none
Windows 7 Backup was not successful - error 0x80070002

    Question

  • When I run Windows 7 Backup, I receive this error:

    The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    But I cannot find anywhere which file is it having trouble finding.

    Please advise.

    Friday, April 22, 2011 1:56 AM

All replies

  • Hi,

    Be sure you can copy to and from the backup drive.

    Please double and triple check the information in 979281 as it is very easy to miss something.

    Error code 0x8100002F and or error code 0x80070002 when you back up files in
    Windows 7
    http://support.microsoft.com/kb/979281

    Ensure the drive is fully accessible by copying files to and from it manually.

    -----------------

    See if this applies.

    You encounter problems when you move data over USB from a Windows 7 or Windows Server
    2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM
    http://support.microsoft.com/kb/976972

    =====================================

    If possible make a Restore Point before doing this. If not, then for each key on LEFT in RegEdit
    highlight it and then click FILE above and EXPORT the key before changing it. If you make a
    mistake find the Key you changed and Right Click on it and MERGE and you will be right back
    where you were. (These keys are not critical so you can do that, in other circumstances a
    change to the Registry in other areas is not so easy to reverse.)

    How to Create a System Restore Point in Windows 7
    http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

    How to Do a System Restore in Windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    This problem is usually due to one or more profiles under :

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList with missing ProfileImagePath. 

    To check whether you have missing profiles:

    1. Open regedit, navigate to the above registry key.

    (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList).

    Expand the list

    2. Click on each of the profiles listed. The first 3 profiles should have ProfileImagePath value of

    %SystemRoot%\System32\Config\SystemProfile,

    %SystemRoot%\ServiceProfiles\LocalService, and

    %SystemRoot%\ServiceProfiles\NetworkService

    respectively.

    3. Starting from the 4th profile, the ProfileImagePath should contain path to the user profiles
    on your machine, such as C:\users\ShouldBe

    4. If one or more of the profile has no profile image, then you have missing profiles.

    To work around this, delete the profile in question (Caution: The registry contains critical settings
    that are necessary for your system to function properly. Take extra caution while making changes)

    1. First, export the ProfileList key for safekeeping. (Right click on the key, choose “Export”, and
    save it to the desktop.)

    2. Right click on the profile in question, choose delete.

    3. Try backup again.

    ==================================

    Sometimes creating a new ADMIN profile will solve the issue (after trying the above).

    If the new ADMIN profile worked then the profile you were using is corrupt.

    If you can't use your old account you can still use an Admin to migrate to a new one (remember
    to always leave an Admin Account that is unused except to test and fix).

    Fix a corrupted user profile
    http://windowshelp.microsoft.com/Windows/en-AU/help/769495bf-035c-4764-a538-c9b05c22001e1033.mspx

    ==================================

    If needed (and only after trying all the above since if any of those exist this will not work) try a
    Repair Installation which allows you to keep the existing programs and data though redundant
    backups are always a good idea.

    How to Do a Repair Install to Fix Windows 7
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 22, 2011 3:10 AM
  • Thank you, but this has not solved the problem.
    Any other ideas?
    Saturday, April 23, 2011 11:02 PM
  • Hi,


    Did you use all of those methods? If so there should be some feedback you can provide.

    Please start at the top and work down.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Saturday, April 23, 2011 11:07 PM
  • Hi,

     

    Addition to Rob, System File Checker and check disk are also helpful.

     

    To run check disk, click Start -> type CMD in the search box -> right click CMD and run as administrator to open an elevated command windows. Then type the following command:

     

    Chkdsk /f /r

     

    System File Checker

    http://support.microsoft.com/kb/929833

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 25, 2011 9:00 AM
  • I am not sure what you are asking for.
    Creating a restore point works fine without errors - no other feedback, and the link you provided is for scenarios that do not apply (my error message does not show the file that is the issue and I am not using USB).

     

    Please advise how to determine the file(s) that is causing the problem?

    Tuesday, April 26, 2011 9:38 PM
  • thanks, but this did not help - no errors with chkdsk or system file checker.

     

    Any other ideas?

    Tuesday, April 26, 2011 9:39 PM
  • Hi,

    Did you use ALL of the methods in my troubleshooter? If not please do so as those almost
    always solve this issue. Start at the top and work down.

    If needed try a new ADMIN Account and even the Repair Installation (this does not wipe the
    programs and data if done as indicated in that link).


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, April 26, 2011 10:02 PM
  • Rob, thanks. I have tried all your suggestions, except the repair install (which I cannot do for a number of reasons).

    Where can I find out more about "The system cannot find the file specified. (0x80070002)." or how to fix the problem?

    Thursday, April 28, 2011 1:53 AM
  • Hi,

    Why can't you do a repair installation? If it is due to not have backups there are
    3rd party utilities that can do that. And you can copy important data to other drives
    such as USB.

    Have you specified the proper drive in the backup?

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 29, 2011 5:03 AM
  •  This problem is due to one or more profiles under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows

     NT\CurrentVersion\ProfileList with missing ProfileImagePath.

    To check whether you have missing profiles:

    1.       Open regedit, navigate to the above registry key. (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList). Expand the list.

     

    2.       Click on each of the profiles listed. The first 3 profiles should have ProfileImagePath value of

     

    %SystemRoot%\System32\Config\SystemProfile,

    %SystemRoot%\ServiceProfiles\LocalService, and

    %SystemRoot%\ServiceProfiles\NetworkService

     

    respectively.

