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Windows 7 Backup fails "System cannot find the file specified" - error 0x80070002 - Help please, have tried everything I know!

    Question

  • Hello. Every time I try to back up using the Windows Backup software it fails. I cant backup anything using the programme, even 1 file. I have manually backed up to my external hard drive by copy and pasting and that works fine, so my external HDD isn't to blame. The message and error code I get is "The system cannot find the file specified", error code 0x80070002. However, it doesn't specify any file which isn't helpful. I have tried many solutions a lot which I have found on these forums but nothing has worked for me yet. The only solution Microsoft offers to me is to download an update, but it says it doesn't work with my computer. I don't have a NVIDIA chipset either so that solution doesn't apply to me. 

    I'm using Windows 7, and have had this problem since I built this PC about 2 years ago.

    I see some people with the same problem have found the backup log and posted it here to sort the problem out quickly, that seems a good idea. Rather than fiddling around in my regristry and such, I'd rather just have the problem diagnosed using the backup log feature =D

    If someone can help me out I would be very grateful. =D

    AMD 955BE 3.8GHZ CPU, ASUS6970 GPU, CORSAIR XMS3 8GB RAM, ASUS M4A87TD MOBO, WD CAVIAR BLUE 1TB HDD 

    Wednesday, January 16, 2013 11:35 PM

Answers

  • I had a similar problem and similar event record in our Lenovo.

    I found a helpful item on superuser.com - go to /questions/411474/windows-backup-fails-with-0x80070002-the-system-cannot-find-the-file-specified (I can't enter a link)

    I have a hidden volume on my Lenovo that is used for boot and recovery. By assigning a drive letter to it (using Computer Management > Disk Management) I was able to get MS Backup to complete without error.

    Note that there are risks in assigning a drive letter to the boot volume if others have access to the computer and make changes to the boot volume.

    Ken

    • Marked as answer by EJ1993 Wednesday, January 23, 2013 1:30 PM
    Tuesday, January 22, 2013 12:01 AM

All replies

  • Hi,

    Do you have any error information in the event log?

    I assume you have read the following article:

    Error code 0x8100002F and or error code 0x80070002 when you back up files in Windows 7

    http://support.microsoft.com/kb/979281


    Alex Zhao
    TechNet Community Support

    Friday, January 18, 2013 9:07 AM
  • Hi Alex. 

    Yes I have read the following article and have tried the solution. Unfortunately it didn't resolve the issue. 

    I have a lot or error information in the event log of the times my backup has failed, all saying the same error code 0x80070002. I'm not quite sure how to show it on here but I just copy and pasted the XML view of the error log.

    Thanks.

    Hi Alex. 

    Yes I have read the following article and have tried the solution. Unfortunately it didn't resolve the issue. 

    I have a lot or error information in the event log of the times my backup has failed, all saying the same error code 0x80070002. I'm not quite sure how to show it on here but I just copy and pasted the "friendly view".

    I see in other forum posts about this issue that I could send you the backup logs found in: Computer,C,Windows,Logs,WindowsBackup. I have the logs from the failed backups in ETL format .Do you need anything else? 

    Thanks.


    - System
    - Provider
    Name] Windows Backup
    - EventID 4104
    Qualifiers] 0
    Level 2
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    SystemTime] 2013-01-20T11:48:34.000000000Z
    EventRecordID 50942
    Channel Application
    Computer Ethan-PC
    Security
    - EventData
    The system cannot find the file specified. (0x80070002)
    02000780E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000

    Binary data:

    In Words

    0000: 80070002 000005E3 0000093F 0000095B 
    0008: 66D10E42 17EE2B5C 9C52644B EA1046B1 
    0010: 00000071

    In Bytes

    0000: 02 00 07 80 E3 05 00 00 ...ۋ...
    0008: 3F 09 00 00 5B 09 00 00 ?...[...
    0010: 42 0E D1 66 5C 2B EE 17 B.Ñf\+î.
    0018: 4B 64 52 9C B1 46 10 EA KdRœ±F.ê
    0020: 71 00 00 00 q...




    • Edited by EJ1993 Sunday, January 20, 2013 12:37 PM
    Sunday, January 20, 2013 12:14 PM
  • I had a similar problem and similar event record in our Lenovo.

    I found a helpful item on superuser.com - go to /questions/411474/windows-backup-fails-with-0x80070002-the-system-cannot-find-the-file-specified (I can't enter a link)

    I have a hidden volume on my Lenovo that is used for boot and recovery. By assigning a drive letter to it (using Computer Management > Disk Management) I was able to get MS Backup to complete without error.

    Note that there are risks in assigning a drive letter to the boot volume if others have access to the computer and make changes to the boot volume.

    Ken

    • Marked as answer by EJ1993 Wednesday, January 23, 2013 1:30 PM
    Tuesday, January 22, 2013 12:01 AM
  • Hi.

    Thanks for the reply! I followed the steps from the link you provided. My 100mb system partition wasn't online. So I turned it online in the command prompt and then made sure automount was enabled (it already was) and then rebooted. Ran a single file to backup and it worked. Then I ran a full system backup of all my libraries, C drive and a system image. Took a long time but worked! 

    Thanks a lot Ken =D

    Wednesday, January 23, 2013 1:30 PM