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PC CLEANER SCAM?

    Question

  • I purchased PC Cleaner for $9.97 and installed it a few weeks ago.  My computer was very slow and unstable, programs crashing and freezing all the time.  A few days later, I got a call from someone with a thick Hindu accent saying my computer was sending them a lot of error messages.  He was a “Microsoft Certified Technician” and they will take care of the problem.  I hung up as it was an obvious scam.  I changed HD and within a couple of days the new HD was slowing down and becoming unstable.  I tried to download the PC Cleaner program on the new HD.  I ran into the Hindu guys again.  They said for a “one time payment” of $100, they would take care of all the problems.  After much back and forth, I agreed.  They worked on the computer for a couple of hours and did remove the errors listed in the event viewer.  The computer was a little faster, but not much.  Then they announced that I needed to pay $255 more for continual support.  I argued that I had paid $100 on the understanding that it was “one time payment” to solve all problems.  They replied that it was to a one time treatment.  There was no mention of this on their SafeCart receipts.  I opened PC Cleaner and it listed 2,896 registry problems.  They contacted me and asked to take control of my computer to “address the problems.”  After, $100 and several hours on the computer, I still had problems?

    They never identified themselves other than “Microsoft Certified Technicians.”  I do not know what they have left on my computer.  Anyone have similar experiences?
    Friday, April 13, 2012 5:59 PM

All replies

  • What did you expect? You have been teezing a dragon and wake up it twice. I am pretty sure that there will be no third attempt.

    1. Reinstall your computer. Do clean install (vanilla plain windows), install chipset driver and continue with graphics, audio, network etc and of course regular updates for windows , office,....)

    2. Do not use suspicious "cheap" programs. They may become very expensive, especially if you do any bank transactions on your computer.

    3. Install Microsoft Security Essentials and I recommend you SpyBot installation in spite of its little negative effect on speed of Internet Explorer.

    4. Neither Microsoft nor any other worker of solid company call anyone unless you explicitly ask for help (Yes there are exceptions - marketing companies, financial advisors from your bank, and several other benign cases)

    Regards

    Milos

    Friday, April 13, 2012 7:40 PM
  • Hi,

    Based on the current situation, I suggest performing In-place Upgrade.

    http://support.microsoft.com/kb/2255099

    Meanwhile, if your computer was bought from OEM, you can contact them to recovery to factory settings.


    Kim Zhou

    TechNet Community Support

    Monday, April 16, 2012 8:44 AM
  • Before go ahead I will like to confirm that earlier I was working with a company called tech live connect which offers technical support to the customers of pc cleaner pro. do that is why i know about working of tech live connect and pc cleaner pro

    And pc cleaner pro is a scam.Whenever you scan your computer with pc cleaner pro it will show you an warning "attention pc cleaner pro has detected 1000 or 2000 or 3000 errors" , when you click on fix all the s/w will ask you to pay.

    even after paying pc cleaner pro keeps on telling you that your computer have issues, s/w will force you to call their number.

    When you call on the number the call lands to an third party (instead of pc cleaner pro).

    That company is third party which offers technical support to computers, and they call  them selves "TECH LIVE CONNECT".

    This technical support company works in afilation with three software companies:-

    1)pc cleaner pro

    2)systweak

    3) superior tech help (sth)

    safecart is a payment gateway through which this technical support company(tech live connect ) get payment.

    So whenever you call either of the s/w company the call lands to tech live connect.

    The tech guy over they will claim himself as microsoft certified technician, he will take a remote connection of your computer and diagnose your computer.

    he will do his best to prove that your computer is infected and these infections need to fixed and then he will tell you about his plans ($100 to $900).

    but the fact is that the guy who is selling you the technical support plan is not skilled enough, he don't know anything  about computers.

    The only thing he knows that he have to sell technical support subscription.

    In many cases i have seen them trying to  sell subscription to people who have purchased a  new laptop, and many times they were successful in doing that.

    After selling you the subscription he will tell you that he transferring your call to his senior technician/ microsoft certified technician.and then a technician will work on your computer

    so this is  how they work, this is just an overview of their working lot of facts are still untold because it won't be possible for me to type everything about there working.

    So after working with them i have realized that there are lot of people who don't know much about computers and they want there computer to be safe, so that is why I am in the process of launching a services which will help all those people who don't know much about computers, to kepp them away from scam companies like pc cleaner pro.

