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Event ID: 1014 - DNS Client Events

    Question

  • I know there are multiple threads on this issue, but it's difficult to sort through all the recommendations and configurations to find out what the appropriate fix is for the issue. My internet connection randomly drops during use and when I come back to the computer at random times. The only way I can get the Internet functioning again is by unplugging the power from the back of the cable modem and plugging it back in again.

    There has to be an easy fix for this issue, I can't believe Microsoft hasn't said anything about it. I've researched this error for the past two weeks and none of the fixes I've seen have been working.

     

    I am running Windows 7 Professional 32-bit and constantly receive the Event ID 1014 DNS Client Events error in the Event Viewer. I am connected through a cable modem (Scientific Atlanta DPC 2100 R2 Series Modem).

    *I have no anti-virus or third party software installed on my system

    *I have Windows firewall enabled.

    *The NIC drivers are all up to date

    *IPv6 is disabled

    *I am running Firefox 3.6.6

    *All check boxes under the Power Management tab for the NIC properties are checked

    *All Power Options are set so that the system never sleeps or hibernates

    Saturday, July 17, 2010 3:47 PM

Answers

  • I just called my ISP (RoadRunner)...they tried running diagnostics on my modem and were receiving all errors when trying to do so. I'm having a technician come out to fix it, probably replace the modem.
    Wednesday, July 21, 2010 9:58 PM

All replies

  • Hi mitchkas

    When Harware is the issue, software can't do anything.

    When you unplug the cable modem and plug again, you're forcing a reconnection with your service provider. If the link fails, please make a support call to your provider. Maybe the cables, links, connections between your provider and you home have issues like intermitent connections, noise, water, whatever.

    Alfredo Arizaleta


    Disclaimer: This posting is provided "AS IS" with no express or implied warranties or rights.
    Saturday, July 17, 2010 7:02 PM
  • Happened again this morning ... I checked the Event Viewer, and sure enough, 2 more entries. I will try tech support for my ISP, but I just have a feeling that it's something to do with all this IPv6 stuff that Microsoft included in Windows 7.

    Also, this morning, I disabled the three IPv6 features on the Advanced tab for the LAN properties, hopefully that helps.

    Log Name:      System
    Source:        Microsoft-Windows-DNS-Client
    Date:          7/18/2010 6:42:04 AM
    Event ID:      1014
    Task Category: None
    Level:         Warning
    Keywords:     
    User:          NETWORK SERVICE
    Computer:      MIDNIGHT
    Description:
    Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
        <EventID>1014</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2010-07-18T10:42:04.970267100Z" />
        <EventRecordID>15489</EventRecordID>
        <Correlation />
        <Execution ProcessID="1192" ThreadID="2004" />
        <Channel>System</Channel>
        <Computer>MIDNIGHT</Computer>
        <Security UserID="S-1-5-20" />
      </System>
      <EventData>
        <Data Name="QueryName">teredo.ipv6.microsoft.com</Data>
        <Data Name="AddressLength">16</Data>
        <Data Name="Address">02000035D043DCDC0000000000000000</Data>
      </EventData>
    </Event>

     

     

    Log Name:      System
    Source:        Microsoft-Windows-DNS-Client
    Date:          7/18/2010 6:42:08 AM
    Event ID:      1014
    Task Category: None
    Level:         Warning
    Keywords:     
    User:          NETWORK SERVICE
    Computer:      MIDNIGHT
    Description:
    Name resolution for the name 6to4.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
        <EventID>1014</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2010-07-18T10:42:08.105872600Z" />
        <EventRecordID>15491</EventRecordID>
        <Correlation />
        <Execution ProcessID="1192" ThreadID="3004" />
        <Channel>System</Channel>
        <Computer>MIDNIGHT</Computer>
        <Security UserID="S-1-5-20" />
      </System>
      <EventData>
        <Data Name="QueryName">6to4.ipv6.microsoft.com</Data>
        <Data Name="AddressLength">16</Data>
        <Data Name="Address">02000035D043DCDC0000000000000000</Data>
      </EventData>
    </Event>

    Sunday, July 18, 2010 10:47 AM
  • What I did was a little Internet research to figure out how to permanently disable IPv6. I had to make a quick adjustment to the registry in order to get that accomplished; we'll see if this works.

