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Event ID: 1001 The computer has rebooted from a bugcheck

    Question

  • Hi all, 

    I have a proplem with one PC, every time i surf the internet.

     

     Log Name:      System

    Source:        Microsoft-Windows-WER-SystemErrorReporting

    Date:          2/17/2011 7:12:07 PM

    Event ID:      1001

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      PANTELIS-PC

    Description:

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff880048db817, 0xfffff880062c9900, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 021711-16707-01.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

        <EventID Qualifiers="16384">1001</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2011-02-17T17:12:07.000000000Z" />

        <EventRecordID>62211</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>System</Channel>

        <Computer>PANTELIS-PC</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">0x0000003b (0x00000000c0000005, 0xfffff880048db817, 0xfffff880062c9900, 0x0000000000000000)</Data>

        <Data Name="param2">C:\Windows\MEMORY.DMP</Data>

        <Data Name="param3">021711-16707-01</Data>

      </EventData>

    </Event>


    Thank you
    Tuesday, February 22, 2011 10:03 AM

Answers

  • MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00041790, The subtype of the bugcheck.

        The 41790 code is part of our an internal memory manager code but the bugcheck in my experience has almost always indicated hardware issues (RAM errors).

        Source:
        http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/68407ce1-7491-4aee-bdef-5ff4bbc56d99/#11ce9f45-7906-4652-9619-a3ad457a87e9


    fffff880`07960658 fffff800`028f5f9e nt!KeBugCheckEx
    fffff880`07960660 fffff800`028c40da nt! ?? ::FNODOBFM::`string'+0x33906
    fffff880`07960820 fffff800`02881993 nt!NtFreeVirtualMemory +0x5ca
    fffff880`07960910 fffff800`0287df30 nt!KiSystemServiceCopyEnd+0x13
    fffff880`07960aa8 fffff880`057b84b2 nt!KiServiceLinkage
    fffff880`07960ab0 fffff880`057a3b5a dxgmms1!VIDMM_PROCESS_HEAP::Free +0xa2

    SYSTEM_SERVICE_EXCEPTION (3b)

    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005,

    STACK_TEXT: 
    atikmdag +0x90817

        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Nov 26 03:46:44 2010

    the catalyst 10.12 is known to cause such errors. Update to version 11.2.


    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, test each module its own and replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS. This should fix the crashes.

    Also look for an BIOS Update:

    BiosVersion = V1.9
    BiosReleaseDate = 09/02/2010
    SystemManufacturer = MSI
    SystemProductName = MS-7586

    André

    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Vivian Xing Wednesday, March 02, 2011 2:32 AM
    Tuesday, February 22, 2011 3:29 PM

All replies

  • Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28VS.85%29.aspx

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.



    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    In the meantime try to install a newer graphic card driver.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, February 22, 2011 1:16 PM
  • Tuesday, February 22, 2011 1:50 PM
  • MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00041790, The subtype of the bugcheck.

        The 41790 code is part of our an internal memory manager code but the bugcheck in my experience has almost always indicated hardware issues (RAM errors).

        Source:
        http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/68407ce1-7491-4aee-bdef-5ff4bbc56d99/#11ce9f45-7906-4652-9619-a3ad457a87e9


    fffff880`07960658 fffff800`028f5f9e nt!KeBugCheckEx
    fffff880`07960660 fffff800`028c40da nt! ?? ::FNODOBFM::`string'+0x33906
    fffff880`07960820 fffff800`02881993 nt!NtFreeVirtualMemory +0x5ca
    fffff880`07960910 fffff800`0287df30 nt!KiSystemServiceCopyEnd+0x13
    fffff880`07960aa8 fffff880`057b84b2 nt!KiServiceLinkage
    fffff880`07960ab0 fffff880`057a3b5a dxgmms1!VIDMM_PROCESS_HEAP::Free +0xa2

    SYSTEM_SERVICE_EXCEPTION (3b)

    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005,

    STACK_TEXT: 
    atikmdag +0x90817

        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Nov 26 03:46:44 2010

    the catalyst 10.12 is known to cause such errors. Update to version 11.2.


    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, test each module its own and replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS. This should fix the crashes.

    Also look for an BIOS Update:

    BiosVersion = V1.9
    BiosReleaseDate = 09/02/2010
    SystemManufacturer = MSI
    SystemProductName = MS-7586

    André

    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Vivian Xing Wednesday, March 02, 2011 2:32 AM
    Tuesday, February 22, 2011 3:29 PM
  • ok i will do all this and i will let you know

     

    thanks

    Tuesday, February 22, 2011 3:47 PM