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Unable to open hyperlinks on Outlook 2007 / Windows 7

    Question

  • Hi all,

    Just recently, I am experiencing this on my Windows 7 machine with Office 2007 SP2.  I am unable to open hyperlinks on Outlook and on Word and it is always comes up with an error message below:

    This operation has been cancelled due to restrictions if effect on this computer.  Please contact your system administrator.

    I am the desktop admin and I do not remember making changes to GPO settings.  Also, this error is only popping up on my machine and not on everyone else.

    Attempted searching for this error and it is showing up as IE-related error on this article.
    http://support.microsoft.com/default.aspx/kb/310049

    It could be related though.  I have reset IE settings as suggested by some sites but to no avail.

    Appreciate any help on this.


    Many thanks,

    deskadmin
    Tuesday, January 05, 2010 6:18 AM

Answers

  • Found it!!!

    Thanks to http://www.slipstick.com/problems/link_restrict.htm#reg2

    I really hope that software vendors would cleanly remove any association with their products when software is uninstalled.

    You will need to change the following keys from "Chromehtml" to "htmlfile" (copy & paste to notepad for easy configuration).


    Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Classes\.htm]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.html]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.shtml]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.xht]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.xhtml]
    @="htmlfile"

     

    Tuesday, January 05, 2010 8:43 AM

All replies

  • Found it!!!

    Thanks to http://www.slipstick.com/problems/link_restrict.htm#reg2

    I really hope that software vendors would cleanly remove any association with their products when software is uninstalled.

    You will need to change the following keys from "Chromehtml" to "htmlfile" (copy & paste to notepad for easy configuration).


    Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Classes\.htm]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.html]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.shtml]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.xht]
    @="htmlfile"
    [HKEY_CURRENT_USER\Software\Classes\.xhtml]
    @="htmlfile"

     

    Tuesday, January 05, 2010 8:43 AM
  • I want to thank you for this fix.  I just corrected my wife's laptop and the hyperlinks within Outlook 2007.  I had Chrome Google on it and had removed it not knowing it would leave pieces behind.  I am like you, I wish that when you removed a program from a PC that it would remove all the pieces and associations for their product.  I corrected the Windows Registry as per the instructions and it corrected all the hyperlinks. 

    Thank you for the information
    Saturday, January 23, 2010 8:44 PM
  • I,m using windows 7 ultimat with Ms Office 7prof. if it makes a differance.

     

    Thank you fvor the reply. I still have a problem. I did follow the info you gave in the above answer. But I still can,t our of MS office using a hyperlink.

    Looking on down the H Key I noticed the following

    HKEY_CURRENT_USER\Software\Classes\http\DefaultIcon

    showing C\program files (86)\google\chrome\application\chrome exe,0

    It looks like chrome has got me yet. How do I correck this one.

     

    The https showes the same.

     

    Ted


    78 and still enjoying the computer.
    Monday, April 19, 2010 1:59 AM
  • Thanks to all you folks for your help. Both IE and MS Office are working well.

    Thanks again and stay healthy.

     

    Ted


    78 and still enjoying the computer.
    Tuesday, April 20, 2010 12:32 AM
  • Thanks for this fix!
    Thursday, October 21, 2010 11:44 PM
  • Same problem!!!

    What to do?

    Many thanks,

     

    waggy03

    Sunday, January 16, 2011 2:32 PM
  • Thanx a lot my problem has been solved

    Thursday, May 10, 2012 10:41 AM
  • Thanks for posting the solution! 

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, August 17, 2012 12:43 PM