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Windows 8.1 Preview (laptop) Wireless Mouse Not Working

    Question

  • Hi, I'm totally new to all this, so let me know if I'm doing anything wrong. 

    I have a Logitech V220 Cordless Mouse and a Samsung Series 5 Ultrabook that I just updated to the Windows 8.1 Preview.

    However, as soon as I did so, my cordless mouse which used to work perfectly for me (no need to manually install anything or worry about it) no longer works. When I plug it in, Windows seems to be completely oblivious to it - nothing pops up or anything. 

    The mouse works on my other laptops and the batteries are all working, etc. 

    Any help would be appreciated!

    Tuesday, August 27, 2013 11:10 PM

Answers

  • Hi erik1125e,

    Please try the following methods to solve this issue:

    Method 1: Run the Hardware and devices troubleshooter.

    1. Press Windows + R on the keyboard.
    2. Type control panel in the search box and press Enter.
    3. Type troubleshooter in the search box, and press Enter.
    4. Click Troubleshooting, and click Configure a device under Hardware and Sound.
    5. Follow the steps in the wizard

    Method 2: Download and install the latest mouse software.

    To download the latest drivers for the mouse that you are using, visit the following Microsoft hardware Web site:

    http://www.microsoft.com/hardware/en-us/downloads#mouse

    Method 3: Manually reinstall the drivers.

    1. Disconnect the device from the computer.
    2. Turn off the power for the device, if the device has a separate power supply.
    3. Open Device Manager.

    Press Windows + R on the keyboard, type devmgmt.msc in the search box, and then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    1. Double-click Mouse, and then click Uninstall.
          
           Note: If your device is not listed, this means that the device was  removed automatically when you disconnected the device. Go to the next step.
    2. Restart the computer.
    3. First, turn on the device, if you have to, and then plug the device into the computer. Your computer detects the device      and then reinstalls the drivers for the device.

    For your information, you can also connect http://www.logitech.com/en-us/support to get more help from Logitech.

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    What’s more, please refer to the following link to get more help:

    http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/hw-connection

    Regards,

    Lany Zhang

    Wednesday, August 28, 2013 7:33 AM
    Moderator

All replies

  • More often than not when a device isnt working it is because the driver has become corrupted. Re-installing a fresh copy should help
    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1

    Wanikiya & Dyami--Team Zigzag

    Tuesday, August 27, 2013 11:34 PM
    Moderator
  • Hi erik1125e,

    Please try the following methods to solve this issue:

    Method 1: Run the Hardware and devices troubleshooter.

    1. Press Windows + R on the keyboard.
    2. Type control panel in the search box and press Enter.
    3. Type troubleshooter in the search box, and press Enter.
    4. Click Troubleshooting, and click Configure a device under Hardware and Sound.
    5. Follow the steps in the wizard

    Method 2: Download and install the latest mouse software.

    To download the latest drivers for the mouse that you are using, visit the following Microsoft hardware Web site:

    http://www.microsoft.com/hardware/en-us/downloads#mouse

    Method 3: Manually reinstall the drivers.

    1. Disconnect the device from the computer.
    2. Turn off the power for the device, if the device has a separate power supply.
    3. Open Device Manager.

    Press Windows + R on the keyboard, type devmgmt.msc in the search box, and then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    1. Double-click Mouse, and then click Uninstall.
          
           Note: If your device is not listed, this means that the device was  removed automatically when you disconnected the device. Go to the next step.
    2. Restart the computer.
    3. First, turn on the device, if you have to, and then plug the device into the computer. Your computer detects the device      and then reinstalls the drivers for the device.

    For your information, you can also connect http://www.logitech.com/en-us/support to get more help from Logitech.

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    What’s more, please refer to the following link to get more help:

    http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/hw-connection

    Regards,

    Lany Zhang

    Wednesday, August 28, 2013 7:33 AM
    Moderator