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DVD not detected

    Question

  • Hello all, I am running Windows 7 on HP Pavilion DV2000 laptop. I found that some DVDs just do not show up in My Computer. These are mostly the commercial DVDs. This is not laser issue since CDs work fine without fail. How can solve this issue?
    Tuesday, June 28, 2011 5:17 AM

All replies

  • some dvd roms just wont play certain quality of dvd take for example sony dvd

    might be related to the dvd rom

    if you wont believe what i say play it in another pc

    Wednesday, June 29, 2011 8:55 AM
  • Were the affected DVDs purchased in your own region? I would also suggest to try playing them on a different system.

    You can also give this troubleshooter a try:

    http://support.microsoft.com/mats/cd_dvd_drive_problems


    Tim De Baets
    http://www.bm-productions.tk
    Wednesday, June 29, 2011 7:18 PM
  • It depends on how Windows 7 is recognizing the drive. What is it labeled? (i.e. CD/RW Drive, DVD/RW Drive, etc.)
    Thursday, June 30, 2011 3:06 AM
  • Hello,

    Thanks for responses.

    1. @IndianVisa: Actually, I never faced the problem earlier. It suddenly cropped up. Rather than make of the DVD, I think the problem occurs with rented/bought DVDs and not burnt ones...

    2. @Tim De Beats: The DVDs can be played on another system so might not be related to DVD region.

    3. @Pentelec: Yes the drive itself is detected. It is labeled DVD RW Drive.

     

    Friday, July 01, 2011 7:55 AM
  • Did you try the troubleshooter? What are the results?

    Tim De Baets
    http://www.bm-productions.tk
    Saturday, July 02, 2011 2:20 PM
  • Okay, as Tim De Beats posted, there is a troubleshooter for this. I know Microsoft makes Microsoft FixIt and it may detect and repair issues in the drive.

    Also, I'm sure you are probably doing this, but make sure that the rented/bought DVDs aren't actually Blu-Rays or for other regions.

    I would recommend running the troubleshooter and return with your results.

    Hope the troubleshooter works,

    Pentelec

    Sunday, July 03, 2011 6:36 AM
  • Ran the Fixit troubleshooter several times...it says 'Insert Supported DVD'. I do not think there might be a Region issue because, a DVD which was marked - for all regions could not be played...
    Monday, July 04, 2011 5:56 AM
  • I have the exact same problem. same computer and everything.

     

    Monday, July 04, 2011 7:02 AM
  • Hi,

     

    First I want to confirm the following with you:

     

    1.       When you insert a DVD in your DVD-ROM, it didn’t “show up”. I wonder that means Windows shows a blank disk of Windows cannot recognize the disk?

    2.       Did you tried to play these DVD on another computer? If these can be played on another computer, I suggest try to use an external  DVD-ROM.

     

    If these DVDs can be played in an external DVD-ROM, it should be a hardware related issue. Please contact manufacture to fix the problem.

     

    In case these DVDs cannot be played on the computer both use internal or external DVD-ROM, please take the following steps to troubleshooting the issue:

     

    1.       Check the following article and run the hotfix:

     

    http://support.microsoft.com/mats/cd_dvd_drive_problems/

     

    2.       Try to check the problem in safe mode, since some third party could block the DVD drives:

     

    1.        Restart the computer and start pressing the F8 key on the keyboard. On a computer that is configured for booting to multiple Operating Systems, press the F8 key when the boot menu appears.

    2.       When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter.

    3.       Log onto Windows by using the Administrator account or any user account with Administrator privileges.

     

    NOTE: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. To return to Normal Mode, we need to restart the computer.

     

    Hope that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, July 05, 2011 6:32 AM
  • @zhen tan:

    Thanks for your reply.

    1. When I insert such DVD, the drive icon just does not change. When I try to play the disc through a program like VLC or when I double-click on the drive icon, the disc is ejected with a pop-up msg 'Insert a supported disc' or 'Insert a disc', respectively.

    2. These DVDs can be played on other machines

     

    I have run the trouble shooter you mentioned. After running it, it says 'disc is not supported, insert a supported disc'.

    I have not yet checked the 'safe mode' way yet. Will check that and get back.

    The reason I doubt this is a software issue is that I can play the DVDs which are burnt by me or my friends. The problem occurs only for the rented movie DVDs.

    --

    Loadedguns

    Tuesday, July 05, 2011 7:11 AM
  • I have run the trouble shooter you mentioned. After running it, it says 'disc is not supported, insert a supported disc'.
    And what if you run the troubleshooter with a DVD inserted that still works?

    I have the exact same problem. same computer and everything.
    lambfish: please also check if the affected DVDs can be played on another system and run the same troubleshooter.

    Tim De Baets
    http://www.bm-productions.tk
    Tuesday, July 05, 2011 2:29 PM
  • @Tim De Baets

    Thanks for reply; will check what you have suggested.

