other one is for? I don't even have a Serial Port on my laptop?
    Friday, December 18, 2009 5:37 PM
  • It looks like those two devices are part of the Intel AMT built into your system. You could try disabling AMT in the BIOS, if you have the option, or installing the required drivers.

    Try these drivers out and see if they work:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=16936&lang=eng
    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=16953&lang=eng
    Friday, December 18, 2009 10:11 PM
  • RISG,
    I have the same PC, was running Windows XP-pro, upgradied to 64 bit Windows 7-pro, and experienced the same problem. 
    The DELL support/DRIVERS Download site had the Drivers which was the solution.

    The CHIPSET - INTEL drivers Dell recommends fixed the problem.  However I had to do the following to load them.

    1-Download and SAVE the .exe file from DELL.
    2-After the Download completes, right click on the file and select PROPERTIES.
    3-Select the COMPATABILITY tab
      3A- CHECK the Run this program in compatability mode for WINDOWS XP or VISTA (whatever you upgraded from).
      3B- CHECK the Run this program as Administrator.
      3C- Click OK.
    4-Then LEFT click on the .exe file and follow the prompts to install the driver.

    I hope this helps.
    Sunday, January 03, 2010 2:49 PM
  • I also installed Windows 7 64-bit on a Dell Latitude E6400.

    Had the same problem with missing drivers for

    PCI Simple Communication Controller  and

    PCI Serial Port


    Intel AMT HECI, v.4.2.30.1040 PV, A03    File: Intel_AMT-HECI_A03_R279202.exe

    and

    Intel AMT SOL/ LMS, v.4.2.30.1040 PV, A03   File:  Intel_AMT-SOL--LMS_A03_R279203.exe

    from Dells page; Drivers and Downloads for Latitude E6400 (show all files, system: Windows 7 64-bit)

    solved it for me.


    Wednesday, March 13, 2013 1:13 PM
  • I just got a Dell Latitude E6400 and Installed 64 Bit Windows 7. Everything installed great except 3 devices are showing as missing drivers. I cant find them anywhere on Dells site.

    These are the devices that won't install.
    1. Broadcon USH
    2. PCI Serial Port
    3. PCI Simple Communication Controller

    I have read other forums and tried to use the drivers they recommended, but to no avail.
    So far I can't find anything specific on here either. Can someone please help?

    Same here on my Latitude E6400 w/64 bitness Win7.  I had no luck at Dell support loading drivers so I went to INTEL and ran their driver update.  That told me I needed .Net Framework 4  first so I downloaded that and then ran the Intel Driver Update utility.  After rebooting I got a Dell dialog box stating drivers were missing and that successfully cured the issue with the PCI Simple Communications Controller.

    As for the PCI Serial Port issue, the following took care of that.

    Intel AMT SOL/ LMS, v.4.2.30.1040 PV, A03   File:  Intel_AMT-SOL--LMS_A03_R279203.exe

    from Dells page; Drivers and Downloads for Latitude E6400 (show all files, system: Windows 7 64-bit).

    • Edited by TomTom4049 Wednesday, March 27, 2013 5:28 PM addition at bottom
    Wednesday, March 27, 2013 5:15 PM