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Windows 7 Home Premium: "Windows is not genuine" even with my activation codes

    Question

  • Background:

    - Built this machine over a year ago

    - Initially installed Vista 32 (have the Microsoft box and product key)

    - Ordered Windows 7 64 bit Home Premium from OnlineDigitalItems for digital download on 5/7/2011 (still have email confirmation and product keys)

    - Worked with Microsoft support to complete activation (issue with Vista 32 -> Win7 64 upgrade)

    - Has been running over a year without issue, until today when I get the above message

    What I have done:

    1) Attempted microsfot site validation process, failed

    2)  Reactivated the licenses vis cmd prompt 'slmgr /rilc', no issues

    3) Checked Control Panel -> System, still indicates 'You must activate Windows'

    4) Attempted to reenter product key on that screen and reattempt #1, still failed

    5) Attempted 'automated phone system' to activate, indicated it could not activate

    6) In the support window, allowed Microsoft to locate the product id number, that failed

    7) In that support window chose the 'Type in the product id number', return message is "Product Id number entered is not supported in the country that you have selected"

    The site I purchased from is legit and still running, I am in the process of contacting them for additional details. I need some guidance on why, when I've paid for Vista and Win 7 from legitimate sources and I having to fight to keep them activated? And what do I need to do to get this resolved once and for all?

    Thanks for the help!

    Friday, May 11, 2012 1:58 AM

Answers

  • "NunyaBiznas" wrote in message news:9bd11a1f-e959-411f-aae7-7506d4f2b7df...

    Ugh.......  I did an online search for that vendor and I now understand what you mean...... It sounds like they purchase the software with key(s), sell and distribute, then at some point return it back to microsfot for the refund. That's why it works legit for awhile, and they get the money from the ppl who download it and then for the refund as well. That just makes me boil....

    Thanks for the inputs. To your questions above:

    #1:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-49T9D-KW8KD-6D4K2
    Windows Product Key Hash: EtlqXHxIC+pSHGkpowcYF1Y9tKo=
    Windows Product ID: 00359-032-8982125-85327
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    #2:

    In regards to the COA, this is a machine I built from scrach so I don't know that I will have all the information you are asking for. What I do have is:

    a) The Windows Vista 32 Home Premium w/ Service Pack 1 in its original hardcase. It has a COA sticker.

    b) The download was a Windows 7 Home Premium Upgrade. Being a download it has no COA.

    Anything else needed with that let me know.

    With that being said, I'm struggling with next steps:

    1) From reading this vendor has been doing this for awhile now and still isn't shut down. I hate to get swindled, but outside of the $$ it's more about principal at this point. With my original emails of purchase from this vendor is this something I can submit so MS has hard proof as they go after these guys for fraud?

    2) If I have to purchase this software again, some guidance would be appreciated. Since I have a legit Vista 32 disk, what is the best / cheapest / legit way to keep my Win 7 home premium? Purchase a Vista upgrade to Win7 pack and just change the product key on my install? I'd rather not have to reinstall windows again if I don't have to...

    Thanks for the help, much appreciated.

    #1 - Yep - another Key blocked (probably as 'Returned')
    #2  - the COA is irrelevant, since this is a 'download'/'electronic' counterfeit.
     
    1) You can guarantee that MS is already going after these guys - the problem is the burden of proof and trying to find and shut down the sources they use, and that all takes time (and $$$).
    MS have to satisfy courts, and that means they have to make purchases themselves using court-approved methods, and then go to court. The problem then becomes the number of courts they have to go to, and which legislatures are required - there may be 4 or more countries involved, and who knows how many states??
    This all time - and the bigger the fraud the more time it takes.
    There's no point in just shutting down the website - it'll be back up and running 5 minutes later under a new name, and everything has to start again. They need to track the whole chain, and then raid everything at once.
    2) You have a couple of options.
    • Purchase a Full Retail license for 7HP - and simply swap in the Key
    • Purchase an Upgrade License for 7HP (NOT an Anytime Upgrade!) - which gives the following options
      • try changing the Key - it probably won't let you - then use the telephone activation service, and see if you can talk them into activating your current install
      • do a repair install on the current installation using the new Key/disks (this may or may not work, depending on teh state of the system at the time)
      • revert back to Vista with the recovery media for your machine, then do the upgrade with your new media
      • a Clean/Custom install with the new media/key
    At the end of the day, it's a case of how highly you value your time - is it worth the extra $$ to go from a 2-5hour job (with risks - so figure backup costs!) to a 10-minute job?
     
