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The Audio service is not running

    Question

  • Hi,
    It seems that problems begin to pile up in this win7 32 bit.
    My friend had a problem of severe memory leakage after several hours of running.  solution was quite simple:  RESTART
    Now I have another problem: " The Audio service is not running "  and there's a red X on the speaker in the tray.  same solution: RESTART
    What the heck??   is there a permanent fix to these problems?  It's quite frustrating to restart over and over again.

    Sunday, November 29, 2009 6:30 PM

Answers

  • Hi ZZCheetahZZ,

     

    Regarding the "The Audio service is not running" issue, please first try start the Windows Audio service by the steps below:

     

    1. Click the Start Button, type "services.msc" (without quotation marks) in the Search Bar and press Enter to start Services.

    2. In the right pane, please check whether the Windows Audio service is started.

    3. If not, please double click the service. In the tab "General ", make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start this service.

     

    If the service cannot be started, please also check the following services:

     

    • Remote Procedure Call (RPC)
    • Multimedia Class Scheduler
    • Windows Audio Endpoint Builder

     

    Also, you can run audio Troubleshooter by going to Start -> Control Panel -> Troubleshooting -> Troubleshooting audio playback -> Follow the wizard to complete the troubleshoot.

     

    If the issue persists, please also test the issue in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Monday, December 07, 2009 2:13 AM
    Monday, November 30, 2009 7:38 AM

All replies

  • Please understand not everyone is having these problems.  It may be useful to search these forums to see if others have already solved them.

    These kinds of problems usually lead back to something that's special about your particular setup, either the specific drivers for your hardware or some 3rd party software that you may have installed.  Have you installed anything related to audio processing?

    Was it a clean install of Windows 7 or an upgrade?

    With the kind of failure you're seeing, you may find there is something useful in the Windows System log to help diagnose the root cause.

    -Noel
    • Proposed as answer by Pageman_12 Thursday, February 28, 2013 9:26 PM
    Sunday, November 29, 2009 8:18 PM
  • Hi ZZCheetahZZ,

     

    Regarding the "The Audio service is not running" issue, please first try start the Windows Audio service by the steps below:

     

    1. Click the Start Button, type "services.msc" (without quotation marks) in the Search Bar and press Enter to start Services.

    2. In the right pane, please check whether the Windows Audio service is started.

    3. If not, please double click the service. In the tab "General ", make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start this service.

     

    If the service cannot be started, please also check the following services:

     

    • Remote Procedure Call (RPC)
    • Multimedia Class Scheduler
    • Windows Audio Endpoint Builder

     

    Also, you can run audio Troubleshooter by going to Start -> Control Panel -> Troubleshooting -> Troubleshooting audio playback -> Follow the wizard to complete the troubleshoot.

     

    If the issue persists, please also test the issue in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Monday, December 07, 2009 2:13 AM
    Monday, November 30, 2009 7:38 AM
  • That's the problem, It happens occasionally.
    Now for example it works fine..  this is totally weird.

    btw,
    I encountered another annoying problem with my laser printer.
    I have a Xerox Phaser 3117 laser printer which won't print on Windows 7 Professional.
    The driver is installed correctly and there are no issues with it. 
    It just sends the printed data to the printer and stops right there.
    (note: it works fine on the XP which is installed on the same computer)

    Thanks again,
    Jake.
    Tuesday, December 01, 2009 9:52 PM
  • Hi Jake,

     

    Please keep monitoring this audio service issue. If the issue reoccurs, please try the suggestions mentioned in previous posts.

     

    In addition, could you please post a new thread about the printer issue, so that other users are interested about it can find the thread easily?

     

    Regards,

    Linda

     

     

    Wednesday, December 02, 2009 2:54 AM
  • thanks alot .........it saved me alot of work

    :D

    Friday, May 06, 2011 11:44 AM
  • Hey Linda

    I  created an account just to thank you for your assistance

    it worked for me and saved me from a lot of agony!

    and thank you cheetaz for this post 

    Friday, November 25, 2011 8:25 PM
  • Regarding the "The Audio service is not running" issue, please first try start the Windows Audio service by the steps below:

    1. Click the Start Button, type "services.msc" (without quotation marks) in the Search Bar and press Enter to start Services.

