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Help Please - Blue Screen - IRQL_NOT_LESS_OR_EQUAL

    Question

  • Hey guys,

    Please help. I've had this laptop for a few months and Im not getting blue screens that arent resolving.  Twice before were resolved by restarting etc, so I didnt bother to investigate the errors.  Now, this one is being persistent.  The only common trend I see is that I get these errors immediately following an automatic update.

    I am using the Dell supplied OS etc.

    On my own attempts to resolve this issue I have done the following: Turned off sleep mode, uninstalled most recent software (which was a driver for an hp webcam and arcsoft software included in webcam).  To no avail.

    Here is everything else Ive been able to gather on this issue:
    Dell Studio 1537
    Intel Core 2 Duo T6400 2.00GHz
    4gb Ram
    64-bit OS
    Windows VISTA service pack1

    IRQL_NOT_LESS_OR_EQUAL

    Problem signature:

      Problem Event Name:    BlueScreen

      OS Version:    6.0.6001.2.1.0.768.3

      Locale ID:    1033



    Additional information about the problem:

      BCCode:    a

      BCP1:    0000000000000080

      BCP2:    000000000000000C

      BCP3:    0000000000000001

      BCP4:    FFFFF80001C74A15

      OS Version:    6_0_6001

      Service Pack:    1_0

      Product:    768_1



    Files that help describe the problem:

      C:\Windows\Minidump\Mini061309-01.dmp

      C:\Users\Justin\AppData\Local\Temp\WER-93663-0.sysdata.xml

      C:\Users\Justin\AppData\Local\Temp\WERE58D.tmp.version.txt



    >>>>>>>
    Sites I reviewed as an attempted to resolve my issues tonight:
    http://www.geekswhoknow.com/articles/stop-0x0000000A-0x000000A-irql_not_less_or_equal.htm
    http://www.vistax64.com/windows-updates/221472-bsod-windows-updates.html
    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/299b227b-fa38-4902-b41a-d868075d763e
    • Moved by Carey FrischMVP Thursday, June 25, 2009 3:27 PM Moved to proper category. (From:Windows Vista Announcements)
    Sunday, June 14, 2009 3:52 AM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Windows Vista Forum.

     

    As I know,  the system goes to a blue screen because there is some exceptions happened in the kernel (a device drivers, backup software or anti-virus services, etc.), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com  for regional support phone numbers.

     

    Thanks for your understanding.

     

    Hope this helps.

    Monday, June 15, 2009 6:59 AM

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Windows Vista Forum.

     

    As I know,  the system goes to a blue screen because there is some exceptions happened in the kernel (a device drivers, backup software or anti-virus services, etc.), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com  for regional support phone numbers.

     

    Thanks for your understanding.

     

    Hope this helps.

    Monday, June 15, 2009 6:59 AM
  • I am curious about this.  I just solved my BSOD issue.  Mine had two different BSOD mem dumps; PFN List Corrupt, and IRQL not less than or equal, occuring about 20 times, I worked on it for two days. Very frustrating.  I would like to know if you have a webcam and another camera or video camcorder you are importing files from.  In my case Arcsoft software that came with the compter was conflicting with a camcorder driver when I connected it to import the video files for editing.  You said you installed an HP webcam, didn't the dell have a webcam of its own?  If so check the driver path for the dell camera and see if arcsoft is listed.  I just looked at the dell site you have a creative labs camera that came with the dell and there is an URGENT update for it they don't say why, only that it will insure some compatability - http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R213648&SystemID=STUDIO1537&servicetag=&os=WV64&osl=en&deviceid=16027&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=1&libid=17&fileid=302206

    The best advice I found for these BSOD is to look for drivers listed in the path when you open your driver details for the device that is giving the trouble. Go to your System Settings icon in the Control panel, in Vista there is a link on the left for Advanced Settings.  Hardware tab > device manager.  I would go to the device you think may be the issue and check the driver details.  If there are files listed in the window ( you can have many driver files for one device - thats typical and normal ) that do NOT! have the green check mark icon and the front of the path then that file is not needed and is likely causing your issue.  You can determine the software name from the name of the file and or the manufacturer.  Then I would look for the application listed in the programs and features dialog in the control panel to see if you can simply uninstall that software.  The other way could give you problems if you dont know what application the driver talks to but you can just delete the driver file from the system or system 32 folder in the windows path.  The full path is usually listed in the driver details path.

    please let us know what happenend
    Thursday, June 25, 2009 1:44 PM
  • This error can sometimes be caused by a bad driver installed as part of another software package. In my case a driver called nipalk.sys (made by National Instruments) was installed as part of Robolab 2.9 (made by Lego) which caused the IRQL_Not_Less_Or_Equal blue screen. The driver was incompatible with Windows 7 and was not a hardware or memory related issue at all. 

    Installing the MS Debugging tools allowed me to view the minidump which gave me the answer. You may consider any recently installed software, especially software that interacts with hardware (ie music software etc), before cracking open the case and pulling out hardware.
    Saturday, January 23, 2010 2:11 PM