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mouse and keyboard do not work after computer boots up

    Question

  •     After booting up, mouse and keyboard do not work in vista home, unplug USB mouse and keyboard and plug them back in and vista will reinstall them.  They will work untell the computer is shut down. When restarting the computer it is not a problem. The mouse and key board ports (not USB)are not working at all. Looked for problem in device manager and found under network adapter   " windows 4to6 adapter" not working, went to microsoft and got fix. witch was to uninstall and reinstall windows 4to6 adapter. when I reinstalled "it" it never showed up in the device manager. What do I need to do, to have a mouse and keyboard after booting up?

    Compaq SL2177CL computer

    windows vista home premium OS


    • Edited by ColeJr Monday, February 13, 2012 4:12 PM
    Monday, February 13, 2012 4:11 PM

Answers

  •  

    I would like to suggest the following to have a check:

     

    1. Boot the in Safe Mode and Clean Boot to check if it works properly.

    2. Please check if all the USB devices encounter this issue.

    3. Ensure that all the drivers are the latest version, especially for the chipset (motherboard) driver and the update for BIOS.

    In addition, if any USB hub is used, please bypass it and connect the driver directly. If any un-used USB device is connected, please also unplug it.

     

    You may also reinstall USB controllers as below:

     

    Reinstall USB controllers

    ====================

    Note: If you are using a USB mouse, please follow the "Use the Keyboard" steps to reinstall USB controllers. Windows Vista will reinstall all controllers automatically after restarting your computer.

     

    Use the Mouse

    --------------

    First, please disconnect all USB devices and then perform the following steps:

     

    1). Click "Start", type "Device Manager" (without the quote) in the Search bar and press "Enter". Click Continue if necessary.

    2). In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".

    3). Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows Vista will reinstall all USB controllers automatically.

     

    Use the Keyboard

    -----------------

    First, please disconnect all USB devices. Then, go through the following steps:

     

    1). Press "Ctrl + Esc" to open the Start Menu.

    2). Type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    3). In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".

    4). Press "Right" and expand it.

    5). Press "Down" to move to the first item and press "Delete" to remove it.

    6). Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".


    Sabrina

    TechNet Community Support

    • Marked as answer by Sabrina Shen Tuesday, February 21, 2012 3:15 AM
    Wednesday, February 15, 2012 8:58 AM