    --

    Loadedguns

    Wednesday, July 06, 2011 5:41 AM
  • I have run the troubleshooter. For a DVD which I could be played earlier, the troubleshooter generated a report...pls find the report here.

    (This DVD was playable earlier via VLC->file->open disc route. Today, however I could not play it.)

    When I inserted a rented DVD and ran the troubleshooter, a different msg was displayed.

    Also, in first case, when I inserted the disc, it took very long time for the green progress bar (Windows 7) to finish up. After that the drive icon did not change. When I double clicked on the drive, I got a feel that something is going on - but it took a very long time so I closed it.

    In second case, the green progress bar did not take much time. When I double clicked, the disc was ejected and I got a msg to insert disc.



    --

    UPDATE:

    Checked playing both of the above DVDs in Safe Mode. Could not play them.

    Interestingly, the Drive name 'DVD RW' changes to CD R (or something like 'CD *') in safe mode... is that normal?


    Thursday, July 07, 2011 9:07 AM
  • I suggest that you uninstall the drive in Device Manager and reboot. When Windows starts up again, the drive will be automatically detected and re-installed. Does that help?

    Tim De Baets
    http://www.bm-productions.tk
    Thursday, July 07, 2011 2:11 PM
  • I suggest that you uninstall the drive in Device Manager and reboot. When Windows starts up again, the drive will be automatically detected and re-installed. Does that help?

    Tim De Baets
    http://www.bm-productions.tk

    I did that. Unfortunately, no change. I also noticed that when I put a DVD which can be played sometimes (and can't be played sometimes), it takes really long time to detect the DVD (if at all it is detected). Windows Explorer, media player stop responding in that case. Is it related somehow?

    2. Can it be related to laser? I read somewehere that there are 2 different lasers for CD and DVD. Is that correct?

    Saturday, July 09, 2011 8:05 AM
  • Not sure if there are 2 different lasers, but it seems plausible. A hardware issue is starting to become more likely now, so it could be related to the laser. I suggest that you purchase a 'cleaner' CD/DVD to clean the lasers. By the way, how old is the drive?
    Tim De Baets
    http://www.bm-productions.tk
    Monday, July 11, 2011 7:36 PM
  • Not sure if there are 2 different lasers, but it seems plausible. A hardware issue is starting to become more likely now, so it could be related to the laser. I suggest that you purchase a 'cleaner' CD/DVD to clean the lasers. By the way, how old is the drive?
    Tim De Baets
    http://www.bm-productions.tk
    The drive is almost 2 yrs old. 
    Tuesday, July 12, 2011 6:42 AM
  • Hello again,

    I was just going back to this issue, and thought of something to ask you. When you start your computer, are there any errors that come up by the BIOS, such as "SATA-1 not recognized"? This may signal a hardware issue. 

    Also, try looking up the drivers for the laptop and see if the CD/DVD drivers are existent in your "drivers" directory (C:\Windows\System32\drivers).

    If this does not resolve the problem, I'll keep looking/thinking about more information to help.

    Pentelec

    Saturday, July 16, 2011 7:30 PM
  • Hi,

    I am having the exact same issue as described above, and cannot find a solution. Has anyone any further suggestions?

    In my case both audio and software CDs work, but DVDs don't work. When I insert one, the computer takes quite some time trying to read it, eventually nothing happens. When I double-click on the DVD Drive icon, the DVD is ejected. When I run the troubleshooter the message is "The disc in drive [D:] is not detected, or is not supported". I am able to verify the DVD is fine in another PC. I have tried to reinstall the drives with no success, and I have tried to use safe mode.

    The computer had a virus issue recently which makes me wonder if this is a configuration (e.g. registry) issue, but I have not been able to fix it by changing misc. registry entries either.

    Tor.


    Tor Langlo, Koda Software
    Sunday, December 25, 2011 4:52 AM
  • Tor: are you sure that the drive is capable of reading DVDs? You can check with Nero InfoTool, which can be downloaded at

    http://www.nero.com/enu/support-nero8-tools-utilities.html


    Tim De Baets
    http://www.bm-productions.tk
    Sunday, December 25, 2011 4:51 PM
  • First, sorry for not replying before (I thought I had alerts set up for this).

    Yes, I'm sure the drive is DVD capable. This is a one year old Dell desktop, it's been used before to install "big" games, and it says DVD on the front.

    We worked around the problem for now by installing from a shared drive on another computer.

    I would hate to have to reinstall Windows 7...

    Tor.


    Tor Langlo, Koda Software
    Thursday, January 05, 2012 5:30 AM
  • In that case, a hardware issue is becoming more likely. Have you tried a 'cleaner' CD/DVD to clean the lasers?
    Tim De Baets
    http://www.bm-productions.tk
    Thursday, January 05, 2012 4:23 PM