    2. In the right pane, please check whether the Windows Audio service is started.

    3. If not, please double click the service. In the tab "General ", make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start this service.


    I had the same symptoms. It happened spotatneously; I made no relevant changes to my system. When I started my system, the audio icon showed the message that this thread asks about yet I had audio as stated here. The Windows Audio and Windows Audio Endpoint Builder services were started. I stopped the Windows Audio Endpoint Builder service (which also stopped the Windows Audio service) then started the Windows Audio Endpoint Builder then the Windows Audio services. That fixed the problem. Messages in another forum say that just adjusting the volume can fix the problem.


    Sam Hobbs
    SimpleSamples.Info

    Sunday, July 29, 2012 4:31 PM
  • Hey guys, I'm having the same problem with the audio service, where the service wouldn't start for me. I did all the steps that Linda suggested, and when I tried to start "Windows Audio", I get an error message "Error 1068: The dependency service or group failed to start."

    PS. 

    Remote Procedure Call, Multimedia Class Scheduler, and Windows Audio Endpoint Builder are not started as well for some reason, and they cannot be started.

    Monday, October 15, 2012 4:50 PM
  • I hope this helps you if you are still having the 1068 issue read and do the following:

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    This 1068 error code is used by the vendor to identify the error caused. This 1068 error code has a hexadecimal number and a technical description linked to it. In some cases the error may have more parameters in hexadecimal format which represents the memory locations where the instruction(s) was loaded at the time of the error. The system.ini file contains the listing of error codes used in Windows operating system and supporting software and drivers..

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    There are two (2) ways to fix 1068 Error:

     

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    Sunday, October 21, 2012 12:02 AM
  • Go to "search" & type "services.msc "Restart 'windows audio' EVEN IF it has already been started [ under "Services (Local) on win7 [64-bit)]
    • Edited by samy61 Sunday, February 03, 2013 1:32 PM
    Sunday, February 03, 2013 1:28 PM
  • When I started my system, the audio icon showed the message that this thread asks about yet I had audio as stated here...Messages in another forum say that just adjusting the volume can fix the problem.

    Something so simple and fast, and yet this solution is not plastered all over the web.  Really odd that folks have this tendency to post the most complex and involved solution solutions that would make an IT guy's eyes cross, yet the simple quickest solution is not automatically repeated all over the place.

    In any case, yours was exactly my situation.  I had the X and yet my audio was working fine.  After almost twenty minutes of searching, I finally came across your message.  I moved my volume slider ever so slightly and BOOM, everything normal.

    Thank you, thank you!

    Monday, July 15, 2013 2:43 PM
  • Thank you so much.

    I created an account just to thank you coz your advice was perfect.

    I can't thank you enough ^^

    Friday, November 01, 2013 9:35 AM
  • I' ve recently been having the "audio" problem.  I was rebooting until it went away, but that gets tiresome. So, I just google the problem, and came up with this page.  I was going to try the "services.msc" remedy, when I read about the solution by just adjusting the volume.  This also worked for me. Sure is a lot easier than doing all the other stuff mentioned in this thread, and then dealing with the 1068 error, if that occurred. So, I would like to tell everyone, adjust the volume first, before trying to solve the problem using the other method.

    Thank you Sam!

    Saturday, November 09, 2013 3:15 AM
  • Linda,

    This solution is great.  I cannot thank you enough.

    Anwar

    Sunday, November 10, 2013 5:12 PM
  • Linda,

    I tried that and received this error; Error 1068: The dependency service or group failed to start. Any ideas? thanks much.

    Monday, January 06, 2014 7:25 PM
  • This may not help at all, Barn, but it won't hurt to check...

    I had the same issue along with no Internet because my WiFi antenna was not activated and the taskbar, Start Menu, and all Windows had lost the "Aero" theme.

    Went to the Start menu, into the search bar, typed msconfig.

    The config utility came up and I was shown that the "Selective Startup" function was enabled.

    I set it back to "Normal", restarted the machine, and all was working fine.

    Thursday, February 20, 2014 4:28 PM
  • Thank you Linda. It was help for me.
    Saturday, March 08, 2014 5:39 AM
  • Adjusting the volume worked perfectly for me!  Thank you!
    Monday, April 07, 2014 5:16 AM