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Error Code: 0x80070005

    Question

  •  

    I've tried numerous times to install SP1 via Windows Update and manual install.  It always fails with

     

    An internal error occurred while installing the service pack.

     

    Error code: 0x80070005.  See

    http://go.microsoft.com/fwlink/?LinkId=101139 for details.

     

    As is true with every other Microsoft "Help" link in Windows, the link leads to nothing useful.  In this case it simply leads to http://support.microsoft.com/

     

    Dell Inspiron E1505

    Core 2 Duo 2GHz

    2GB RAM

    100GB SATA-II 7200 rpm hard drive

    ATI X1400 256MB

    Hard drive encrypted with MySecureDoc Plus v4.3

     

    Thursday, December 20, 2007 9:51 AM

Answers

  • It's a shame the forums were down for me yesterday, I could have given you a workaround Sad

     

    Sometimes, some files the standalone installer replaces are marked readonly unexpectedly which causes the install to fail at the very end.  This will be addressed in the final release, but for the meantime, the following workaround will work for those that also hit this issue

     

    From an elevated command prompt, run the following commands

    cd %WINDIR%\System32

    attrib -R spwizui.dll* /S

    del %WINDIR%\System32\spwizui.dll*

    attrib -R spinstall.exe* /S

    del %WINDIR%\System32\spinstall.exe*

    attrib -R spreview.exe

    del %WINDIR%\System32\spreview.exe

    Thursday, December 20, 2007 8:50 PM

All replies

  • I am also getting this error during installation.  I recieve this error before the computer restarts.  Any ideas?  Any way I can help?  Yeah, but if you type the error code into their site, it takes you to stuff about cryptographic services.  Unfortuneately, the page is not updated with vista and is very hard to use.  I don't think that is the issue.
    Thursday, December 20, 2007 12:53 PM
  • Help?
    Thursday, December 20, 2007 4:14 PM
  • maybe this will help.

    for unkown reason, the file branches.inf

    located in C:\windows\inf

    was made ReadOnly.

    Cleared this ReadOnly flag and the installation of the updates worked smoothly.

    Wink

    Thursday, December 20, 2007 4:30 PM
  • That file does not exist on my computer!  :-/
    Thursday, December 20, 2007 5:50 PM
  • :-/ couldnt be !

    i'll test something.. we'll see later !
    Thursday, December 20, 2007 6:04 PM
  • Sounds good!  I will keep a close watch on any solutions you may find.
    Thursday, December 20, 2007 6:24 PM
  • wt is ur Vista Version.. & is it genuine ?

    Run this WGA diagnose test, connection to MS, that scripts working and a new
    Validation tool

    http://www.microsoft.com/genuine/diag
    Thursday, December 20, 2007 6:54 PM
  • It should be genuine.  I activate windows fine.  I am using Vista Ultimate.
    Thursday, December 20, 2007 7:08 PM
  • Yeah, the validation tool claims I am genuine.
    Thursday, December 20, 2007 7:14 PM
  • i dunn' exactly.. but try this.. maybe will help !

    To work around the "access denied" 0x80070005 error, do this:

    - first, make sure you have the latest AlternaTIFF version 1.8.3, dated 28
    Jun 2007. This contains important fixes for Vista.
    - find the Command Prompt icon in Start Menu
    - right-click Command Prompt and choose "Run as Administrator"
    - give your consent or admin password, when prompted.
    - you will now be at a Administrative command prompt.
    - change directory to the location of the alttiff.ocx file
    - run the command "regsvr32 alttiff.ocx". For example:
    C:\Program Files\AlternaTIFF>regsvr32 alttiff.ocx
    - You should get a message that the file has been successfully registered.
    - type "exit" to close the command prompt.

    You should now be ready to use AlternaTIFF.

    Try to install now Wink
    Thursday, December 20, 2007 7:38 PM
  • Strangely enough, I got it to work.  I didn't know you could use the windows updater instead of the standalone.  The windows updater applied the patch smoothly.
    Thursday, December 20, 2007 8:25 PM
  • It's a shame the forums were down for me yesterday, I could have given you a workaround Sad

     

    Sometimes, some files the standalone installer replaces are marked readonly unexpectedly which causes the install to fail at the very end.  This will be addressed in the final release, but for the meantime, the following workaround will work for those that also hit this issue

     

    From an elevated command prompt, run the following commands

    cd %WINDIR%\System32

    attrib -R spwizui.dll* /S

    del %WINDIR%\System32\spwizui.dll*

    attrib -R spinstall.exe* /S

    del %WINDIR%\System32\spinstall.exe*

    attrib -R spreview.exe

    del %WINDIR%\System32\spreview.exe

    Thursday, December 20, 2007 8:50 PM
  • good WinkWink
    Thursday, December 20, 2007 9:01 PM
  •  George Hilios [MSFT] wrote:

