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Windows 7 Hangs when i use USB modem[reliance netconnect plus]

    Question

  • hi 2 all,

    I am using reliance netconnect broadband plus .. its broadband device.. whenever i start internet from this device OS hangs.. wihtout any error .. i tried other service provider usb modem its same issue..

    Strangly this wasnt issue in vista.. :)

    Log Name:      Application
    Source:        RasClient
    Date:          11-11-2009 20:52:05
    Event ID:      20227
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Studio-Lappy
    Description:
    CoId={D270EA4F-8029-4D8C-A3E4-FC95553C2FB3}: The user Studio-Lappy\Studio dialed a connection named Reliance Netconnect - Broadband + which has failed. The error code returned on failure is 633.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="RasClient" />
        <EventID Qualifiers="0">20227</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-11T15:22:05.000000000Z" />
        <EventRecordID>520</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Studio-Lappy</Computer>
        <Security />
      </System>
      <EventData>
        <Data>{D270EA4F-8029-4D8C-A3E4-FC95553C2FB3}</Data>
        <Data>Studio-Lappy\Studio</Data>
        <Data>Reliance Netconnect - Broadband +</Data>
        <Data>633</Data>
      </EventData>
    </Event>

    plz help me in this
    Wednesday, November 18, 2009 3:44 PM

Answers

  • Hi,

    I found the error code 633 from the above Event log. Based on my research, error code 633 indicates that the modem is in use or the port isn't configured. To troubleshoot this kind of issue, I would like to propose the following suggestions:

    1. As it is a broadband connection, the broadband device that the network connection attempted to use may not be opened. Make sure that the required hardware, such as a cable modem, is functioning properly. For more information about required hardware, contact your broadband service provider and obtain the latest driver.

    2. In safe mode, remove all the modem drivers, then restart the computer and open Device Manager to scan for the new hardware.

    Best Regards
    Dale
    Friday, November 20, 2009 4:02 AM
  • Hi,

    I got the culprit for the above issue.. Windows 7 + AVG 9 Free Edition + My Broadband USB modem are not friendly 2 each other. It seams AVG 9 was blocking some ports.. even when i use Teamviever ... AVG was blocking that port.

    Current Solution:

    I uninstalled AVG 9.. running on windows defender .. everything works fine.. now me looking for other anti-virus pkg which will not behave like AVG 9..
    Wednesday, November 25, 2009 4:50 PM

All replies

  • Hi,

    I found the error code 633 from the above Event log. Based on my research, error code 633 indicates that the modem is in use or the port isn't configured. To troubleshoot this kind of issue, I would like to propose the following suggestions:

    1. As it is a broadband connection, the broadband device that the network connection attempted to use may not be opened. Make sure that the required hardware, such as a cable modem, is functioning properly. For more information about required hardware, contact your broadband service provider and obtain the latest driver.

    2. In safe mode, remove all the modem drivers, then restart the computer and open Device Manager to scan for the new hardware.

    Best Regards
    Dale
    Friday, November 20, 2009 4:02 AM
  • Hi,

    I got the culprit for the above issue.. Windows 7 + AVG 9 Free Edition + My Broadband USB modem are not friendly 2 each other. It seams AVG 9 was blocking some ports.. even when i use Teamviever ... AVG was blocking that port.

    Current Solution:

    I uninstalled AVG 9.. running on windows defender .. everything works fine.. now me looking for other anti-virus pkg which will not behave like AVG 9..
    Wednesday, November 25, 2009 4:50 PM
  • mate... i started having the same problem since avg 9 update. i use a 3 usb modem. I was in doubt but now after your confirmation i know its AVG9. i tried to use in different usb ports, sometimes it worked and sometimes it did not. the problem is also in vista. i have 2 pc's...7 and vista. its a hit and miss everytime i connect to internet...... BYE BYE AVG9.....HELLO Microsoft security essentials!!!!
    • Proposed as answer by drjamit Saturday, December 19, 2009 7:51 AM
    Saturday, November 28, 2009 5:19 AM
  • Thanks Dear.
    I will try this otherwise i was thinking too many things
    Seagate Hard disk failure, Cable issue, Overheating etc etc.
    Now i will try this.
    But by the way same windows 7 on my laptop with AVG 9 does not cause problem. Strange nah !
    Friday, December 18, 2009 3:37 PM
  • Fantastic.
    Its working
    Thank you so much for help. U really saved my day or two.
    Saturday, December 19, 2009 8:12 AM