     

    http://www.tothepc.com/archives/disable-ipv6-on-windows-7-vista-pc/

    Sunday, July 18, 2010 6:13 PM
  • still doesn't work after disabling all these services, I'm tired of this, I'm going back to XP
    Sunday, July 18, 2010 11:26 PM
  • We'll see what happens... I've been working on trying to fix this issue for almost a month. I have done so much research and testing and tweaking to get it fixed and nothing seems to be working. I really don't think something this simple should involve this much work to get working properly.
    Sunday, July 18, 2010 11:54 PM
  • Hi,

     

    Please obtain the following hotfix:

     

    You receive a stop error after you enable the RequireinClearout mode on an IPv6 network on Windows Server 2008 R2 or in Windows 7

     

    BTW, I would like to recommend you to visit:

     

    You may experience connectivity issues or performance issues when you connect a mobile PC that is running Windows Vista or Windows 7 to a wireless access point

     

    Best Regards

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, July 20, 2010 3:11 AM
    Moderator
  • Before I try this hotfix, I want to see if the one change I made will work...

     

    I went into the Device Manager and clicked on "Show Hidden Devices" and disabled Microsoft 6to4 adapter, Microsoft ISATAP adapter, and WAN Miniport (IPv6). I restarted the computer after that and I'm waiting to see if that holds.

    Tuesday, July 20, 2010 9:40 AM
  • Well, the hotfix did not work and after the problem surfaced (in the middle of browsing the web, DNS decided to quit working). I ran the network connection diagnosis and the following two entries were made in the Event Viewer:

     

    Details about network adapter diagnosis:

    Network adapter Local Area Connection 2 driver information:

       Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Manufacturer  . . . . . . . . . : Realtek
       Provider  . . . . . . . . . . . : Microsoft
       Version   . . . . . . . . . . . : 7.2.1127.2008
       Inf File Name . . . . . . . . . : C:\Windows\INF\netrtx32.inf
       Inf File Date . . . . . . . . . : Monday, July 13, 2009  8:46:34 PM
       Section Name  . . . . . . . . . : RTL8168D.ndi
       Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_03
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 6
       Physical Media Type . . . . . . : 14

     

     

     

    The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:

    Helper Class Name: IpPath

    Root Cause: Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding

    Root Cause Guid: {902390d9-0cd9-4f91-9e6c-8fa5e6dad657}

    Repair option: Contact your network administrator or Internet service provider (ISP)
    Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be temporarily unavailable.

    RepairGuid: {7cfabead-3131-4cfc-b191-c973b7391e09}

    Seconds required for repair: 70

    Security context required for repair: 0

    Interface:  ({00000000-0000-0000-0000-000000000000})

    Wednesday, July 21, 2010 9:36 PM
  • If reinitializing your cable modem (unplugging and replugging) fixes the issue every time, I suspect your cable modem is failing.  Some things you might try to check this:

    Replace the cable modem (if it was supplied by your cable provider they'll probably do this at no charge)

    Put a router between your PC and the modem.  The DNS will probably still fail, but if it's the modem the errors should be different as the computer can still contact the router's DNS service.

    Have a friend with a laptop drop by and hook it up to your connection.  If it doesn't fail, then it's your computer/Windows 7; if it fails, it's the modem/connection to your ISP.

    Wednesday, July 21, 2010 9:55 PM
  • I just called my ISP (RoadRunner)...they tried running diagnostics on my modem and were receiving all errors when trying to do so. I'm having a technician come out to fix it, probably replace the modem.
    Wednesday, July 21, 2010 9:58 PM
  • replaced my cable modem and the problem is still not fixed.still receiving these events in the event viewer during the time of slow/no internet access:

    when I tried accessing the Internet sites this morning, only about half the site actually loaded then quit

    Here are some of the events in the event viewer at the time of the stoppage:

     

    *The browser has forced an election on network \Device\NetBT_Tcpip_{162620B4-6288-40F9-8DF4-2922771F2FEB} because a master browser was stopped.

    *The TCP/IP NetBIOS Helper service was successfully sent a stop control.

     The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]

    *The TCP/IP NetBIOS Helper service entered the stopped state.

    *The TCP/IP NetBIOS Helper service entered the running state.

    a few more of those events, then...

     

    *The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.

    *Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.

    *Name resolution for the name 6to4.ipv6.microsoft.com timed out after none of the configured DNS servers responded.

