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Problem on installing windows 7 updates - PC hung-up on 17 of 35 for over an hour!

    Question

  • My wife's HP mini laptop has windows 7.  During a reboot it started to update. It has been hung up on installing 17 of 35 for well over an hour. The PC states not to unplug or power off.  Any suggestions?  Thank you!
    Sunday, August 07, 2011 4:24 PM

Answers

  • Hi,

    Please try to use System Restore to return a working state first, then try to install these updates manually.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, August 10, 2011 9:22 AM
    Moderator
  • Make sure media device types (USB Flash Drives, External Drives) are removed after the updates have been run. If not, the OS will attempt to try and find a proper driver to match the device plugged in, hence causing the OS to hang. 

     

    I have also seen it where "special" usb mouse/keyboard could cause the same failure. Keyboards that have USB connections or media card readers built-in can cause the same effect. 


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, August 10, 2011 8:00 PM

All replies

  • Hi Marathon,

     

    Seems  wrong patch is installing on that box... try to hard reboot the workstation.... even after that will do the same .... next time logon to safe mode and  go to C:\Windows\SoftwareDistribution clear all file... then log on to normal mode ... 

     

    Note: it might  crash some time .... backup your data.

    Thanks 

    Wednesday, August 10, 2011 5:23 AM
  • Hi,

    Please try to use System Restore to return a working state first, then try to install these updates manually.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, August 10, 2011 9:22 AM
    Moderator
  • Make sure media device types (USB Flash Drives, External Drives) are removed after the updates have been run. If not, the OS will attempt to try and find a proper driver to match the device plugged in, hence causing the OS to hang. 

     

    I have also seen it where "special" usb mouse/keyboard could cause the same failure. Keyboards that have USB connections or media card readers built-in can cause the same effect. 


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, August 10, 2011 8:00 PM
  • If it's a .NET update, that could be a normal precompiling of assemblies by mscorsvw.exe.

     

    Wednesday, August 10, 2011 8:34 PM