I have been getting the message "Can't connect to the service" when I try to sign in to the Xbox games service. This occurs when launching any of the Windows 8 games such as MS Mahjong and MS Solitaire.
I decided to try disconnecting the VPN I use almost all day and the game and music apps would now let me sign in to my Xbox account. I have ran the Win 8 Apps Troubleshooter program but it did not solve the VPN issue (though it did fix the update problem I was having with the News and Sports live tiles).
I can sign in to Xbox through the VPN if I uncheck the 'Use default gateway on remote network' setting in the VPN Advanced TCP/IP Settings box. However, I have to use the remote gateway in certain instances, so that is not an option.
Can anyone tell me what I would need to change so that I can sign in to Xbox games when connected to a VPN, accessing the internet through the VPN's remote gateway?
Maybe blocked by the VPN server site. Similar issue is uses cannot connect to Internet after connecting via VPN.
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I appreciate you reviewing my issue, but I don't think the KB article is applicable in this instance. The VPN server does not have any filters or blocks in play and I can get to the internet without a problem when the VPN is connected (using the remote gateway). I can even log into my Xbox account once I have launched a web browser.
The only time that I cannot log in is through the Win 8 Metro game interface.
I have also noticed that in the last couple of days the Win 8 Metro news articles are not updating to match the current live tile pictures. After running the application troubleshooter a few days ago it seemed to have resolved this issue. Now it is back.
As soon as I close the VPN the Metro news articles update on my screen. Again, whether the VPN is connected or not, I can get to the internet and to MSN's site through the web browser.
Maybe this is a limitation to the Metro UI?