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windows 7 Explorer.EXE crashes when I cut file then paste file.

    Question

  • Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
    Exception code: 0xc00000fd

    Occasionally, but it is very frequently happens.

    Thursday, June 24, 2010 4:17 AM

Answers

  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView.  

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Arthur Xie - MSFT
    Thursday, June 24, 2010 9:19 AM

All replies

  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView.  

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Arthur Xie - MSFT
    Thursday, June 24, 2010 9:19 AM
  • Looks like explorer.exe is crashing due to a stack overflow.

    Often, instabilities in Windows Explorer are attributable to faulty shell extensions and addons. 

    Consider using Sysinternals Autoruns or ShellExView. Disable non-Microsoft shell extensions and add-ons, and check the behavior.  If it is gone, re-enable the disabled extensions/add-ons, one at a time, and see if you can identify which may be responsible.

    Try a clean boot, or boot into safe mode.  Does the behavior persist?

    If you continue to experience the behavior, consider creating the following registry key hierarchy in the registry:

    HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe\
    In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the data for the value to%systemdrive%\localdumps.  Ensure the %systemdrive%\localdumps folder exists, and then cause the crash to happen.  There should be a dump file in %systemdrive%\localdumps. Upload the dump file to your SkyDrive and provide a link.

    (%systemdrive% is an environment variable representing the system drive, usually C:.)

    • Proposed as answer by No.Compromise Friday, July 02, 2010 10:31 AM
    Thursday, June 24, 2010 9:30 PM
  • Thank you for your reply.

    I use ShellExView. There are many extension type: Browser Helper Object, Context Menu, Drop Handler. It is too many to disable, which type should disable priority for save time?

    BTW, most of these extensions are Microsoft Window or Microsoft Office ...

    Wednesday, June 30, 2010 9:00 AM
  • Please turn off non-Microsoft plug-ins in any extension type.
    Arthur Xie - MSFT
    Wednesday, June 30, 2010 9:24 AM
  • As Arthur Xie indicated, please disable non-Microsoft components.  Do note that ShellExView will not prevent all third-party code from running, so it is still possible that after the ShellExView exercise, the problem will be present.  There are other steps that can then be taken to flesh out the third-party modules and get some idea about what's going on.  
    Wednesday, June 30, 2010 10:28 AM
  • As Arthur Xie indicated, please disable non-Microsoft components.  Do note that ShellExView will not prevent all third-party code from running, so it is still possible that after the ShellExView exercise, the problem will be present.  There are other steps that can then be taken to flesh out the third-party modules and get some idea about what's going on.  

    Amazing!  So many posts ask for he return of discontinued features, to which MS responds, it's discontinued in W7, there is a 3rd Party App that does that now .. use it (with caveats, of course).

    Then when something goes wrong, they say to disable or uninstall these add-ons, which will put the user back where he/she was, with a reduced feature-set.

    Which one is it?  Use the 3rd Party Apps, or not?

    The OP notes that cut & paste isn't working right.  Maybe MS is just practicing dev-work for Windows Phone 7?  (LOL)  Next to kill in Win 8 --- MULTITASKING!  Yeah, THAT'll simplify things!

    Sorry, this is a facetious post, I know.  Please take it with a grain of salt, and the humor that was intended.


    Window 7 Home Premium Retail - 64-bit version --- Dual Booting With --- Windows XP Professional - 32-bit version =========================================================== PC: Custom-built, SuperMicro MB - Dual Nocona Processors - 800 MHz FSB - 6GB DDR2 RAM - Approximately 5TB of internal storage on six assorted (Seagate and WD) drives using 3ware RAID Solution - ATI FireGL 7100 Video Card
    Wednesday, June 30, 2010 8:54 PM