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Event id 41 - Kernel-Power

    Question

  • The system randomly shutdown, (not reboot) without any dump generated, and when looking at the event viewer get below events with id 41. I have my desktop computer connected with APC UPS.

    Checked the BIOS settings - No Overclocking.

    Done Memory testing using the Win7 built in tool as well as Memtest tool for each slot with each chip. No error.

    System Config detail

    Gigabyte 880GM-UD2H motherboard

    Transcent 1333 MHz 4 GB * 2 chip memory.

    CPU - AMD Phenom II X6 1090T Processor 3.20 GHz

    Operating System - Windows 7 Home Premium SP1.

    ===============================================

    Referred below article, wasn't much help.

    http://support.microsoft.com/kb/2028504

    -

    The system has rebooted without cleanly shutting down first.

    This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    System

       
    - Provider
          [ Name] Microsoft-Windows-Kernel-Power
          [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
       
      EventID 41
       
      Version 2
       
      Level 1
       
      Task 63
       
      Opcode 0
       
      Keywords 0x8000000000000002
       
    - TimeCreated
          [ SystemTime] 2011-10-15T13:15:31.992425300Z
       
      EventRecordID 149878
       
      Correlation
       
    - Execution
          [ ProcessID] 4
          [ ThreadID] 8
       
      Channel System
       
      Computer Alina-PC
       
    - Security
          [ UserID] S-1-5-18
    - EventData
        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress false
        PowerButtonTimestamp 0
    Sunday, October 16, 2011 1:55 PM

Answers

  • Hi,

     

    To address this issue, Microsoft has published a knowledge base (KB) article:

     

    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first".

     

    Please refer the following link to view the article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/2028504

     

    Also you may update all the drivers and boot Windows 7 in safe mode. Then check whether this problem occurs in safe mode.

     

    If the issue persists, please compress the files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0

     

    Hope that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Tuesday, November 08, 2011 8:29 AM
    Wednesday, October 19, 2011 1:54 AM

All replies

  • Hi,

     

    To address this issue, Microsoft has published a knowledge base (KB) article:

     

    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first".

     

    Please refer the following link to view the article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/2028504

     

    Also you may update all the drivers and boot Windows 7 in safe mode. Then check whether this problem occurs in safe mode.

     

    If the issue persists, please compress the files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0

     

    Hope that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Tuesday, November 08, 2011 8:29 AM
    Wednesday, October 19, 2011 1:54 AM
  • Hello,

    I am having the same problem and I have tried what was requested in the document however it still persists.

    I have uploaded my minidump for you guys to check.

    https://skydrive.live.com/redir.aspx?cid=f35ba07e6ac076b3&resid=F35BA07E6AC076B3!174&parid=F35BA07E6AC076B3!172&authkey=!ADOpfBloc_B__ZU

    Monday, March 26, 2012 10:06 AM