    It's a shame the forums were down for me yesterday, I could have given you a workaround

     

    Sometimes, some files the standalone installer replaces are marked readonly unexpectedly which causes the install to fail at the very end.  This will be addressed in the final release, but for the meantime, the following workaround will work for those that also hit this issue

     

    From an elevated command prompt, run the following commands

    cd %WINDIR%\System32

    attrib -R spwizui.dll* /S

    del %WINDIR%\System32\spwizui.dll*

    attrib -R spinstall.exe* /S

    del %WINDIR%\System32\spinstall.exe*

    attrib -R spreview.exe

    del %WINDIR%\System32\spreview.exe

     

    Sorry, wrong answer.

    %windir%\system32\spwiz*.* were all marked A, none marked R.  %windir%\system32\spinstall.exe* and %windir%\system32\spreview.exe* do not exist

    Thursday, December 20, 2007 10:50 PM
  •  Ronny Makhoul [MSFT] wrote:
    maybe this will help.

    for unkown reason, the file branches.inf

    located in C:\windows\inf

    was made ReadOnly.

    Cleared this ReadOnly flag and the installation of the updates worked smoothly.



     

    No such file on my computer

    Thursday, December 20, 2007 10:53 PM
  •  Ronny Makhoul [MSFT] wrote:
    maybe this will help.

    for unkown reason, the file branches.inf

    located in C:\windows\inf

    was made ReadOnly.

    Cleared this ReadOnly flag and the installation of the updates worked smoothly.



     

    No such file on my computer

    Thursday, December 20, 2007 10:53 PM
  •  Ronny Makhoul [MSFT] wrote:
    wt is ur Vista Version.. & is it genuine ?

    Run this WGA diagnose test, connection to MS, that scripts working and a new
    Validation tool

    http://www.microsoft.com/genuine/diag

     

    32 bit Vista Home Premium.  Passed WGA diag fine, still the same error.

    Thursday, December 20, 2007 11:12 PM
  •  DoogH wrote:
    Strangely enough, I got it to work.  I didn't know you could use the windows updater instead of the standalone.  The windows updater applied the patch smoothly.

     

    I get the same error either way.

    Thursday, December 20, 2007 11:17 PM
  •  Ronny Makhoul [MSFT] wrote:
    i dunn' exactly.. but try this.. maybe will help !

    To work around the "access denied" 0x80070005 error, do this:

    - first, make sure you have the latest AlternaTIFF version 1.8.3, dated 28
    Jun 2007. This contains important fixes for Vista.
    - find the Command Prompt icon in Start Menu
    - right-click Command Prompt and choose "Run as Administrator"
    - give your consent or admin password, when prompted.
    - you will now be at a Administrative command prompt.
    - change directory to the location of the alttiff.ocx file
    - run the command "regsvr32 alttiff.ocx". For example:
    C:\Program Files\AlternaTIFF>regsvr32 alttiff.ocx
    - You should get a message that the file has been successfully registered.
    - type "exit" to close the command prompt.

    You should now be ready to use AlternaTIFF.

    Try to install now

     

    No alttiff.ocx anywhere on my computer.

    Thursday, December 20, 2007 11:19 PM
  • I have your exact computer without the encryption and don't have that error. Your error is this ....

     

    0x80070005 -2147024891 ERROR_ACCESS_DENIED  The authentication method is not supported. - CoCreateInstance(IBackgroundCopyManager) fails with E_ACCESSDENIED (0x80070005) in this condition

     

     

    try this  "disable
    protected mode in explorer"

     

     

    This appears to be permissions problem find my other post and follow those instructions. It appears to fix the permission problems for everyone. Although I wouldn't suggest you install SP1 because I lost Internet access when I rebooted after a successful install so I had to system restore. 

     

    Friday, December 21, 2007 2:09 PM
  • Still no joy.  The error persists

     

     

    Saturday, December 22, 2007 12:23 PM
  • This worked for me: remove the read-only flag from *everything* in c:\windows\inf and the service pack installs just fine. You may have some permissioning BS to contend with, but otherwise seems pretty easy.
    Thursday, January 03, 2008 4:50 AM
  • That did not work either.  Still get the same error.  I'll wait until final release.  If it won't install then it's Ubuntu and Cedega for me.

     

    Thursday, January 03, 2008 12:04 PM
  • I de-crypted my hard drive and the install seems to have gone perfectly (from the standalone .exe).  The machine is currently configuring updates after it's 2nd reboot.

