none
Windows 7 64-bit randomly restarts itself

    Question

  • Hello I'm having troubles with my pc i built, i used to run with windows vista and has no problems, I brought a new drive and installed windows 7 64-bit, now for the past 2 months or so the system randomly restarts by itself even if it's left doing nothing.

    can anyone help??

    Thursday, September 23, 2010 4:02 PM

All replies

  • Hi,

    it is hard restart or restart with BSOD?

    At first, please test you memory: run this test for more than two hours

    http://www.memtest.org/

    after that, please test you processor with OCCT. Also control your system temperatures with SpeedFan http://www.almico.com/speedfan441.exe

    also you can run another benchmark like 3DMark.

    Have you all drivers up to date? Please look not to you motherboard manufacturer, but look to each vendor website (Intel, nVidia, etc...)

     

    • Proposed as answer by Jiří Janata Thursday, June 21, 2012 6:17 PM
    Thursday, September 23, 2010 9:09 PM
  • Check the Event Viewer. Do you have Kernel Event 41 Entries?

    If yes, read this:

    http://support.microsoft.com/kb/2028504


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, September 23, 2010 9:18 PM
  • Hi,

     

    Thanks for the post!

     

    The computer randomly restart may be caused by many reasons. For example, the memory, the CPU, virus, device driver and etc.

     

    1. It’s better for you to scan the computer to find if there are any viruses. Refer to Microsoft Security Essentials.

     

    Meanwhile, please enter into Safe Mode, you should check the Event Viewer to see if there are any clues in the logs when it’s rebooting. Right click “Computer” – Manage – Event viewer.

     

    2. Bad memory could cause the rebooting.  If you have more than one memory chip, try rebooting with each individual chip separately. If you only have one, maybe you need to test if the memory is qualified without hardware broken.

     

    3. Update the BIOS to the latest one.

     

    4. The power supply should also be considered. Please make sure there’s enough power supply.

     

    You can also refer to these links for many other reasons:

     

    http://forums.cnet.com/5208-10149_102-0.html?threadID=172339

    http://www.pcpowerguide.com/pc-hardware/computer-randomly-restarts-by-itself/

     

    Hope them help!

     

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Best Regards,

    Miya Yao


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, September 27, 2010 9:41 AM
    Moderator
  • On Thu, 23 Sep 2010 16:02:22 +0000, Madmaniakid wrote:
     
     
    > Hello I'm having troubles with my pc i built, i
    used to run with windows vista and has no problems, I brought a new
    drive and installed windows 7 64-bit, now for the past 2 months or so
    the system randomly restarts by itself even if it's left doing
    nothing.
     
     
    If your computer is restarting spontaneously, you are presumably
    blue-screening, and you are set to the default of rebooting whenever
    that happens. It's a poor default setting and you should change it.
    Right-click My Computer, and choose Properties. On the Advanced tab,
    click Settings under Startup and Recovery. Under System failure,
    uncheck the box "Automatically restart.
     
    Now when the problem occurs again, instead of restarting, you will get
    the blue screen with diagnostic information. Post back with those
    details for more help.
     
     
     
     
    --
    Ken Blake
     

    Ken Blake, Microsoft MVP
    Monday, September 27, 2010 1:42 PM
  • Ok I hae scanned the memory and that's ok, my pc's drivers are always up-to-date I check them every week.  And I have active antivirus software constantly running.

     

    I cleared all the event logs and waited for the problem to reoccur and I got the following 2 events-

    EventID: 6008

    The previous system shutdown at 23:18:58 on ‎27/‎09/‎2010 was unexpected.

     

    EventID: 41

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

      EventData

        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress false
        PowerButtonTimestamp 0
    I had Automatic restart disabled but it still restarted regardless.
    As for power i'm using a 700W pack which according to most calculators should be enough for my system.
    Monday, September 27, 2010 10:38 PM
  • Hi,

     

    Event ID 6008 is a critical thermal event. This problem is related to one of your hardware components. Could you please check if your CPU is overheating? Also check if the heat sink or fan is functioning properly.

