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Cannot communicate with Primary DNS Server

    Question

  •  

    My internet works perfect at home (sort of). I have a brand new Sony SZ ABGN wifi enabled laptop, Vista 32 bit installed. Everytime I connect at home for one I have to get new ip settings otherwise it will not let me browse beyond my network connection. Second everytime I bring my laptop to work to get on our open access wifi (with an excellent signal) it connects to the network itself but doesn't reach internet access. However, my much older Windows XP laptop does. Can someone help me with my wifi settings? Thanks all. Below are my IPCONFIG/ALL settings, if there is anymore info I need to provide let me know. I can live with getting new IP settings everytime I am at home, I would really like to be able to log on to the wifi at work and do my homework though.

    Thanks,

    David

     

     

     

    Microsoft Windows [Version 6.0.6001]

    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\David>IPCONFIG/ALL

     

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : DAVIDKEMPER-LAP

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Hybrid

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

       DNS Suffix Search List. . . . . . : umh.edu

     

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : umh.edu

       Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN

       Physical Address. . . . . . . . . : 00-13-E8-5B-CD-AB

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       Link-local IPv6 Address . . . . . : fe80::5508:bd5d:eaae:ce3b%9(Preferred)

       IPv4 Address. . . . . . . . . . . : 192.168.5.200(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.240.0

       Lease Obtained. . . . . . . . . . : Sunday, September 28, 2008 10:52:28 PM

       Lease Expires . . . . . . . . . . : Monday, September 29, 2008 10:57:19 PM

       Default Gateway . . . . . . . . . : 192.168.0.1

       DHCP Server . . . . . . . . . . . : 1.1.1.1

       DNS Servers . . . . . . . . . . . : 192.168.11.1

       NetBIOS over Tcpip. . . . . . . . : Enabled

     

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : umh.edu

       Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether

    net Controller

       Physical Address. . . . . . . . . : 00-13-A9-FE-03-68

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

     

    Tunnel adapter Local Area Connection* 7:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : umh.edu

       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

     

    Tunnel adapter Local Area Connection* 10:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

       Physical Address. . . . . . . . . : 02-00-54-55-4E-01

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

     

    Monday, September 29, 2008 5:29 AM

Answers

  •  

    Hi,

     

    Thank you for your updating.

     

    I checked both IP CONFIG results on home and work place.

    I noticed the following message from your work place IP CONFIG result.

     

    Default Gateway . . . . . . . . . : 192.168.0.1

    DHCP Server . . . . . . . . . . . : 1.1.1.1

    DNS Servers . . . . . . . . . . . : 192.168.11.1

     

    I suspect the problem is caused by DHCP Server address, could you please help me confirm it?

     

    1.Click Start, type CMD in Start Search bar and press enter.

    2.Run the following command:

     

    Ping www.microsoft.com

     

    Does the URL can be resolved? If not, please let me know.

     

    In addition, if possible, could you please manually assign a DNS address to the computer and test the network issue?

     

    Thanks.

     

    Tuesday, October 07, 2008 9:35 AM

All replies

  • Hi David,

     

    Before moving on, please let me know whether the IP result is when you at home. However, could you please post the IP result when you at another location?

     

    Then, please refer to the following Microsoft Knowledge Base articles to troubleshoot the problem.

     

    Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

    http://support.microsoft.com/kb/928233/en-us

     

    On a Windows Vista-based client computer, you cannot obtain an IP address or options from the DHCP server

    http://support.microsoft.com/kb/942971/en-us

     

    Thanks. 

     

    Tuesday, September 30, 2008 7:20 AM
  • I'll post when I am at home but it still doesn't work after trying those two solutions on your post. That information was obtained from my work location (hospital). We have free wifi for our patients and staff, everyons laptop except my new one will work and it was the most expensive (go figure)! It connects now but still doesn't allow internet access like my Windows XP laptop does. Sad

     

    Thanks,

    I'll reply asap I get home in a few hours.

     

    David

    Friday, October 03, 2008 1:06 AM
  • Hi David,

     

    Do you have any update on it? Please post information at home.

     

    Thanks.

     

    Monday, October 06, 2008 8:16 AM
  •  

    I've had a stressful week of finals and totally forgot that it was not working. No but will update when I get home. So sorry, I get off work in about 3 hours and will post my results about an hour after that (it's a long drive home Wink ). Thanks for being patient and helpful. Someone suggested something to me on another forum, I tested it and will tell you what it is, I can't however conclude that it works. I have yet to go to school or work with the new settings, I think I removed the 'IP Helper Service' and the 'IPv6' due to them possibly conflicting with non Vista routers. Who knows, I'll post when I get home though. Sorry agian.

     

    David

    Monday, October 06, 2008 8:34 AM
  • This is my post from my home router after disabling the stuff on the previous post.

     

    Thanks,

    David

     

     

    Microsoft Windows [Version 6.0.6001]

    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     

    C:\Users\David>IPCONFIG/ALL

     

    Windows IP Configuration

     

       Host Name . . . . . . . . . . . . : DAVIDKEMPER-LAP

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Hybrid

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Local Area Connection 2:

     

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Bluetooth Personal Area Network

       Physical Address. . . . . . . . . : 00-1B-FB-1C-80-39

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

     

    Wireless LAN adapter Wireless Network Connection:

     

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN

       Physical Address. . . . . . . . . : 00-13-E8-5B-CD-AB

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       IPv4 Address. . . . . . . . . . . : 192.168.11.2(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Lease Obtained. . . . . . . . . . : Monday, October 06, 2008 8:16:32 AM

       Lease Expires . . . . . . . . . . : Wednesday, October 08, 2008 8:16:32 AM

       Default Gateway . . . . . . . . . : 192.168.11.1

       DHCP Server . . . . . . . . . . . : 192.168.11.1

       DNS Servers . . . . . . . . . . . : 192.168.11.1

       NetBIOS over Tcpip. . . . . . . . : Enabled

     

    Ethernet adapter Local Area Connection:

     

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : umh.edu

       Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether

    net Controller

       Physical Address. . . . . . . . . : 00-13-A9-FE-03-68

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

     

    Tunnel adapter Local Area Connection* 6:

     

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : isatap.{03CBFBA6-ACCB-4C86-ABAE-738798B49

    EB1}

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

     

    Tunnel adapter Local Area Connection* 7:

     

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : isatap.umh.edu

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

     

    Tunnel adapter Local Area Connection* 10:

     

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

       Physical Address. . . . . . . . . : 02-00-54-55-4E-01

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

     

    Tunnel adapter Local Area Connection* 13:

     

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : isatap.{B23D038D-04EF-4E54-A374-6CEF0C753

    E74}

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

    Monday, October 06, 2008 1:48 PM
  •  

    Hi,

     

    Thank you for your updating.

     

    I checked both IP CONFIG results on home and work place.

    I noticed the following message from your work place IP CONFIG result.

     

    Default Gateway . . . . . . . . . : 192.168.0.1

    DHCP Server . . . . . . . . . . . : 1.1.1.1

    DNS Servers . . . . . . . . . . . : 192.168.11.1

     

    I suspect the problem is caused by DHCP Server address, could you please help me confirm it?

     

    1.Click Start, type CMD in Start Search bar and press enter.

    2.Run the following command:

     

    Ping www.microsoft.com

     

    Does the URL can be resolved? If not, please let me know.

     

    In addition, if possible, could you please manually assign a DNS address to the computer and test the network issue?

     

    Thanks.

     

    Tuesday, October 07, 2008 9:35 AM