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Windows will not allow me to open an application

    Question

  • Hi
    I have a application of my own making. Yesterday I had run the program. Today I recieve a exe file
    from a programmer friend and overwrite the old exe in the windows program directory. Now windows
    tells me it will not open the applcation. I went to interent security and set my site as a trusted website
    thinking the change to settings will solve the problem. No Luck!
    I`ve had other problems with the new Norton anti-virus protection not allowing me to download and install
    from my website this same application. It seems sonar feature has a problem with the program. Norton
    has a site that reviews websites for viruses..I have a safe site by their review.
    It seems very difficult to sell shareware. Windows 7 and Norton are being very troublesome.
    Any ideas on how to solve this problem
    Tuesday, January 05, 2010 2:27 PM

Answers

  • I suspect that the issues are caused by the Internet security function of Norton. How does it work if you uninstall Norton completely? If it works, I suggest you contact Symantec support and change settings for the Norton 2010 antivirus program with their helps.

    Norton Support - Contact Us

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     


    Arthur Xie - MSFT
    Wednesday, January 06, 2010 5:49 AM
    Moderator

All replies

  • Hi
    I just did a check with Norton of the exe and it finds no virus related problems. I assume windows 7 feels differently.
    Tuesday, January 05, 2010 2:36 PM
  • Which version of Norton do you have? If it's anything below 2010 its not compatible with Windows 7.
    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Tuesday, January 05, 2010 3:44 PM
  • The lastest and the best. 2010. I`m usually good a purchasing a product that is compatible with my current OS. I had all the older versions of
    Norton and never had a problem with virus detection regarding my applications. I`m still wondering why win7 is giving me a hard time.
    I need to find a solution so I can make mention of a solution at my website. Its hard to make sales when potential customers can`t download
    or open a program.
    Tuesday, January 05, 2010 4:18 PM
  • Having .exe for downloading is never a good idea.

    what happens if you do a zip file.

    I have customers with Norton, it is a pain but they can download files without issues.

    Tuesday, January 05, 2010 4:29 PM
  • Hi
    The installer is in a zip format. Norton scans the file as safe. Then I click to start the install. A small norton
    sonar dialogbox pops up and then the fun starts. Basically Norton does not allow the application to install
    itself. Then as a added time waster norton requests a reboot.
    I know this isn`t a norton forum. But still I have that error message regarding windows not allowing access
    to the app that`s on my desktop. I`m new to win7 so I assume I need to change some setting somewhere.
    Tuesday, January 05, 2010 4:52 PM
  • Is the executable signed (i.e., with a code-signing certificate)?  Signatures are more and more necessary.

    When you right-click on the file, does it show a Digital Signatures tab?

    -Noel
    Tuesday, January 05, 2010 6:36 PM
  • Hi
    No....I don`t have a spare $200 per year for this new signing certificate game.
    Tuesday, January 05, 2010 8:04 PM
  • Here is the problem dialog in question

    http://woodsolutions.com/download/Error.jpg

    Tuesday, January 05, 2010 8:09 PM
  • Right click the file, choose Properties, then click the Unblock button at the bottom.




    If this was helpful, please vote. If it solves the issue, please click Propose as Answer. Thanks!
    Tuesday, January 05, 2010 10:18 PM
  • "Right click the file, choose Properties, then click the Unblock button at the bottom."

    Hi
    I have seen unblock before. I would have clicked on it. After clicking thru the
    property tabs three times I still don`t see it. Where could unblock be hiding.

    Tuesday, January 05, 2010 11:21 PM
  • That is strange.  I think it might have to do with Windows doing some virtualization on that file.

    Right-click the shortcut and choose Open File Location.  Then try right-clicking the EXE in the window that opens and choosing properties there.

    Also, just out of curiosity:  when you Open File Location, does it actually open up the folder C:\Program Files\Wood Solutions\DoorCut or is it opening up the virtualized location of C:\Users\Your Name\AppData\blah blah blah\Door Cut





    If this was helpful, please vote. If it solves the issue, please click Propose as Answer. Thanks!
    Wednesday, January 06, 2010 2:11 AM
  • I suspect that the issues are caused by the Internet security function of Norton. How does it work if you uninstall Norton completely? If it works, I suggest you contact Symantec support and change settings for the Norton 2010 antivirus program with their helps.

    Norton Support - Contact Us

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     


    Arthur Xie - MSFT
    Wednesday, January 06, 2010 5:49 AM
    Moderator
  • Hi Shawn

    Opening File Location is pointing to my C:\ windows \ program files directory. No matter where I click I still get the error.
    Windows will not open this file.
    Wednesday, January 06, 2010 3:05 PM
  • Hi
    Today I have more fun. I recieved a visual studio project from a friend. Now winzip refuses to
    extract. I believe it had a problem with the access 2007 database. Up until a few days ago I was opening
    and extracting anything I wanted. Now I can just look at the PC and get nothing done.
    PS. I have not changed any settings in Norton.
    PS2. Are there any problems with Malwarebytes.This was added a few days ago. I may delete it and
    see if that helps.

    http://woodsolutions.com/download/error_extracting.jpg
    Wednesday, January 06, 2010 3:15 PM
  • Hi
    I believe I made a mistake when looking for unblock. First I was looking at the desktop shortcut for the applcation.
    I then went to the program directory and do see the unblock button. Clicking on it was very helpful LOL...it did nothing.
    Wednesday, January 06, 2010 3:22 PM