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Lexmark 6170 printer support in Windows 7

    Question

  • In a home office environment with a Lexmark 6170 all-in-one printer and a new laptop with Windows 7 Home edition.  Lexmark print driver (cjsx6100EN.exe) is recommended for this configuration although it is acknowledged that the scan feature will not work. That is OK with me.  Installed the driver and printer will print one job, leave it in the queue and not "flush" it.  Stops all future jobs from printing.  Any other suggested driver/configuration options would be appreciated. Stopping and starting the spooler on every print job is not an option.

    Thanks. 
    Sunday, November 22, 2009 11:48 PM

Answers

  • Hello customer,

     

    First you might go to Device Manager, right click your printer device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

     

    Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    Lexmark X6170

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Golf Fan Tuesday, November 24, 2009 4:20 PM
    Monday, November 23, 2009 7:54 AM

All replies

  • Hello customer,

     

    First you might go to Device Manager, right click your printer device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

     

    Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    Lexmark X6170

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Golf Fan Tuesday, November 24, 2009 4:20 PM
    Monday, November 23, 2009 7:54 AM
  • Thanks for your response Andy.  I set it up in compatibility mode for Vista as you suggested and it seems to be working.  Tried a number of print jobs/applications and nothing gets hung up.  I appreciate your help.  Happy Holidays. 
    Tuesday, November 24, 2009 4:20 PM
  • this worked for me on a system running win7 x64, same printer
    Thursday, September 23, 2010 10:44 PM
  • Hello,

    I know you posted this a while ago but i wonderd if you could try and explain to me how you managed to set it up in compatability mode as I am having the same problem and I don't quite understand the instructions from Andy Songs post. I have the driver installed but i'm not sure what to do to get the compatibility right.

    Thanks

    Friday, May 25, 2012 3:41 PM
  • I agree. Stabley1 have you received any answers??

    Thursday, August 30, 2012 12:03 AM