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Windows 7 - no welcome screen, no desktop icons or start menu, just background picture

    Question

  • Hello, we have bought a new computer with Windows 7 Home Premium and have been having trouble loading up when turning it on. After the black Windows screen, 50% of the time it doesn't give the blue welcome screen but goes straight to our desktop background - without icons, start menu or mouse cursor. If I press CTRL+ALT+DLT the screen goes black. After resetting, I can start it in safe mode and usually after 10 mins if I shut it down for 10 mins and then restart it will start fine. We don't have a log in, and I have taken it back several times to the place where we bought it, but it doesn't do it in the shop. We have tried a new cord, new powerboard and plugging it directly into the wall.  There is nothing in the Action Centre, but quite a few messages in the Event log in the Diagnostics - Performance Operational area (if this helps).  I have disabled our screen saver (the computer doesn't 'come back' after this has been on- same screen - just background picture, no icons, no start menu, no mouse) and I have changed the desktop display to one of the Sample ones. I have run our anti-virus and spyware with no result.  Any advice would be much appreciated!

     

    Thursday, July 29, 2010 10:16 AM

Answers

  • Hi CarlyH,

     

    When did the issue first occur? Did it occur after installing some software or changing some hardware? You can first try System Restore to see if the issue can be resolved.

     

    1)    Reboot and press F8

    2)    Select "Repair my computer"

    3)    Select the keyboard layout and language

    4)    When you reach system recovery tools, select System restore.

    5)    Select the restore point when it was working fine and restart the computer.

     

    If the issue persists, please check if the Task Manager can be launched when the issue reoccurs. To do so, press Ctrl+Shift+Esc on the keyboard. Once the Task Manager is launched, click File -> New Task (Run)… -> type explorer.exe in the box and then press ENTER.

     

    Also, you can access Safe Mode and perform a full scan of the system using your anti-virus and anti-spyware software to see if there is any suspicious items can be found.

     

    Hope this helps.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by CarlyH Monday, August 02, 2010 5:01 AM
    Monday, August 02, 2010 2:35 AM

All replies

  • Try running a scan disk (chkdsk /r) on the hard drive.

    • Goto your computer
    • right click local computer
    • Click on tools
    • Click check now.

    Worth a try


    www.mypchealth.co.uk
    Thursday, July 29, 2010 10:36 AM
  • Thanks Chunks have run the chkdsk with no issues reported - any other suggestions?
    Thursday, July 29, 2010 8:21 PM
  • Hi CarlyH,

     

    When did the issue first occur? Did it occur after installing some software or changing some hardware? You can first try System Restore to see if the issue can be resolved.

     

    1)    Reboot and press F8

    2)    Select "Repair my computer"

    3)    Select the keyboard layout and language

    4)    When you reach system recovery tools, select System restore.

    5)    Select the restore point when it was working fine and restart the computer.

     

    If the issue persists, please check if the Task Manager can be launched when the issue reoccurs. To do so, press Ctrl+Shift+Esc on the keyboard. Once the Task Manager is launched, click File -> New Task (Run)… -> type explorer.exe in the box and then press ENTER.

     

    Also, you can access Safe Mode and perform a full scan of the system using your anti-virus and anti-spyware software to see if there is any suspicious items can be found.

     

    Hope this helps.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by CarlyH Monday, August 02, 2010 5:01 AM
    Monday, August 02, 2010 2:35 AM
  • Thanks Linda. Your solution worked for me, but had to repeat on every start-up.

    I'm no professional. Just the common user with some years of experience. Seems I solved the problem permanently [tried out several restarts]. Here is how.. in case one would like to verify or share.

    Reg_Sz 
    string value of;
    "Shell"="Explorer.exe"
    found at
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Don't know what changed it but mine was reading; "Explorer.exe C:\WINDOWS\Config\csrss.exe".

     
    Wednesday, June 18, 2014 1:20 PM