     

    and here is my NIC configuration:

     

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Mitch>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : MIDNIGHT
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : neo.rr.com

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . : neo.rr.com
       Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
    it Ethernet NIC (NDIS 6.20)
       Physical Address. . . . . . . . . : 40-61-86-E2-67-6C
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 76.190.239.61(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.224.0
       Lease Obtained. . . . . . . . . . : Wednesday, July 28, 2010 5:24:57 AM
       Lease Expires . . . . . . . . . . : Thursday, July 29, 2010 5:24:56 AM
       Default Gateway . . . . . . . . . : 76.190.224.1
       DHCP Server . . . . . . . . . . . : 10.248.0.1
       DNS Servers . . . . . . . . . . . : 209.18.47.61
                                           209.18.47.62
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.neo.rr.com:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : neo.rr.com
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

       Connection-specific DNS Suffix  . : neo.rr.com
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2002:4cbe:ef3d::4cbe:ef3d(Preferred)
       Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
       DNS Servers . . . . . . . . . . . : 209.18.47.61
                                           209.18.47.62
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c7f:18c4:b341:10c2(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::1c7f:18c4:b341:10c2%14(Preferred)
       Default Gateway . . . . . . . . . :
       NetBIOS over Tcpip. . . . . . . . : Disabled

     

    Wednesday, July 28, 2010 9:32 AM
  • Try this:

     

    Network Connectivity Status Indicator and Resulting Internet Communication in Windows 7 and Windows Server 2008 R2

    http://technet.microsoft.com/en-us/library/ee126135(WS.10).aspx

     

     

    To use a Group Policy setting to prevent NCSI from communicating across the Internet

     

    1. Click Start, type gpmc.msc, and then press ENTER. Select an appropriate Group Policy object (GPO).

    2. Expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click Internet Communication settings.

    3. In the details pane, double-click Turn off Windows Network Connectivity Status Indicator active tests, and then click Enabled.

    Thursday, August 19, 2010 2:55 AM
  • Try this:

     

    Network Connectivity Status Indicator and Resulting Internet Communication in Windows 7 and Windows Server 2008 R2

    http://technet.microsoft.com/en-us/library/ee126135(WS.10).aspx

     

     

    Same issue on my system. I tried this (EnableActiveProbing= 0) and got error free relief for several days. Surprising. But isn't this just masking the symptom not addressing the cause?

    In any case, today, the Network Service tried again to get to dns.msftncsi.com, and timed out. The reg setting is still zero. Very disappointing.

    Monday, October 11, 2010 11:02 PM
  • This doesn't appear to do anything on my system. I tried it both ways, with the registry edit
    and with the security policy change to turn off the feature. The NETWORK SERVICE still tries to
    contact dns.msftncsi.com.
    Sunday, February 06, 2011 12:50 AM
  • Hi,

    Im having the same problem with

    Event ID: 1014 - DNS Client Events.

    Name resolution for the name "messenger.hotmail.com" timed out after none of the configured DNS servers responded. ("" be whatever webpage I visit)

    Resulting in unstable connection.

    Did u find a solution?

    Regards

    Tuesday, March 20, 2012 11:40 AM
  • I've been dealing with this for five years, since Windows Vista.

    I've decided this is an ISP issue.
    Last month my cable provider notified me they would be doing an upgrade of equipment on my street.
    This reduced the problem considerably, but did not eliminate it.

    If service hangs, check modem to see if you have data signal, which is definitely an ISP problem.
    Sometimes the signal is there and sometimes it is not.

    The 1014 error is only symptomatic of some other problem, you can lose connectivity and the record will not always be entered.

    Tuesday, March 20, 2012 2:00 PM
  • I have the same issue.

    But only on 1 computer, another is running fine and I have no networking issues with my xbox 360 as well. All 3 are connected to a fritzbox. So this is not an ISP issue or all devices will face this error.

    Monday, April 30, 2012 6:58 PM
  • Hello there,

    Well for past 2 weeks I was having the same problem as you have with Event ID 1014 keeps popping up and my internet connection going on and off while local LAN connectivity was still on. After browsing dozens of solutions and pages no one worked for me. So I tried to fix it on my own and I think I found a way to fix this problem in this particular scenario.