     

    For the event ID 41, please refer to  http://support.microsoft.com/kb/2028504

     

    Hope it helps!

     

    Best Regards,

    Miya Yao


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 28, 2010 8:21 AM
    Moderator
  • Hello

    I've had a look at http://support.microsoft.com/kb/2028504  but can't see anything there of any help.

    The system is not overclocked, the memory has been tested and was fine, according to system calculators my power supply of 700w is enough to run the system, and I have an artic cooler 7 pro on my CPU which runs at 32 degress C on idle which is when it usually restarts, even under heavy gaming it doesn't even reach 70 degrees C.

    Tuesday, September 28, 2010 9:36 AM
  • Hi,

     

    According to your description ,the situation is complex, please provide some dump files for further research.

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the issue appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Thanks for your cooperation.

     

    Regards,

    Miya Yao


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, September 29, 2010 11:18 AM
    Moderator
  • Hello

    Ok i've did as you said and it restarted again today but there was no dump file with todays date on, but I have uploaded the 2 files that where in there.

    http://cid-894980c131de5c94.office.live.com/embedicon.aspx/Dump%20files/dump.zip

     

     

    Saturday, October 02, 2010 1:40 PM
  • It appears to be an issue with the display adapter or drivers. Which nVidia display adapter are you using?

    As previously suggested, update the BIOS, motherboard drivers, and device drivers.

     

    Saturday, October 02, 2010 1:52 PM
  • Hi,

    I have looked at the dump:

    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8009bc9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8801052ac88, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a , Optional error code (NTSTATUS) of the last failed operation.

    //
    // MessageId: STATUS_INSUFFICIENT_RESOURCES
    //
    // MessageText:
    //
    // Insufficient system resources exist to complete the API.
    //
    #define STATUS_INSUFFICIENT_RESOURCES    ((NTSTATUS)0xC000009A L)

    How much free RAM do you have? Have you disabled the page file?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya YaoModerator Tuesday, October 05, 2010 8:03 AM
    • Unmarked as answer by Madmaniakid Sunday, October 10, 2010 10:23 AM
    Saturday, October 02, 2010 10:15 PM
  • Hi

    Sorry for late reply I didn't get an email to say there was a reply.

    Well I run 64bit system and have 8GB of Ram and there is normally just over 6GB free all the time.

    No I don't believe i've messed with the page file system.

    I use a Nvidia GTX470 with the latest drivers v258.96.

    All drivers are up-to-date.

    Saturday, October 09, 2010 9:52 AM
  • Then look at motherboard. Which motherboard do you have?

     Is the BIOS updated to the latest available?

    Are there Windows 7 motherboard drivers?

    In the BIOS, usually under advanced chipset, is there a memory remap option? if yes, enable that for a 64-bit OS.

    Alternatively, you try and select default or optimum default settings in the BIOS, save and exit.

    Saturday, October 09, 2010 12:36 PM
  • My motherboard is a Abit Fatal1ty FP-IN9 SLI and it has the latest driver i've double checked.

    64bit has already been enabled in the bios.

    Previous replys have mentioned that one of the error codes relates to a power issue.

    This is a basic setup of my system using a 700W power supply, apparantly it's enough what do you think.