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by NunyaBiznas Friday, May 11, 2012 3:33 PM
    Friday, May 11, 2012 2:50 PM
  • Except when bought online from the MS Store, ALL (i.e. both Upgrade and Full) retail copies of Windows 7 include both 32-bit and 64-bit disks

    OEM System Builder packs such as the one you linked to are not suitable for your purposes, despite the nice price. They carry severe restrictions, and have no support from MS when things go wrong. The major restriction is that the license cannot be moved to a new motherboard or computer. This means that even if your computer dies 10 minutes after you've activated your installation, you cannot install the license on a new one. There is also the often-ignored System Builder license itself, which states that the machine must be sold to a third party.

    What you want is either the Full Retail pack,

    http://www.amazon.com/Microsoft-Windows-7-Home-Premium/dp/B002DHGMK0/ref=sr_1_3?s=software&ie=UTF8&qid=1336752021&sr=1-3

    or the Upgrade pack -

    http://www.amazon.com/Microsoft-Windows-Home-Premium-Upgrade/dp/B002DHLUWK/ref=sr_1_4?s=software&ie=UTF8&qid=1336752021&sr=1-4

    Both carry 90-day support from MS, and both can be moved to a new machine if reuquired (although the Upgrade will still require a valid XP/Vista/Win7 to upgrade from), provided the current installation is undone one way or another.

    Don't be tempted to cut costs - you've already been bitten once - by going to auction sites and flea-markets. Most software sold in such places is counterfeit.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by NunyaBiznas Friday, May 11, 2012 5:31 PM
    Friday, May 11, 2012 4:06 PM

All replies

  • 1. Have you followed instructions?

    To install a 64-bit version of Windows 7 on a computer running a 32-bit version of Windows

                  To do this, you'll need to start, or boot, your computer using the Windows 7 installation disc or USB flash drive.

    1. Turn on your computer so that Windows starts normally, insert the Windows 7 installation disc or USB flash drive, and then shut down your computer.           

    2. Restart your computer.

    3. Press any key when prompted, and then follow the instructions that appear.

    4. On the Install Windows page, enter your language and other preferences, and then click Next. If the  Install Windows page doesn't appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.               

    5. On the Please read the license terms page, if you accept the license terms, click I accept the license terms, and then click Next.           

    6. On the Which type of installation do you want? page, click Custom.           

    7. On the  " Where do you want to install Windows?"  page, choose the partition containing your previous version of Windows (this is often the computer's C: drive), and then click Next.           

    8. In the Windows.old dialog box, click OK.           

    9. Follow the instructions to finish installing Windows 7, which include naming your computer and setting up an initial user account.

    Note

    Note

                  You might need to update drivers after Windows 7 installation is complete.  To do so, click the Start button Picture of the Start button, click All Programs, and then click Windows Update. If Windows Update doesn't have the driver you need, see Update a driver for hardware that isn't working properly, or go to the Windows 7 Compatibility Center webpage.

    2. If you have any problem, contact Microsoft Activation Center to resolve the issue.

    http://support.microsoft.com/kb/950929/en-us

    Regards

    Milos

    Reference: http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7


    • Edited by Milos Puchta Friday, May 11, 2012 6:50 AM Reference
    Friday, May 11, 2012 6:49 AM
  • "NunyaBiznas" wrote in message news:4be1da32-4e07-4eee-adb2-0977cb668580...

    Background:

    - Built this machine over a year ago

    - Initially installed Vista 32 (have the Microsoft box and product key)

    - Ordered Windows 7 64 bit Home Premium from OnlineDigitalItems for digital download on 5/7/2011 (still have email confirmation and product keys)

    - Worked with Microsoft support to complete activation (issue with Vista 32 -> Win7 64 upgrade)

    - Has been running over a year without issue, until today when I get the above message

    What I have done:

    1) Attempted microsfot site validation process, failed

    2)  Reactivated the licenses vis cmd prompt 'slmgr /rilc', no issues

    3) Checked Control Panel -> System, still indicates 'You must activate Windows'

    4) Attempted to reenter product key on that screen and reattempt #1, still failed

    5) Attempted 'automated phone system' to activate, indicated it could not activate

    6) In the support window, allowed Microsoft to locate the product id number, that failed

    7) In that support window chose the 'Type in the product id number', return message is "Product Id number entered is not supported in the country that you have selected"

    The site I purchased from is legit and still running, I am in the process of contacting them for additional details. I need some guidance on why, when I've paid for Vista and Win 7 from legitimate sources and I having to fight to keep them activated? And what do I need to do to get this resolved once and for all?