     

    3.       Starting from the 4th profile, the ProfileImagePath should contain path to the user profiles on your machine, such as C:\users\Christine

     

    4.       If one or more of the profile has no profile image, then you have missing profiles.

    To work around this, delete the profile in question (Caution: The registry contains critical settings that are necessary for your system to function properly. Take extra caution while making changes)

     

    1.       First, export the ProfileList key for safekeeping. (Right click on the key, choose “Export”, and save it to the desktop.)

    2.       Right click on the profile in question, choose delete.

    3.       Try backup again.

     

    Note: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

     

    Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.

    You can also refer the below mentioned links.

    http://blogs.technet.com/filecab/archive/2008/03/12/common-causes-and-solutions-to-backup-system-restore-and-complete-pc-backup-problems-updated.aspx
    Windows 7
    Friday, April 29, 2011 7:50 AM
  • Deitzzz,

    The registry was fine - no issues.

     

    Any other suggestions?

    Tuesday, May 03, 2011 8:15 PM
  • Hi,

    The methods I posted above almost always correct this issue and you just have not provided
    any real feedback except to say you can't do a Repair Installation with no explanation. We
    need help to help you.

    Please try ALL the methods in the troubleshooter I posted. What happens?

    Did you try making a new ADMIN profile and using it? Did you try migrating to a new profile?
    Did you try a Repair Installation and if not why not?


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, May 03, 2011 9:22 PM
  • I am having similar issues, however the error is ONLY for the files i changed the location on, for e.g if you right click properties on your My Pictures folder there is a Location tab. I changed it to my mapped M:\ Drive, is it not possible to backup files on a remote system? I am using a Netgear ReadyNAS 6000. Thank for the help. Back up Log is below...

    Windows Backup skipped M:\Users\EndZz\Documents because it cannot be found on drive M:\.
    Backup encountered a problem while backing up file C:\Windows\system32\config\systemprofile\LMR-Folder. Error:(The system cannot find the file specified. (0x80070002))
    Windows Backup skipped M:\Users\EndZz\Pictures because it cannot be found on drive M:\.
    Windows Backup skipped M:\Users\EndZz\Favorites because it cannot be found on drive M:\.
    Windows Backup skipped M:\Users\EndZz\Saved Games because it cannot be found on drive M:\.
    Windows Backup skipped M:\Users\EndZz\Searches because it cannot be found on drive M:\.

    Thursday, May 12, 2011 8:41 AM
  • Hi Destrega EndZz,

    Correct, your version of Windows will not backup across a network. To use Backup on a
    network you need Professiona, Ultimate, or Enterprise. So you will need to use a 3rd
    party program or switch Windows versions.

    Replicator - free - excellent backup tool for Data
    http://www.karenware.com/powertools/ptreplicator.asp

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Thursday, May 12, 2011 4:10 PM
  • Hi,

    I know this is an old post, but this issue (and its lack of answers) has been bugging me for a while.

    MVPs, I tried all the suggested steps in the first reply. None of them worked. The last one I tried was to attempt a repair installation, which gave me error 0x80070490, and text saying that "Windows Setup cannot find a location to store temporary installation files. To intall Windows, make sure that a partition on your boot disk has at least 843 megabytes of free space."

    I run a dual-boot setup with Ubuntu, using GRUB2 as my bootloader. GRUB2 doesn't do drive mapping in the same way as GRUB used to:

    map (hd0) (hd1)
    map (hd1) (hd0)

    and yet nor does it use the new version of the command:

    drivemap -s hd0 hd1

    it seems to let Windows (versions from Vista and newer at least) figure it out for itself. This clearly works fine for everything day-to-day, except that it causes the Windows 7 installer to fatally crash. It seems that, at a core level, Windows still recognises that it's not running from the boot disk, and it can't always handle this.

    I got around this issue by modifying the GRUB2 menu configuration such that it always runs the "drivemap" command, regardless of the version of Windows detected. The file /etc/grub.d/30_os-prober on my Ubuntu drive contains a command "drivemap -s (hd0) \${root}" which is only inserted when a version of Windows other than Vista, 7 or Server 2008 is found. With the appropriate copying and pasting you can make this command run for all versions. Don't forget to run "sudo update-grub" after you've saved the file. Google (or Bing) for "grub2 drivemap" for some more info.

    So this solved my Windows 7 installer problem. But that turned out to be unnecessary, because:

    IT ALSO FIXED THE PROBLEM WITH WINDOWS BACKUP.

    (sorry for shouting, but that's kind of the main point)

    For some reason, creating a shadow copy (the first step taken by Windows Backup) also seems to require Windows to be on the first hard drive on the computer. Using the old-school method of using GRUB to "fool" Windows into thinking it was, seemed to work a treat. I'm 60% through my first backup in 1.5 years as I type this.

    Original poster, and others, if you're running a dual-boot setup with Linux or something I strongly recommend you check and/or fix your bootloader configuration.

    And for anyone with a hand in Windows development: please try to make your hard drive access methods consistent.

    • Edited by Farge Wednesday, May 16, 2012 3:16 PM
    Wednesday, May 16, 2012 3:13 PM
  • I have the same problem.  It just started last week. 

    When I run Windows 7 Backup, I receive this error:

    The backup was not successful. The error is: The system cannot find the file specified. (0x80070002). 

    I managed to find the error log and got this message :  Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\Podcasts. Error:(The system cannot find the file specified. (0x80070002))

    I checked this on my computer and although C:\Windows\System32\config\systemprofile exists, there is no Podcasts.  The systemprofile folder contains 2 items : AppData folder and ntuser.dat file

    Does it make sense to add a new folder named Podcasts (which would be empty)? I did check the registry for missing profiles and it seems to be ok.  Can anyone advise me on this?  Thanks

    Wednesday, January 30, 2013 5:56 AM