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Delay after logon - Black screen with Cursor- Windows 8

    Question

  • Having a issue for certain users when trying to logon to a Windows 8 device (tried multiple devices) user logs on, screen then goes black, cursor is visible, there is a long delay (approx 3 mins) and then the tiles screen appears.

    At first, I thought this was to do with Roaming profiles or Group policies being applied. I have changed the user's profile to local and denied all policies applying for the user. Same issue, first logon is normal, any subsequent logon you see the issue.

    I then tried to uninstall apps that I thought may be affecting it, for e.g. Anti Virus, same issue.

    Cleared event logs and logged back in.

    Various events are being created : 

    =====================================================================================

    The description for Event ID 1001 from source Windows Error Reporting cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    0
    AppxDeploymentFailure2
    Not available
    0
    C0020017
    8
    2
    windows.licensing
    6.2.9200.16604
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_C0020017_63dcc0a2582f35cf23811414fbdbe2bbe339bb4f_0d61c857
    0
    875bb335-3a22-11e3-afd5-e8e0b7044956
    4

    The handle is invalid

    =====================================================================================

    Followed by :

    The description for Event ID 6005 from source Microsoft-Windows-Winlogon cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    AUInstallAgent
    StartShell

    The handle is invalid

    =====================================================================================

    Then a few more Event ID 1001's as above.

    Any ideas?

    Monday, October 21, 2013 8:42 AM

All replies

  • Hi,

    That may occur due to the Start-up applications, try disabling them from task manager .

    Regards,


    Hi All,

    Wednesday, November 27, 2013 1:49 PM