    Thanks for the help!

     
     
    Your vendor is a well-known counterfeiter.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 11, 2012 8:53 AM
  • Ugh.......  I did an online search for that vendor and I now understand what you mean...... It sounds like they purchase the software with key(s), sell and distribute, then at some point return it back to microsfot for the refund. That's why it works legit for awhile, and they get the money from the ppl who download it and then for the refund as well. That just makes me boil....

    Thanks for the inputs. To your questions above:

    #1:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-49T9D-KW8KD-6D4K2
    Windows Product Key Hash: EtlqXHxIC+pSHGkpowcYF1Y9tKo=
    Windows Product ID: 00359-032-8982125-85327
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2DB697C4-886B-4786-9375-6D5182E245F0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2DB697C4-886B-4786-9375-6D5182E245F0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6D4K2</PKey><PID>00359-032-8982125-85327</PID><PIDType>5</PIDType><SID>S-1-5-21-416000056-4280990770-76867585</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0208</Version><SMBIOSVersion major="2" minor="6"/><Date>20110525000000.000000+000</Date></BIOS><HWID>CDB53A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-898212-01-1033-7601.0000-1312012
    Installation ID: 008136074052250902322371601135341261554224316464265556
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6D4K2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 5/11/2012 9:32:21 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:10:2012 21:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAIAAgACAAAAAQABAAEAln0GclbBjsXQWiQ7rIvsuYqbesPw+y5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

    #2:

    In regards to the COA, this is a machine I built from scrach so I don't know that I will have all the information you are asking for. What I do have is:

    a) The Windows Vista 32 Home Premium w/ Service Pack 1 in its original hardcase. It has a COA sticker.

    b) The download was a Windows 7 Home Premium Upgrade. Being a download it has no COA.

    Anything else needed with that let me know.

    With that being said, I'm struggling with next steps:

    1) From reading this vendor has been doing this for awhile now and still isn't shut down. I hate to get swindled, but outside of the $$ it's more about principal at this point. With my original emails of purchase from this vendor is this something I can submit so MS has hard proof as they go after these guys for fraud?

    2) If I have to purchase this software again, some guidance would be appreciated. Since I have a legit Vista 32 disk, what is the best / cheapest / legit way to keep my Win 7 home premium? Purchase a Vista upgrade to Win7 pack and just change the product key on my install? I'd rather not have to reinstall windows again if I don't have to...

    Thanks for the help, much appreciated.

    Friday, May 11, 2012 1:52 PM
  • "NunyaBiznas" wrote in message news:9bd11a1f-e959-411f-aae7-7506d4f2b7df...

    Ugh.......  I did an online search for that vendor and I now understand what you mean...... It sounds like they purchase the software with key(s), sell and distribute, then at some point return it back to microsfot for the refund. That's why it works legit for awhile, and they get the money from the ppl who download it and then for the refund as well. That just makes me boil....

    Thanks for the inputs. To your questions above:

    #1:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-49T9D-KW8KD-6D4K2
    Windows Product Key Hash: EtlqXHxIC+pSHGkpowcYF1Y9tKo=
    Windows Product ID: 00359-032-8982125-85327
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    #2:

    In regards to the COA, this is a machine I built from scrach so I don't know that I will have all the information you are asking for. What I do have is:

    a) The Windows Vista 32 Home Premium w/ Service Pack 1 in its original hardcase. It has a COA sticker.

    b) The download was a Windows 7 Home Premium Upgrade. Being a download it has no COA.

    Anything else needed with that let me know.

    With that being said, I'm struggling with next steps:

    1) From reading this vendor has been doing this for awhile now and still isn't shut down. I hate to get swindled, but outside of the $$ it's more about principal at this point. With my original emails of purchase from this vendor is this something I can submit so MS has hard proof as they go after these guys for fraud?

    2) If I have to purchase this software again, some guidance would be appreciated. Since I have a legit Vista 32 disk, what is the best / cheapest / legit way to keep my Win 7 home premium? Purchase a Vista upgrade to Win7 pack and just change the product key on my install? I'd rather not have to reinstall windows again if I don't have to...

    Thanks for the help, much appreciated.