    And if you haven't got your money back then please let me know I will help you in getting your money back.

    Monday, April 23, 2012 8:31 AM
  • Hi Mark,

    I just got scammed by these people today.  The response was almost verbatim what I have read here.  As I am fairly computer illiterate, they used various scare tactics on me.  When I expressed my concern over giving them my credit card number, they kept reassuring me that they were certified microsoft technicians affiliated closely with Microsoft.  I was told that if I did not get immediate attention, my computer was at risk of crashing.  As well, they told me that my IP address was at risk and that they could fix this?  I was scared into purchasing this and now feel extremely foolish.  I am going to contact SafeCart tomorrow and see if there is any chance of a refund based on my findings on this software company (PC Cleaner Pro 2012).

    Tuesday, May 01, 2012 2:20 AM
  • ok

    first thing, If you have paid from your credit card, then simply call your bank and tell them to charge back pc cleaner pro,

    you will get your refund, and if you have paid via paypal then ypu have to contact paypal.


    do not contact pc cleaner pro for refund because of two things:-


    1) they don't have the data for the people who purchased pc cleaner pro, they only have the data of the people who purchased pc cleaner pro and their tech support.


    2)they don't have any billing deptt., so if you call them for refund no body will be there to help you.


    and if you have purchased their technical support plan starting from $100, then don't ever think about calling them because they will not refund you the whole amount in this case simply call your bank and request for charge bank.


    few facts about pc cleaner pro:-

    1) its a dumb software which doesn't clean your computer, each time it will show you errors on your computer,

    2)if you run pc cleaner on a brand new laptop/computer still it will show errors because the fact is this software never scan your computer,

    3)another fact is that i have seen browser hijacking, windows services corruption and registrty malfunction issues on the computer who were running pc cleaner

    now these crook people have started a new software   LAVASOFT, so please beware of that software

    and sir if you have any issues with your computer then you cn ask me i will defiantly try my best to fix it






    • Proposed as answer by smirn off Thursday, May 10, 2012 1:48 AM
    • Unproposed as answer by smirn off Thursday, May 10, 2012 1:48 AM
    Friday, May 04, 2012 6:17 AM
  • I signed up for the service today for $600.00.  Should I call my credit card company now?  Thanks.
    Sunday, October 14, 2012 10:55 PM
  • I think a lot of software out there is viable, usable, I mean does what it says it will do. My problem is that a lot of this stuff gets on your machine HOW. I have never ordered a lot of this stuff it just suddenly appears?? Also, I think that they set up a system scan which produces errors, etc., all of which the software has placed into your system. Then somelhow they take up a section of your drive and they monitor the sectors that they have commandeer while letting the rest of your system rot. Then they put more crap on your machine tell you that you need to upgrade to remove the errors not revealing to lyou that the goddamn update put the crap on your machine in the first place. Hey, Gates and you other MS clowns, rest assured, there is an electric chair in your future. Right after you talk to God.
    Friday, October 26, 2012 3:58 PM
  • I, too was scammed. Now I have to contact my bank.  It cost me $380. They tried to get me on a 4 yr plan, glad I declined. I will take my computer to a tech in town and try and get everything fixed, it beats this "remote access" deal!
    Tuesday, December 18, 2012 7:00 PM
  • yes right away this happend to me two days ago they said the were going to charge me 345.00 and I got billed 890.00 and in process of hopefully getting refund and my computer is F__ked  up! I start on line school Phoenix on Monday not sur if i should use this computer and out  of money!
    Thursday, January 10, 2013 6:20 AM
  • I got the phone call from these people yesterday. The tech asked for my wife and called her by name. She wasn't here so he told me she had a computer registered in her name and it was sending error reports to them. My wife has no computer registered in her name. He proceeded to tell me that he could fix it. When i questioned him about this he kept telling me to open computer managment and see all the errors my computer has. He said that " we" recieve these errors. When i asked him who "we" was he said he was in  research with Microsoft and that he was Cisco and Microsoft certified. Truly a scam. Long story short, i played with him and his superviser for about an hour. They had me open run comand and open msconfig. Under services they showed me all the programs that had stoped running. I told them my computer doesn't send error's without me knowing it and if they worked with Microsoft they wouldn't call me. When i asked for a phone number to concact them if i wanted there services they wouldn't give me one nor an address. All the time begging me to let them provide me this service. It was supposed to be a one time $99 fee. I finally told them i needed to go and hung up. Within 3 min. they were calling back, they left a message about the 10th time they calledbut still no contact information. Hope this helps someone else from falling into this trap.
    Saturday, February 23, 2013 5:53 PM
  • I have been bilked out of $400 thru a company called malawarebytes by taking it over , they cleaned my laptop

    and I am supposed to have lifetime protection for a one time fee for any computer I have.  I have an icon on my desk top... I called them last nite

