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Brother Control Center 4 not loading

    Question

  • Hi,

    I've just recently purchased a Brother MFC-J6510DW inkjet printer and I'm struggling to get the Control Center to open once installed.

    I'm operating on Windows 7 64 Bit. Once the installation is finished, I can see the icons for Control Center 4 (CC4), yet when I try to open it, nothing happens! This is after attempting to run as administrator, updating the software from Brother (although I literally bought the printer this week so the CD should be up to date).

    The other thing is that my girlfriend, who is also operating Windows 7 64, has installed CC4 and it works fine. This makes me think there might be something up with my computer?

    If it helps:

    Samsung Series 7 Chronos, Intel Core i7 Processor, 8GB Memory

    Any help would be very much appreciated as I'm struggling to get much out of Brother!

    Cheers,

    Adam.

    Wednesday, February 15, 2012 5:22 PM

Answers

  • Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph

    Monday, February 20, 2012 4:59 PM
  • *.RRA Files are created by InstallShield.  These are files that are created in the Program Directory when the file that the
    installation is trying to replace is locked.  The file will be created with the first four letters of the real file name, followed by 4 random numbers and letters, followed by an extension of RRA.  For example, if TBMAIN.EXE is in use at the time of the installation, a file named TBMA9F0B.RRA may be created in the program directory (or some other combination of letters and numbers following the "TBMA" portion of the file name).  InstallShield will also place an entry in the Windows Registry to tell the computer to replace the locked file on the next reboot.  Once the file is replaced by the RRA file, the RRA file will be removed.

    The above was found on the internet.  I had never encountered a .rra file before.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, February 15, 2012 7:36 PM

All replies

  • Support for third party software, including hardware drivers, is provided by the publisher of the software.

    Suggest you contact Brother about your problem.  Technical Support is part of the warranty service.

    If you think there is something wrong with your Windows 7 OS, you need to provide detailed error codes.  A memory dump can be analysed for poosible clues.  Without detailed information it is impossible to tell you why third party software is not funtioning correctly!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, February 15, 2012 5:34 PM
  • Hey,

    Thanks for the reply. I've emailed Brother but am yet to receive a reply. Unfortunately, when I try to open the program, there is no error code - likewise during installation; everything looks to have worked fine until I actually try to run the program. In terms of detailed information, what would be required for someone to perhaps speculate toward or even answer my question?

    Cheers,

    Adam

    Wednesday, February 15, 2012 6:17 PM
  • Crystal balls are very good for clairvoyant use, but they seem to be out of order at the moment.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, February 15, 2012 6:45 PM
  • Ok...

    Anyway, if anyone can actually help, after another attempted reinstall, I am now receiving a file error which states:

    "The following error occured on the file 'C:\windows\SysWOW64\BroS482.rra'

    The system cannot find the file specified.

    (0x2)"

    Would this suggest a problem with my system or the software? It is also worth noting that this has not happened in previous installation attempts, so this might not necessarily be the issue, but if anyone knows anything about this particular type of error then it might lead to some kind of solution.

    Thanks.

    Wednesday, February 15, 2012 6:53 PM
  • *.RRA Files are created by InstallShield.  These are files that are created in the Program Directory when the file that the
    installation is trying to replace is locked.  The file will be created with the first four letters of the real file name, followed by 4 random numbers and letters, followed by an extension of RRA.  For example, if TBMAIN.EXE is in use at the time of the installation, a file named TBMA9F0B.RRA may be created in the program directory (or some other combination of letters and numbers following the "TBMA" portion of the file name).  InstallShield will also place an entry in the Windows Registry to tell the computer to replace the locked file on the next reboot.  Once the file is replaced by the RRA file, the RRA file will be removed.

    The above was found on the internet.  I had never encountered a .rra file before.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, February 15, 2012 7:36 PM
  • Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph

    Monday, February 20, 2012 4:59 PM
  • Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph


    I had the same problem with my new Brother MFC-J435W and a new Dell desktop with Windows 7.  The above solution described by Steph worked for me also.
    Tuesday, February 21, 2012 1:38 AM
  • looks like Dell is busted again for messing with users of 3rd party gear


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Tuesday, February 21, 2012 1:16 PM
  • I had the same non-service as you did, trying to use CC4 running on Win7 with my Brother DCP-7065DN. A lengthy conversation with customer service there ended on a bad note, with them claiming the problem was on my side -- which of course is true in a sense, but completely unhelpful! They had no suggestions on diagnostics or anything, they just threw up their hands.

    So, I installed iCopy, a free scanner-control program, and print to CutePDF Writer, a free print-to-PDF driver, and that all works fine.

    Printing, I'm glad to say, has never been an issue. Oddly, my wife's laptop, also Win7, never had an issue, CC4 works OK.

    • Proposed as answer by E. Velazquez Wednesday, September 04, 2013 12:09 AM
    Wednesday, March 21, 2012 11:01 PM
  • I do not use any of Brother's or HP's software for any of my printers/scanners etc.

    I use the Windows driver to render the page from Acrobat or whatever program I am using.


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Thursday, March 22, 2012 2:03 AM
  • Excellent post Barney886

    DELL IS JUNK !!!


    www.supertechteam.com

    Thursday, May 10, 2012 9:14 PM
  • I encountered this (or a similar problem) just today.  I installed the Brother ImageCenter ADS2000 on an old Del XP machine at work yesterday and all was well.  This morning I tried to run the Control Center, and nothing would happen--no error, nothing.  I uninstalled, reinstalled, stood on one leg, etc, but kept having the same issue.  Finally, it occurred to me that the program was behaving as if it were already running, so I checked the Task Manager > Processes tab and indeed found the Control Center process running.  I cancelled this process, then tried to run the Control Center again, and it started right up.  This is obviously not the same issue that everyone is having, but definitely worth a try if you encounter this issue.