    #1 - Yep - another Key blocked (probably as 'Returned')
    #2  - the COA is irrelevant, since this is a 'download'/'electronic' counterfeit.
     
    1) You can guarantee that MS is already going after these guys - the problem is the burden of proof and trying to find and shut down the sources they use, and that all takes time (and $$$).
    MS have to satisfy courts, and that means they have to make purchases themselves using court-approved methods, and then go to court. The problem then becomes the number of courts they have to go to, and which legislatures are required - there may be 4 or more countries involved, and who knows how many states??
    This all time - and the bigger the fraud the more time it takes.
    There's no point in just shutting down the website - it'll be back up and running 5 minutes later under a new name, and everything has to start again. They need to track the whole chain, and then raid everything at once.
    2) You have a couple of options.
    • Purchase a Full Retail license for 7HP - and simply swap in the Key
    • Purchase an Upgrade License for 7HP (NOT an Anytime Upgrade!) - which gives the following options
      • try changing the Key - it probably won't let you - then use the telephone activation service, and see if you can talk them into activating your current install
      • do a repair install on the current installation using the new Key/disks (this may or may not work, depending on teh state of the system at the time)
      • revert back to Vista with the recovery media for your machine, then do the upgrade with your new media
      • a Clean/Custom install with the new media/key
    At the end of the day, it's a case of how highly you value your time - is it worth the extra $$ to go from a 2-5hour job (with risks - so figure backup costs!) to a 10-minute job?
     
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by NunyaBiznas Friday, May 11, 2012 3:33 PM
    Friday, May 11, 2012 2:50 PM
  • Thanks, makes sense. In trying to compare the two options I ran into what looks like a Baskin Robbins marketing approach for MS OS's and I'm having a hard time confirming which options are valid / are not. What I see:

    1) Win 7 Anytime Upgrade - but above you mention this is not a proper alternative

    2) Win 7 Upgrade from Vista

    3) Win 7 32 bit vs Win 7 64 bit (marketed separately, but I thought they were the same item and you chose the OS type you wanted on install?)

    To be able to correctly compare these, how can I positively identify a valid:

    a) Vista 32 -> Win 7 64 bit Home Premium Upgrade pack

    b) Win 7 64 bit full install

    For example, is this a full Win7 64 bit install (http://www.amazon.com/gp/product/B004Q0PT3I/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=486539851&pf_rd_s=lpo-top-stripe-1&pf_rd_t=201&pf_rd_i=B005I58LWG&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=0QFGX71WEWZGSZEK2BCX)? I really don't want to buy another wrong version at this stage....

    Is there some identification or model number that I can search on to validate?

    Thanks!

    Friday, May 11, 2012 3:32 PM
  • Except when bought online from the MS Store, ALL (i.e. both Upgrade and Full) retail copies of Windows 7 include both 32-bit and 64-bit disks

    OEM System Builder packs such as the one you linked to are not suitable for your purposes, despite the nice price. They carry severe restrictions, and have no support from MS when things go wrong. The major restriction is that the license cannot be moved to a new motherboard or computer. This means that even if your computer dies 10 minutes after you've activated your installation, you cannot install the license on a new one. There is also the often-ignored System Builder license itself, which states that the machine must be sold to a third party.

    What you want is either the Full Retail pack,

    http://www.amazon.com/Microsoft-Windows-7-Home-Premium/dp/B002DHGMK0/ref=sr_1_3?s=software&ie=UTF8&qid=1336752021&sr=1-3

    or the Upgrade pack -

    http://www.amazon.com/Microsoft-Windows-Home-Premium-Upgrade/dp/B002DHLUWK/ref=sr_1_4?s=software&ie=UTF8&qid=1336752021&sr=1-4

    Both carry 90-day support from MS, and both can be moved to a new machine if reuquired (although the Upgrade will still require a valid XP/Vista/Win7 to upgrade from), provided the current installation is undone one way or another.

    Don't be tempted to cut costs - you've already been bitten once - by going to auction sites and flea-markets. Most software sold in such places is counterfeit.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by NunyaBiznas Friday, May 11, 2012 5:31 PM
    Friday, May 11, 2012 4:06 PM
  • Experience is often either a painful or expensive teacher....

    Full version ordered, thanks very much for the clarifications on which to purchase, I most likely would have picked up the wrong one without your post above...

    Friday, May 11, 2012 5:32 PM
  • You're welcome.

    Good luck with it!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, May 11, 2012 6:24 PM