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HP Pavilion dv5120us laptop audio drivers and controller missing

    Question

  • Windows 8 is not recognizing anything to do with the altec lansing sound card, and the Windows 7 drivers are not working backward compatible-like.

    According to the device manager, it says that the "multimedia audio controller" is not installed/ missing/ MIA basically. Quick test: the sound card is present, and to the best of my knowledge, works. (it works in XP HE and Pro).

    Two other areas are the "mass storage drivers", and PCI modem. These do not concern me as much as the multimedia audio controller, since I cannot check out all the neat Windows 8 streaming media features with this not working.

    Anyone have any ideas where to get the drivers for this? HP website only supports XP, Vista, and 7 in 32-bit. Altec Lansing website drivers are a no-go too. I tried the Conexant drivers, but get a driver install failure everytime. Even tried Generic Audio controller driver, no good either.

    Wednesday, March 28, 2012 9:16 PM

All replies

  • Follow steps on Troubleshoot Compatibility Issues in Windows 8 Consumer Preview and if that didn't solve your issue , then please post it in HP forum or contact their customer service and report it. Windows 8 is beta and not supported, but report this issue to manufacturer will result compatibility issue to be update in future and also this forum is being monitor with Windows Product team and they will consider compatibility issues.
    Thursday, March 29, 2012 12:23 PM
  • Find the audio chip make and model for your Altec Lancing card, and download and install from either HP or better yet, the chip\card manufacturer. You could also probably use the original installation or driver CD.

    Be sure to set the compatibility of SETUP to Win 7 or sooner. XP SP3 sometimes is a safe bet.

    Uninstall the chip\card first with Device Manager. Right click and select uninstall. Then reinstall the software.

    If you get an Error about the OS, either on your Installation CD or Downloaded installer, Open the installer and set the Compatibility of SETUP, and if that doesn't work, ALL APPLICATIONS in the folder to Win 7 or sooner.

    You may have to EXTRACT the installer with a program like WinRar, WinZip, 7Zip, or similar, to get to SETUP.

    Thursday, April 19, 2012 1:42 PM
  • I have reviewed the specifications for the notbook. HP supported this product (dv5120us) to Windows Vista.

    It appears that they used a Conexant driver package. You could try the Vista version in compatibility mode.

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=1841871#N196

    Conexant does not provide drivers for the audio device. http://www.conexant.com/support/

    Well, here's another driver from the Microsoft update catalog that you try for the AC-Link audio- it's worth a try

    http://catalog.update.microsoft.com/v7/site/ScopedViewInline.aspx?updateid=6e05a574-8ab9-4f57-b93f-5f79fcfadcd0

    Also, stay with a 32-bit architecture for better compatibility.

    Finally, if you would post the vendor and device id from the properties\Details tab in device manager, a driver may found that way.


    • Edited by Nano Warp Thursday, April 26, 2012 1:00 PM added a link
    Thursday, April 26, 2012 12:54 PM
  • There is in fact a solution to your audio driver problem.

    You need to follow this link and the instructions ManikModder uses:

    http://www.64bitdrivers.com/driver.php?id=1375

    I HAD TO ALSO EDIT THE .inf FILE AS WELL, NOT JUST THE cp6308Ba.ini FILE IN ORDER FOR THE SETUP64.EXE TO WORK. Good luck.

    jon@jonbianco.com

    Friday, July 20, 2012 7:06 PM