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PC Running Win 7 Randomly Restarts Itself

    Question

  • Hello,

    In the past week I've been plagued by random BSODs and my system randomly restarting itself. I've built this computer myself months ago, and everything was running smoothly until about last week.

    I have not added any new hardware to my system, and even went as far as formatting everything and re installing and updating my drivers to the latest versions. Yet despite all that, the random restarts and freezes do not stop.

    My specs:

    Intel i7 2600k 3.4 ghz

    8.00 GB Dual-Channel DDR3 @ 686MHz (7-7-7-21)

    ASUSTeK COMPUTER INC. P8P67 DELUXE (LGA1155)

    G215HV (1920x1080@60Hz)
    1024MB GeForce GTX 460 (EVGA) 37 °C
    1024MB GeForce GTX 460 (EVGA) 42 °C
    ForceWare version 295.73
    SLI Enabled

    488GB Western Digital WDC WD5002AALX-00J37A0 (SATA)

    DTSOFT Virtual CdRom Device
    HL-DT-ST DVDRAM GH24NS70

    I've ran the Windows debugger tool on the .dmp file and got this:

    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800cf604e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880100ccaa4, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.


    Debugging Details:
    ------------------




    FAULTING_IP: 
    nvlddmkm+ca1aa4
    fffff880`100ccaa4 4883ec28        sub     rsp,28h


    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT


    CUSTOMER_CRASH_COUNT:  1


    BUGCHECK_STR:  0x116


    PROCESS_NAME:  System


    CURRENT_IRQL:  0


    STACK_TEXT:  
    fffff880`04624a48 fffff880`086f7000 : 00000000`00000116 fffffa80`0cf604e0 fffff880`100ccaa4 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`04624a50 fffff880`086ca867 : fffff880`100ccaa4 fffffa80`0c5d4000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`04624a90 fffff880`086f6e0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0cf604e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`04624b40 fffff880`087c5ec1 : fffffa80`0cccf010 00000000`00000080 00000000`00000000 fffffa80`0c4fd010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`04624bc0 fffff800`0392bfee : 00000000`057ad4d3 fffffa80`0c600770 fffffa80`06c8d890 fffffa80`0c600770 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`04624c00 fffff800`036825e6 : fffff800`03806e80 fffffa80`0c600770 fffff800`03814cc0 00000000`00000246 : nt!PspSystemThreadStartup+0x5a
    fffff880`04624c40 00000000`00000000 : fffff880`04625000 fffff880`0461f000 fffff880`046244f0 00000000`00000000 : nt!KxStartSystemThread+0x16




    STACK_COMMAND:  .bugcheck ; kb


    FOLLOWUP_IP: 
    nvlddmkm+ca1aa4
    fffff880`100ccaa4 4883ec28        sub     rsp,28h


    SYMBOL_NAME:  nvlddmkm+ca1aa4


    FOLLOWUP_NAME:  MachineOwner


    MODULE_NAME: nvlddmkm


    IMAGE_NAME:  nvlddmkm.sys


    DEBUG_FLR_IMAGE_TIMESTAMP:  4f347ad2


    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys


    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys


    Followup: MachineOwner
    ---------


    7: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f42b000 fffff880`10149000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Feb 09 21:02:58 2012 (4F347AD2)
        CheckSum:         00D075A7
        ImageSize:        00D1E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    So the problem seems to be in my graphics card, I think. But how do I fix this?


    • Edited by Zammyk Sunday, February 26, 2012 8:43 PM
    Sunday, February 26, 2012 8:43 PM

All replies

  • could be the PSU is starting to crap out

    try using 1 card and see how that works, then try the other

    see my gaming site white papers too

    while your at it, upload and dmp files to skydrive.live.com


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Using only one GPU might be an issue because they're in one card. I tried disabling SLi but this issue still occured. Is there any way of testing my PSU aside from having to buy a new one and replace it?

    Monday, February 27, 2012 4:36 AM
  • I notice you are running the very latest Nvidia drivers.  Most times thats a good thing, all too often a new release ends up breaking something that WAS working.

    Before I took even one more step in troubleshooting, I'd remove all vestiges of the new driver package and reinstall the one that used to work and give that a try.

    DAS

    Monday, February 27, 2012 12:38 PM
  • I notice you are running the very latest Nvidia drivers.  Most times thats a good thing, all too often a new release ends up breaking something that WAS working.

    Before I took even one more step in troubleshooting, I'd remove all vestiges of the new driver package and reinstall the one that used to work and give that a try.

    DAS

    Unfortunately that didn't work. I'm currently using version 275.33 which was stable before this issue occurred.

    If this is really the PSU, shouldn't the error mention something about it? Or does it hide behind my GPU?

    Tuesday, February 28, 2012 12:50 AM
  • TDR errors are very general and not very helpful

    try 1 card as I suggested one at a time


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    The cards that I'm running are in one piece. The only way to run one of them is to disable SLi, which I already did. Unfortunately this didn't resolve the problem.

    I'll probably buy a cheap graphics card and use that to determine if it really is my current card or the PSU. If anyone could suggest anything else that might work and cost less, I'm all ears.

    Tuesday, February 28, 2012 11:49 PM
  • that is the SLI bridge that holds the cards together


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    http://hexus.net/tech/news/graphics/29516-evga-lifts-lid-dual-gpu-geforce-gtx-460-2win/

    This is an image of my card.

    Wednesday, February 29, 2012 10:54 PM