    If you are connected to you PC be it laptop or desktop through WiFi and get Event ID 1014 OR your router is N capable and your pc is only G ready then please read:

    Open your router admin page which should be 192.168.1.1 and enter your credentials. Then navigate to the page where you have advanced setting for your wifi or the page (browse to find) where you can change and alter these settings:

    Band: 2.4 (or what your country supports or dual mode)

    Channel: 11 (or what you country supports or dual mode, but do remember this and note down)

    Standard Mode / Mode: Select only G if you laptop of desktop is not N capable and avoid abg or bg or gn or abgn.

    And save these settings.

    Now go to you desktop/laptop Network and Sharing Center (Windows 7) and go to Change Adapter Settings, right click on your wifi adapter and go to Properties and on the pop up windows click on Configure, thne on next pop up windows click on Advance tab and here select same channel as you selected on you router for ex: 11 and mode/type/frequency as only G not abgn, bgn, or gn and save and exit.

    What you have done here is that your router and pc are now communicating on same channel and standard which is G and there is no guessing and discovering left for your PC so there will be no more connection lost or Event ID 1014. This worked in my scenerio with 99% success. Also do try Google Open DNS 8.8.8.8 and 8.8.4.4 in you router as static DNS setting for all your devices.

    Nothing hurts to try.

    Goodluck.

    Saturday, May 26, 2012 6:59 PM
  • HI  there

    i have this problem to
    but it only happens when i play have played minecraft for a few days
    and only on my pc and not on the rest of the pc in here 
    also i like to know if this is a problem on the side of the computer or the side of the router  

    P.S. i am using windows 8



    • Edited by stider Saturday, April 06, 2013 6:19 PM
    Saturday, April 06, 2013 6:13 PM
  • I hope this helps you.  I am an electronics technician by trade and have a degree in that, and a minor in computers.  I have been using computers since Radio Shacks Tandy duel floppy dive was popular.  99.9% of the time DNS problems of any kind is bad hard ware.  Its one or two of three things. A bad router, a bad modem, or the cable going to the modem has noise on it (poorly grounded or shielded) .  Just recently Comcast became available in my area at 30 Mbps. They came out and installed the system. No sooner had their tail lights gone around the corner and my internet connection went down with the error no DNS Server 1014.  I called tech support and they told me just to unplug the router and modem and let them re sync.  This got old when I had to do it about 3 times a day.  Then they tried to tell me it was my router that was bad. I had 2 spares of different brands.  I used both with the same result.  After 4 days of this they came back to the house with a new modem, (another Cisco), they installed the  new one with the same result.  At that time the tech informed me that they had gotten a bad batch of Cisco modems and had been having a lot of trouble with this and installed a Motorola. That seemed to fix the problem but not quite. I ended up making them come out again and supervised them while I had them replace all the cable from the street to my computer.  I noticed that there were 3 kinks in the old cable.  Kinks in coax cable will always cause a problems even intermittent problems. I also instructed them on how to properly ground and connections.  Now I have a down load speed of almost 48 Mbps, and an upstream of 5.  I have only one DNS problem in the last 45 days and that could be attributed to a severe electrical storm.  Last there is that .01% where the Device driver has some how gotten corrupted and needs to be reinstalled. Good luck I am sure you will find a fix to your problem in my explanation  

     

      
    Saturday, July 06, 2013 2:16 AM
  • what is your antivirus?
    Sunday, August 18, 2013 7:09 PM
  • I hope this helps you.  I am an electronics technician by trade and have a degree in that, and a minor in computers.  I have been using computers since Radio Shacks Tandy duel floppy dive was popular.  99.9% of the time DNS problems of any kind is bad hard ware.  Its one or two of three things. A bad router, a bad modem, or the cable going to the modem has noise on it (poorly grounded or shielded) .

     

      

    The first computer I learned on was a Trash 80, which I'm sure you're familiar with :)

    I have also been experiencing the DNS problems.  I recently built a new PC that has Windows 7 so I thought maybe it was a Windows problem, or possibly the built-in NIC on the motherboard.  I have DSL.  Nothing I did would fix the issue.  Last night I changed modems and so far, things have bee good.  I really hope this fixes the problem.  If not, do you think putting a separate ethernet card in and using that instead of the built-in NIC would help?

    Tuesday, August 20, 2013 6:17 PM
  • what fixed your 1 computer?

    Thanks.

    Saturday, September 07, 2013 1:33 AM
  • This an easy one and will stop DNS Server 1014 errors! run command prompt as administrator type "ipconfig /flushdns" without the quotes hit enter, reboot.

    Saturday, September 07, 2013 9:46 AM