    More details about my computer <input style="width: 150px; height: 25px;" onclick="ShowPrintDialog();" type="button" value="Print this page" />

    Component Details Subscore Base score
    Processor Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz 7.1
    5.9
      Determined by lowest subscore
    Memory (RAM) 8.00 GB 7.1
    Graphics NVIDIA GeForce GTX 470 7.5
    Gaming graphics 4095 MB Total available graphics memory 7.5
    Primary hard disk 822GB Free (932GB Total) 5.9
    Windows 7 Home Premium

    System  
      Manufacturer System Manufacter
      Model System Product Name
      Total amount of system memory 8.00 GB RAM
      System type 64-bit operating system
      Number of processor cores 4
    Storage  
      Total size of hard disk(s) 1631 GB
      Disk partition (C:) 822 GB Free (932 GB Total)
      Disk partition (D:) 216 GB Free (466 GB Total)
      Disk partition (E:) 113 GB Free (234 GB Total)
      Media drive (F:) CD/DVD
      Media drive (G:) CD
    Graphics  
      Display adapter type NVIDIA GeForce GTX 470
      Total available graphics memory 4095 MB
            Dedicated graphics memory 1280 MB
            Dedicated system memory 0 MB
            Shared system memory 2815 MB
      Display adapter driver version 8.17.12.5896
      Primary monitor resolution 1680x1050
      DirectX version DirectX 10
    Network  
      Network Adapter NVIDIA nForce 10/100/1000 Mbps Ethernet

    Sunday, October 10, 2010 10:23 AM
  • Actually, Abit only supports the motherboard to Vista, so you are on your own with Windows 7. It just may not be stable in 7 using generic drivers and a BIOS designed for Vista. The BIOS is really all that you should  use from Abit for Windows 7. Andre's debugging points to the API and the video card with something that's not happy. Anyway,

    Are your running BIOS 16? http://www.abit.com.tw/page/en/download/download_bios_detail.php?pFILE_TYPE=Bios&pMAIN_TYPE=Motherboard&pTITLE_ON_SCREEN=Fatal1ty+FP-IN9+SLI&pSOCKET_TYPE=LGA775

    This had a temperature error fix in version 16 Based on error code 6008 being a critical thermal event, perhaps it's related

     

    And nVidia 650i SLI 15.51 http://www.nvidia.com/object/nforce_win764_15.51.html for the motherboard.

    Plenty of fan for the monster GTX470?  Some display manf's use inferior capacitors. They heat up and blue screen? Checked any forums for issues on yours?

    have another card you try for a test?

     

    Sunday, October 10, 2010 12:07 PM
  • The dumps says you don't have enough RAM in this situation. How much memory is the kernel using (paged and nonpaged, you can see tis in the TaskManager).

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, October 10, 2010 1:30 PM
  • Nano - yup my nvidia has the latest for both gpu and motherboard.  turns out I had version 15 in the bios, so i've updated that now.

    No I haven't another card, but I was using it with Vista without problems.

     

    Andre - kernel memory (MB)  Paged 330 Nonpaged 77

    Tuesday, October 12, 2010 6:32 PM
  • Andre - kernel memory (MB)  Paged 330 Nonpaged 77

    At the point when the crash happens?


    Configure your system to generate a full memory dump so that we can see it next time.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, October 12, 2010 9:07 PM
  • No that's what it's currently at, i've no idea what it is when the system crashes, but i've been checking it from time to time and its usually around the same figures, although so far this week it's only happened once.

    how do I configure for a full dump i've only 2 options small memory dump (256kb) or kernel memory dump.

     

    Just had a look in the event viewer and there is another recorded event.

    Event ID: 12

    Event Source: Microsoft-Windows-HAL

    Locale ID: 2057

    The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

    What is this referring to and is it related?

     

    Wednesday, October 13, 2010 5:12 PM
  • how do I configure for a full dump i've only 2 options small memory dump (256kb) or kernel memory dump.

    do it with regedit.exe

    Registry values for startup and recovery

    The following registry value is used: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl


    CrashDumpEnabled REG_DWORD 0x1 = Complete memory dump
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, October 13, 2010 8:02 PM
  • Ok it has restarted twice in the last few days but there is no new dump files, the latest is dated 10.10.10

    http://cid-894980c131de5c94.office.live.com/embedicon.aspx/Dump%20files/101010-22869-01.zip

    Saturday, October 16, 2010 4:31 PM