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error code 0X80070005

    Question

  • I have a customer that I just built a system for and I installed Windows 7 Pro 64. He had a problem on the system so I went to run system restore back to another day and it went through the canges and had me rebbot . When the system came back up it gave me a message" restored failed error 0X80070005. I need to know what caused the problem and how to correct it.

    Thanks

    Eric

    Friday, March 12, 2010 2:40 PM

Answers

All replies

  • 0X80070005 means "access denied". Try running System Restore from Safe mode. To boot the computer in Safe Mode, press F8 before the Windows 7 startup animation begins, and select "Safe Mode" from the menu.
    Microsoft MVP Windows Desktop Experience
    Saturday, March 13, 2010 10:45 PM
  • Hi,

     

    You may also try to perform the System Restore in System Recovery Options.

     

    Regards,


    Arthur Li - MSFT
    Monday, March 15, 2010 2:54 AM
  • I tried to run restore in safe mode with the same error. I am supprised this has happened on a new system just installed. Do you have any idea as to what might be causing this problem. It seems to be a general error with XP, Vista and now Windows 7.

    Thanks

    Eric
    Monday, March 15, 2010 6:43 AM
  • Hi Eric,

     

    I would like to confirm does System Restore in System Recovery Options work?

     

    Regards,


    Arthur Li - MSFT
    Tuesday, March 16, 2010 7:51 AM
  • One more thing is there for the shared folder click->properties->security-> search for user called <systemname>\guest give full access for this user read,write etc for the shared folder .Then try to access the folder from other system ,
    Friday, March 19, 2010 7:44 AM
  • I wouldn't try it myself, as a home user. The only options you have to get to System Recovery Options are 1) to use a Windows 7 installation disc, which you are supposed to have created yourself when you got your new system, or 2) use a system repair disc, whatever that is, which you also had previously created. I am not interested in "repairing" my system. It's not broken. Sometimes it just bogs down.

    On my old machine, a Dell Dimension running Windows XP, I was able to readily do a System Restore in minutes to remove spyware or pop-ups or even an actual virus program: disconnecting from the internet and then returning my computer to the same shape it was in a couple days earlier, before any symptoms of the bug had developed. I never even needed a commercial anti-virus program, in five years. The Microsoft protection was enough--helped out now and again with a System Restore that dumped whatever bug I had picked up on the net.

    I don't want System RECOVERY, which is for a failing computer in need of serious software repair. I want System RESTORE. If it's not working from the System Tools menu in the Start-Up menu list, why would getting to it by way of major surgery make it work any more successfully?

    Now, with a brand new HP running Windows 7, I can never complete a System Restore and I always get the dreaded 0x80070005 message. There is also a suggestion, in the error message, that my anti-viral program might be blocking the System Restore process. So I've shut down the real-time protection of my Microsoft Security Essentials program, and still no luck with System Restore. Same dreaded error message. 

    Those System Recovery Options are too drastic for me, it says I can lose files and all the programs I've installed since I got my machine. I wouldn't touch them. I sure do miss my old System Restore capability. It was like blowing out some water-contaminated gasoline and filling up with high octane. Back up to full speed in minutes. Kept me happy for years.

    • Proposed as answer by johnbleroy Wednesday, March 24, 2010 3:07 AM
    • Edited by johnbleroy Wednesday, March 24, 2010 3:08 AM sorry, meant to propose my follow up as an answer
    Wednesday, March 24, 2010 2:22 AM
  • Ha! Problem solved. On my machine at least. My new computer came with a free 60 days of Norton anti-virus. It ran out a few weeks ago, but I’ve been annoyed by continual little pop-up reminders that I need their protection. So I decided to root out the Norton program and drive a stake through its heart. I went to Norton Uninstall on my Start Menu, selected the more drastic of the two types of Uninstall I was offered. After uninstalling it, I restarted the computer as directed. Once it was back on, I attempted a System Restore and got the magic words SYSTEM RESTORE COMPLETED SUCCESSFULLY for the first time in two months. NO ERROR CODE! It was the residual Norton program that prevented my previous attempts to use System Restore. So take a look around and see if Norton or McAfee or some other security company still has its fingers on your hard drive, even though you think they‘re turned off or expired. My thanks to persons who were airing complaints about Norton being incompatible with Windows processes.
    • Proposed as answer by johnbleroy Wednesday, March 24, 2010 3:09 AM
    Wednesday, March 24, 2010 3:09 AM