     

    My full hard drive was encrypted using SecureDoc Plus 4.3.

    Monday, January 07, 2008 9:22 PM
  • ONE readonly file in windows/inf
    No alttiff.ocx found on c:\ (used windows search (including hidden...))

    I will retry SP1 next night, since after uninstall SP1 I also cannot install any further windows updates.
    Wednesday, January 09, 2008 4:16 AM
  • after several (3) reboots now all current updates are successfully installed and I hope that SP1 will then also will succeed next night Wink 

    Wednesday, January 09, 2008 4:28 AM
  • So all new windows updates (of 8.1.2008) installed, no readonly files in windows/inf no a...ocx (at all on c.\) but SP install still stops at 100% stage three and after the revert of the sp I get error 80070005

     

    here the details:

    Problem Event Name: WindowsWcpOtherFailure3

    OsVersion: 6.0.6001.17052:1

    File: base\wcp\cmiadapter\installers.cpp

    Function: Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::ResolveAndInvokeInstaller

    Line: 356

    Status: 80070005

    StackHash: 0xf69abd3a

    OS Version: 6.0.6000.2.0.0.256.1

    Locale ID: 1031

     

    Problem Event Name: WindowsWcpOtherFailure3

    OsVersion: 6.0.6001.17052:1

    File: base\wcp\cmiadapter\installers.cpp

    Function: Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::Install

    Line: 123

    Status: 80070005

    StackHash: 0x2b988b78

    OS Version: 6.0.6000.2.0.0.256.1

    Locale ID: 1031

     

    Problem Event Name: WindowsWcpAIFailure3

    OsVersion: 6.0.6001.17052:1

    InstallerId: Shortcut

    Phase: 38

    Mode: Install (first install)

    Status: 80070005

    Component: x86_microsoft-windows-betafeedbackicon_31bf3856ad364e35_none_31730c0c56202b84

    QueueType: Servicing

    Annotation: unknown

    BootState: NormalBoot

    OS Version: 6.0.6000.2.0.0.256.1

    Locale ID: 1031

     

    Problem Event Name: CbsPackageServicingFailure

    Stack Version: 6.0.6001.17052

    Package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052

    Status: 80070005

    Failure Source: AI

    Start State: Staged

    Target State: Installed

    OS Version: 6.0.6000.2.0.0.256.1

    Locale ID: 1031

    Wednesday, January 09, 2008 9:29 PM
  • I've tried numerous times also to install the Stand along SP1 Windows6.0-KB936330-X86-wave0 and kept geting the same Error code: 080070005.

     

    I found the information on another Blog and followed this person infromation:

     

    He said that windows has Windows Modules Installer (trusedinstaller.exe) set to manual in services and stopped. You should turn in on, set to automatic and make sure it is set to startup in system configuration and reboot your computer..

     

    I did this and started the installation again an it took my computer 58 min to complete the insstallation and got (SP1 Successful Installed), so than I reboot again to insure installation was complete and then look at my computer properties and saw this (Service Pack 1)

     

    My computer is a HP Desktop 2 core Duo processor and 2GB Ram

    and 200GB SATA-II 7200 rpm harddrive.

     

    Hope this help you and others who read this!

    Thursday, March 20, 2008 5:58 PM
  • There is no file C:\windows\inf\branches.inf in my Vista Ultimate. I get error message: an internal error occurred while installing the service pack, error code 0x800703F0. Unable to install from the automatic updates; error message: 'Windows could not search for updates, error code 80080005."

    I have tried reinstall of "updater" and it is unable to reinstall"

     

    My Gateway desktop computer worked fine until 02/13/2008, then no Microsoft downloads were able to be done after that. However, I was able to download the standalone Vista SP1 after removing "compatability" mode from a couple of old programs on my desktop.

     

    I am lost as to how to proceed.

     

    Sunday, March 23, 2008 4:48 PM
  • I try to go on windows live messanger and it says my contact list is not avalible and i go on help and it says i can enter a few searches in windows vista start menu search and 1 of then says ERROR CODE: 0x80070005. does anyone have any solution?

     

    Saturday, November 01, 2008 9:07 PM
  • Hello all,

    I've been trying to install SP1 and im getting this error code, I've tried tons of different options and i cant seem to get anything to work. Now that its been almost a year since this last post is there any working solution?

    I've tried the standalone and windows updater, i've used the the vista readiness tool and it installed some stuff, i've tried the patch that the error refers to about bitlocker and it wont install.

    I looked at the code above and looked for the files spwizui.dll, spinstall.exe, and spreview.exe and none of these exist in my windows\system32 folder.

    Any ideas?
    Sunday, November 30, 2008 11:25 PM