      1-888-998-6718 and they wanted $199 now.  My Daughter said "No" I  had already paid for any service..  He said, from New Deli. India and that wasn't his company!  Revenue Wire Inc call 250-590-2273  By looking thru my info, I found an ID.  pAID through Safecart.com 1-855-432-0727  All in 0ne pkg new company offers same scam for repairing protection---1 yr software, viruses,spyware, trojans for 24/7..  HELP!!

    Tuesday, November 19, 2013 4:27 PM
  • First and foremost they conned you by using the name of Malwarebytes which is a legit company and the software at best is only 24.95 . Anyone calls you and tells you they work for Microsoft or is a certified technician wanting to remotely clean up your computer is conning you. I would look into trying to stop the payment anyway possible by disputing the charges  . But you need to act fast and it may be a case for the FBI to get involved with . These tactics they use are called ransomware scareware . The only thing they will do remotely is put more garbage into the computer . These are the same people who created the FBI Malware and or the Dept Of Justice malware saying that you downloaded something illegally and need to send them money to free up the computer . No legitimate company calls you at home unless they have already infected the computer with their junk .
    Wednesday, November 20, 2013 8:19 PM
  • your computer has no problmes , simply uninstall PC CLeaner Pro . These softwares are such created that will show errors which are actually not there . If you face any serious issues call 1855-791-6971
    Tuesday, December 31, 2013 7:42 PM
  • i too got hooked, laptop stuck in safemode and cant uninstall their safeware and audio wont play, HELPPPPPPPPP
    Tuesday, April 01, 2014 2:35 AM
  • http://freelivetechnician.wordpress.com/2014/05/23/tlc-tech-live-connect-scam/

    Visit this article to know their real identity, or to get ideas to get your money back

    Sunday, May 25, 2014 8:49 AM
  • Their are many more campaigns they run like

    Driver blue

    Driver Manager

    STH

    Driver Detective

    Uniblue

    Visit the below link to know how exactly Tech live connect scam people

    http://freelivetechnician.wordpress.com/2014/05/23/tlc-tech-live-connect-scam/

    Sunday, May 25, 2014 8:54 AM
  • I agree to you mark because I too worked with this company long back however I left just because I can not work who scams innocent people, I quit my job.

    One more thing I would like to tell you know their situation is worsen as they have lost the reputation in the market and now they have changed again their name to Sabuti Tech Live Connect as tech like connect is banned like PC visor was banned long back which was the first name of this company.

    Visit the below link to know more

    Thank you

    http://freelivetechnician.wordpress.com/2014/05/23/tlc-tech-live-connect-scam/

    Sunday, May 25, 2014 8:57 AM
  • Hi Moester,

    You can get your money refunded from tech live connect very easily, just get in touch with them through the toll free number which is provided to you by the software company or bt tech live connect. call them and tell them you want to cancel the subscription , they will try to retain you however all you should tell them is just you need your money back. They will return each and every penny of yours and if do not you better dispute the charge by your bank. 

    Tech live connect is a scam , never trust thsi company as they play with the trust of the customers

    If you want any assistance regarding your refund visit below link 

    http://freelivetechnician.wordpress.com/2014/05/23/tlc-tech-live-connect-scam/


    Sunday, May 25, 2014 9:02 AM
  • Hi,

    $600 is a huge amount to spend on a computer service that to from tech live connect who as quite famous in scamming the customers. Ideally you should first get in touch with tech live connect to get the money back as they usually refund the amount if customer's asks for it. lately if tech live connect does not agrees then you can contact your bank and dispute the charge.

    They are no where related to Microsoft or any one like Yahoo, Gmail or any ISP also the people who diagnoses your computer are not tech savvy however they just know a very little and that little is how to scare the customer and ghet hold of their hard earned money.

    For any assistance about tech live connect visit below link

    http://freelivetechnician.wordpress.com/2014/05/23/tlc-tech-live-connect-scam/

    Sunday, May 25, 2014 9:09 AM