    • Proposed as answer by ssdavis75 Thursday, November 01, 2012 3:47 PM
    Thursday, November 01, 2012 3:47 PM
  • Thanks Steph....this worked for me too. One more reason for Dell to disappointing me one more time.
    Saturday, July 13, 2013 6:43 AM
  • Thanks Steph....this worked for me too. One more reason for Dell to disappointing me one more time.

    I can say I have seen thousands of Dell users who are as frustrated as you are. The problem is that a lot of bundled software is not exactly the best choice out there.

    Basic drivers for HP and Brother are on Windows update.

    I have accumulated a lot of old disks and some of them go back to the Windows 98 period.

    My ancient HP Deskjet 648C still works after more than 10 years, but I have more modern printers which print faster and better. The 648C even works with DOS. And it works with 7 too.

    My HP D-7160 works OK too, its a photo printer.

    My Brother MFC-5440CN is also recognized by Windows. I have that connected via USB but it has Ethernet capacity too.

    I have a old license for PhotoShop Essentials so I use that to prep pics for printing when needed.

    Live Essentials is another choice that works well




    Corsair Carbide 300R with window & Corsair TX850V2 70A@12V

    Asus M5A99FX PRO R2.0 CFX/SLI & AMD Phenom II 965 C3 Black Edition @ 4.0 GHz & G.SKILL RipjawsX DDR3-2133 8 GB 

    GTX 260 SLI 216 core (GT200 Tesla) & Asus PA238QR IPS LED HDMI DP 1080p

    ST2000DM001 & Windows 7 x64 Enterprise

    Microsoft Wireless Desktop 2000 & Wacom Bamboo CHT470M

    Place your rig specifics into your signature like I have, makes it 100x easier to understand!


    Hardcore Games, Legendary is the Only Way to Play

    Saturday, July 13, 2013 1:50 PM
  • Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph


    Same problem for me and this solution is the best i have find..
    Friday, August 30, 2013 12:44 PM
  • I am using a custom-built 64-bit PC (not Dell, not HP) running Windows 7 Pro.  Was having the same trouble with Brother Control Center 4 not launching.  It ran fine for two weeks and then would not launch.  No error message.  I uninstalled, re-installed, ran the Fix and nothing worked.  I found a post elsewhere and this was the solution for my machine.  

    Type "services.msc" in Start > Run.  Find the Print Spooler and make sure Startup Type is set to Automatic.  Stop the Print Spooler Service.  Wait a couple seconds.  Start the Service.  Control Center popped up and is working fine. 

    Monday, October 14, 2013 9:20 PM
  • I once again recommend not using the provided printer utilities, they seem to have a lot compatibility issues mainly as they cannot afford extreme testing.


    Corsair Carbide 300R with window
    Corsair TX850V2 12V1 70A
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 660 Ti FTW Signature
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 x64 Professional
    LG WH14NS40 14X Blu-Ray Writer BDXL 128GB
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M

    Monday, October 14, 2013 9:40 PM
  • I just purchased & installed a new Brother MFC-7360N laser printer on a Dell XPS8700 & had the same problem with ControlCenter4 not working.  I'm running Windows 8.1.  I called Brother & wasted over 45 minutes on hold before getting a Brother Tech Support Rep.  His answer was to uninstall the printer & load the 'Full Drivers & Software Package' from the Brother Solution Center.  I tried this & it didn't work - CC4 would still not open.  His suggestion then was to call DELL & that made no sense to me.  I finally stumbled upon this answer & "IT WORKED".  Now CC4 opens flawlessly.  THANK YOU SO MUCH!
    Thursday, March 06, 2014 7:19 PM
  • I just purchased & installed a new Brother MFC-7360N laser printer on a Dell XPS8700 & had the same problem with ControlCenter4 not working.  I'm running Windows 8.1.  I called Brother & wasted over 45 minutes on hold before getting a Brother Tech Support Rep.  His answer was to uninstall the printer & load the 'Full Drivers & Software Package' from the Brother Solution Center.  I tried this & it didn't work - CC4 would still not open.  His suggestion then was to call DELL & that made no sense to me.  I finally stumbled upon this answer & "IT WORKED".  Now CC4 opens flawlessly.  THANK YOU SO MUCH!

    check with brother to see if they have any updates

    many of these packages are poorly developed which is hard for end users to figure out


    Corsair Carbide 300R with window
    Corsair TX850V2 70A@12V
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M
    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Thursday, March 06, 2014 7:49 PM
  • Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph

    I'm running 8.1 on an Acer Aspire V5. Removing the twain_32 file under dell under windows under c: worked for me as well. How is Dell screwing up my Acer?!?!?!?!?!?
    Thursday, March 20, 2014 1:59 PM
  • Thanks for the tip Steph.

    I connected a new Brother MFC-875DW to my new Dell XPS 8700 , Windows 8.1 64 bit and have been working for days to install the Brother software "MFL Pro-suite" without success. Got an error code "ISO26-MoveFileData-1" during installation.  So I followed your tip and I found the Dell file in C:/windows/twain_32 folder. I had tried to connect my old Dell 922 AIO and the drivers were still there. Deleted the file and finally got the Brother software installed using the installation CD and working.

    Dave


    • Edited by Gaspesiaboy Tuesday, April 08, 2014 2:08 PM
    Saturday, April 05, 2014 8:48 PM