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Explorer.exe not starting when loading useraccount help!!

    Question

  • We recently bought a brand new computer and we choose to load the operating system ourselves. I bought a copy of Windows Vista Home Premium loaded it. Loaded all my programs. Did the updates etc. A day later I turned on the computer and I clicked on my icon, typed in my password to go to my user account. It came up with a black screen and my mouse. When I hit ctrl+alt+del I found that explorer.exe had not started. Now I can start it as a new task but why isn't it automatically starting? and how can I get it to start again on its own?
    Thursday, March 13, 2008 5:14 AM

Answers

  •  

    Hi Jess,

     

    Generally, this issue can be caused by the following factors:

     

    1. Corrupt user account.

    2. Third-party programs’ conflicts.

    3. Viruses infection.

     

    Currently, I suggest creating a new account to test the issue using the following steps.

     

    Control Panel -> User Accounts -> Manage User Accounts. Please create a new account and log onto it to check the result.

     

    Does the issue also occur in the new account?

     

    If so, I recommend performing a virus scan on your computer.

     

    You can try a free online virus scan on the following site:

    http://safety.live.com

     

    You can also install one of the anti-virus programs on the following site to scan for viruses.

    http://www.microsoft.com/athome/security/update/windowsvistaAV.mspx

     

    Hope it helps.

     

    Tim Quan - MSFT

    Friday, March 14, 2008 3:22 AM
    Moderator

All replies

  •  

    Hi Jess,

     

    Generally, this issue can be caused by the following factors:

     

    1. Corrupt user account.

    2. Third-party programs’ conflicts.

    3. Viruses infection.

     

    Currently, I suggest creating a new account to test the issue using the following steps.

     

    Control Panel -> User Accounts -> Manage User Accounts. Please create a new account and log onto it to check the result.

     

    Does the issue also occur in the new account?

     

    If so, I recommend performing a virus scan on your computer.

     

    You can try a free online virus scan on the following site:

    http://safety.live.com

     

    You can also install one of the anti-virus programs on the following site to scan for viruses.

    http://www.microsoft.com/athome/security/update/windowsvistaAV.mspx

     

    Hope it helps.

     

    Tim Quan - MSFT

    Friday, March 14, 2008 3:22 AM
    Moderator
  • had this on a clients laptop, when loading the user account no background/icons show but the "my documents" folder pops up

    to fix it i did the following:

    do ctrl+alt+delete/taskmgr to load explorer and then run windows update to install any updates required.

    restart and login and all should be working fine.
    Thursday, February 11, 2010 7:10 PM